Forum Discussion

Level 4

6 years ago

Unable to ZAP the Archive || EVPM

Hi Guys, I am trying to Zap one of the Archive folowing the article - https://www.veritas.com/support/en_US/article.000028255 However I keep getting the below error: Line number in error: 3 Secti...

Moderator

Hello,

Did you save the INI file as Unicode? (file save as, somewhere at the bottom).

Can you share the exact content of the (first part of) INI file (you can change the names if you want, to anonymize).

Level 4

6 years ago

Hello Gertjan,

Thanks for the response, I have attached the file here, due to security concers I have removed the actul enviroment information.

GertjanA
Moderator
6 years ago
Hello,

I have the below:

[Directory]
DirectoryComputerName = hostname.domain.com
Sitename = sitename

[ArchivePermissions]
ArchiveName = archiveid
ZAP = true

The DirectorycomputerName is the HOST name, not the alias. Sitename (in my situation is word_word, so no spaces in the name. If you have spaces, I believe you need to use single quote, like 'site name'. to be sure, you can get the sitename from the directory database. (select SiteName from SiteEntry)

I use the archive-id (found from the properties of the archive, tab advanced)

again, make sure to save the ini file as UNICODE
- PRADiiP
  Level 4
  6 years ago
  Hello Gertajn,
  
  Thanks for your prompt respons and assiatnce, its wokring fine, however after Zapping it I cant see that archive listed when trying to run the mannaul run now.
  
  Also I can synchronize this Arhcive but when I am trying to go for disable enable its not getting listed also Tried to run the provisioning Task.
  
  Any Idea?
  - GertjanA
    Moderator
    6 years ago
    Hello Pradip,
    
    Don't mix terms :-). You sync a mailbox. You enable a mailbox for archiving.
    
    Try the below:
    
    First, On the Directory database: select MbxDisplayName, MbxExchangeState from ExchangeMailboxEntry where MbxDisplayName = 'mailbox displayname for archive you are trying to get going again' If that shows, and the MbxExchangeState is not 0, run below.(in the where statement, change the mbxexchangestate = '2' to the valye shown in above query obviously) 2 = hidden mailbox. Running the below query will temporarily unhide it, allowing you to sync it again. After provisioning runs, the mailbox will be hidden again.
    
    USE EnterpriseVaultDirectory
    UPDATE ExchangeMailboxEntry
    SET MbxExchangeState = '0'
    WHERE (MbxExchangeState = '2')
    and (MbxDisplayName = 'mailbox displayname for archive you are trying to get going again')
    
    When done, go to