Forum Discussion

paulcoyne's avatar
paulcoyne
Level 3
6 years ago

Unable to archive one mailbox in Enterprise Vault 11.0.1

We have a mailbox that used to archive but now only says "Partially processed: pass limit reached" on the archive report.

The mailbox is enabled and not hidden, and it has been moved to a new database on Exchange.

It is in the correct Enterprise Vault Exchange Policy and has been zapped.

The ContinueOnMissingItemErrors register setting on the EV server has been added, the Exchange Mailbox policy pending shortcut Timeout value has been changed to 0, the task controller service has been stopped and queues purged.

I have been working with Veritas on this issue and they say that it is fixed in Version 12 but we are not moving to that yet. Has anyone else ran across this issue in Version 11.0.1?

 

 

archive
Enterprise Vault 11
  • paulcoyne's avatar
    paulcoyne
    6 years ago

    Sorry about the delay but with support from Veritas we got the users mailbox archiving by doing the following.

    Copied the Exchange mailbox policy and changed the "Set failed messages 'Do Not Archive'" setting to On.

    Applied this policy to the user.

    Done a "Run Now" on the archiving task and selected the user’s mailbox and most importantly "Archive all items".

    This then ran for a couple of days and basically ignored any corrupt mailbox items.

    We then put the user back into the original Exchange mailbox policy and the task started to archive emails.

    We just need to remove any corrupt emails and everything will be good.

     

     

     

     

10 Replies

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  • Titoine31's avatar
    Titoine31
    Moderator
    6 years ago

    Hello,

    In the Archiving Taks Reports, how many pass EV made regarding this BAL (with option "More detail", it's the last column) ?

    And in the properties of your Archiving Task, in the "Settings" tab how many items by pass is configured ?

    Regards,

    Antoine

    • paulcoyne's avatar
      paulcoyne
      Level 3
      6 years ago

      Hello,

      13 passes were made on the mailbox. We may have changed that setting at some point during the troubleshooting.

      The Maximum number of items per target per pass is 1000.

      Thanks for the quick response.

      Paul

      • GertjanA's avatar
        GertjanA
        Moderator
        6 years ago

        Hi,

        how many items in the mailbox are eligible for archiving? Should also be in the report. It might be there are so many items, that EV cannot complete the runs.