Virtual Vault Not Displaying In The Navigation Bar
Hello Everyone,
I'm having an issue with one particular user where his Virtual Vault is not displaying in the navigation bar in Outlook. We are currently using Outlook 2007 SP2 with Exchange 2007 SP1 and EV 8.0 SP4. The outlook add-in version that is installed is Build 8.0.4.2019.
We have seen this before with a few other users and have usually fixed the issue by reinstalling Outlook and the EV add-in on the users computer however this one is being a bit more stubborn. Also another strange behavior is that this user claims when they are connected through Outlook Anywhere (https) that their virtual vault appears fine in the navigation pane however when they are in the office or connected through VPN that the vault no longer appears on the navigation pane. I have verified that the user can resolve the name of our EV admin server without issue while connected to our network and through VPN.The user is also setup in caching mode for outlook.
To make matters a bit more difficult the OS and Outlook client are both in German so i have been trying to compare screens from an English client that i have with his German client to figure out what exactly is happening. The EV toolbar displays correctly at the top of the Outlook Window however if I try to synchronize the vault cache i get a screen that i believe says that there are no vaults available. I have verified that this user has the correct permissions to the vault and like mentioned before he is able to access it while using outlook anywhere.
I have tried most of the standard things to resolve the problem:
Reinstalled EV client, Reinstalled Outlook, Created new outlook profile, deleted the vault cache. ran the fixevclient.exe tool, ran the office diagnostics, kicked off a re index of the archive, tried resynchronizing the mailbox, disabled and then re enabled the mailbox archiving and none of these seem to have done the trick.
I'm hoping that there may be something that i am missing or have not tried yet that could possibly help resolve this issue.
heres your issue
15/02/2011 17:25:59.545[7984]: DesktopCommon::UseRPCOverHTTP: 0x0
15/02/2011 17:25:59.545[7984]: RPC over HTTP is enabled (flags = 39)
You most likely have RPC over HTTP restrictions set to Disable Virtual Vault in the Desktop Policy