Forum Discussion

Hermann2009's avatar
Hermann2009
Level 4
15 years ago

virtual vault outlook preview

Dear all, we try to use the virtual vault function from Vault 8 SP3. The virtual vault itself works, sync is OK, only the outlook preview on objects in vault doesn't work. In the desktop policy ...
Agents
Configuring
Enterprise Vault
Information Governance
  • RichardG's avatar
    RichardG
    15 years ago
    There are some things in the logs that don't match a what I get when an item is opened in the reading pane.
    Do you have other Outlook add-ins enabled? If so could you disable all other add-ins using "Tools | Trust Center... | Add-ins", restart Outlook and retest.
BravoZulu's avatar
BravoZulu
Level 5
15 years ago

Hi,

Are you just seeing a blank preview?  No banner, no text, nothing?  Your Virtual Vault folder structure is visible and you can double an item and view it ok?

Thanks,
BZ