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MuthuM's avatar
MuthuM
Level 3
14 years ago

VVR-V7.5- SP6-Uninstall

We are using Symantec Enterprise vault V7.5 no service pack. Now we are planning to install SP6.

 After SP6 installation, will it possible to uninstall only SP6, if required as part of roll back plan?

 - Muthu

Enterprise Vault
Information Governance
  • GertjanA's avatar
    GertjanA
    14 years ago

    Hello Muthu,

    For Enterprise Vault, a SP install is a full binary install, not an 'update'.

    If you have to rollback, you will have to re-install 7.5 no service pack.

     

    Proces:

    Put tasks in report mode

    restart them

    make sure MSMQ's are all empty (might take a little)

    backup SQL databases and data (indexes/stores)

    make sure backup is ok

    install sp6, follow guide.

    check if ok. if ok, make another backup of sql. (do not overwrite 7.5 no sp databases!)

    leave tasks running in report for 24 hours (if you can and not have journal archiving, and if you do, depends on how many mails go into journalmailbox for a day)

    if eventlogs are ok, set tasks in normal, continue.

    backup again

     

    IF AND WHEN AN ERROR OCCURS after the upgrade, first check to see if it can be resolved (in forum/via support phone)

    If not fixable. uninstall EV.

    restore databases.

    install EV7.5 no sp.

    run configuration wizard, use existing directory.

    good luck

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  • GertjanA's avatar
    GertjanA
    Moderator
    14 years ago

    Hello Muthu,

    For Enterprise Vault, a SP install is a full binary install, not an 'update'.

    If you have to rollback, you will have to re-install 7.5 no service pack.

     

    Proces:

    Put tasks in report mode

    restart them

    make sure MSMQ's are all empty (might take a little)

    backup SQL databases and data (indexes/stores)

    make sure backup is ok

    install sp6, follow guide.

    check if ok. if ok, make another backup of sql. (do not overwrite 7.5 no sp databases!)

    leave tasks running in report for 24 hours (if you can and not have journal archiving, and if you do, depends on how many mails go into journalmailbox for a day)

    if eventlogs are ok, set tasks in normal, continue.

    backup again

     

    IF AND WHEN AN ERROR OCCURS after the upgrade, first check to see if it can be resolved (in forum/via support phone)

    If not fixable. uninstall EV.

    restore databases.

    install EV7.5 no sp.

    run configuration wizard, use existing directory.

    good luck