Forum Discussion

bdc's avatar
bdc
Level 4
16 years ago

Weird EV messages with blank subject for some users

Hi, we have some users who use Apple Mail with EV and they get strange (nearly) blank messages, with a blank subject line, every few days: Subject:  Date: December 23, 2008 3:00:10 PM PST  ...
Enterprise Vault
Information Governance
Mac OS
MS Exchange
  • TonySterling's avatar
    TonySterling
    16 years ago

    It is the hidden message.  :)

     

    I would tell the user to just ignore it if they are ok with that.

     

    Cheers, 

citizen's avatar
citizen
Level 4
15 years ago
I  have a user reporting a similar behavior:

The user states they get a blank message sent to them on a daily basis. The attachment is EnterpriseVaultSettings.txt and the content is:

SiteEntryId=1FEFE0A7364A0744BADA9C9A316ABEB741d10000evserver1
DefaultDoubleClickView=0
DefaultWebAppURL=https://OUR SERVER NAME/EnterpriseVault
OWAWebAppURL=https://OUR SERVER NAME/EVAnon
SystemMailbox=SMTP:MAILBOX FOR THE SERVER
UsersCanDeleteItems=1
ServerVersion=8.02
MailboxState=2
MailboxDN=/o=Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=USERS NAME
DefaultArchiveId=178CBD578088E7041A33CABD6DB61AF381110000evserver1
UseInactivityPeriod=1
UseQuotaLimit=0
InactivityPeriodUnits=0
InactivityPeriod=180
MinAgePeriodUnits=0
MinAgePeriod=180
UseLargeItemsSize=1
LargeItemsSizeKB=1024
ArchiveOnlyWithAttach=1
ArchiveDelItemsFolder=0
PFInactivityPeriodUnits=2
PFInactivityPeriod=6
PFMinAgePeriodUnits=1
PFMinAgePeriod=2
PFUseLargeItemsSize=0
PFLargeItemsSizeKB=10240
PolicyEntryId=1C63E3971130E814FA9D394F0D44E1C371s10000evserver1
PSTPolicyEntryId=1A7E70D5E69B35E498578661264A954921012700evserver1
DefaultRetentionCategoryId=1DBC28892EFCEAD4FACCFF392290C68791b10000evserver1
PSTImportEnabled=0
ArchiveManagedFolders=0
ManagedFolderHandling=2
ArchiveSettingsLocked=1
AddAllEVServers=0
AddServerToIntraNetZone=OUR SERVER NAME
AllowScriptPublicFolders=1
AllowScriptSharedFolders=1
ArchiveExplorerBtnVisible=1
BypassLocalProxy=0
DeleteOriginalItem=1
DeployFormsLocally=2
FixOutlookPreviewPane=1
LaunchAEInBrowser=1
MarkPSTs=1
OVDetailsVisible=0
OVEnabled=0
OVOptionsVisible=0
OVStartDownloadBtnVisible=2
RPCOverHTTPProxyURL=https://OUR SERVER NAME/EnterpriseVault
RPCOverHTTPRestrictions=0
UseNewStyleSearch=0
UseSelfInstallFunct=1
EVSERVERS= OUR SERVER NAME
OVMessageClassInclude=IPM.Post*;IPM.Note*;IPM.Document*;IPM.Appointment*;

I disabled their account but they still get the message.  The only unusual thing about the user is they use an IMAP client instead of Outlook.

This certainly looks like the hidden message, but why do they see it? Do I have to delete them from the archive completely for this behavior to go away?

Thanks,