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CraigV's avatar
CraigV
Moderator
7 years ago

Why do Veritas TN links redirect after all this time?

Hi there,

When is this issue going to get fixed? When clicking a link to a Veritas TN, it invariably redirects to a "nothing" Technical Support page. This means going back and clicking on the link yet again!

Clicking this link:

https://www.veritas.com/support/en_US/article.100008870

...takes me here:

https://www.veritas.com/support/en_US.html?profileURL=https%3A%2F%2Fvam-profile.veritas.com%2FVAMSSO%2Findex.jsp%3FssoID%3D151021796232990d1j6s53p8Y966QsJNHa77ZYlp7H2l4c0G0M

Thanks!

42 Replies

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  • Hi Craig - Thanks for posting about this. I am unable to re-create this scenario - clicking the link you posted takes me directly to the Article. Can you add some more context here? What browser are you using, where is the link posted upon which you are clicking, are you logged in, etc.

    If I can reproduce it, we can get it fixed.

    Thanks!

    • CraigV's avatar
      CraigV
      Moderator

      Hi Joe,

      It's working now, but tomorrow it might not.

      I have used either Chrome or Internet Explorer, and both have given me the same issue on 2 different laptops (work and home).

      Thanks!

      • Marianne's avatar
        Marianne
        Level 6

        I have the exact same experience as CraigV.

        The URL actually starts to load, but the next moment I get redirected to the Support home page.
        This happens when I right-click, open in new tab.

        When I go back to the 'source' tab and do the same thing (right-click, open in new tab), the TN/URL will open.