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Steve_Rice_2's avatar
Steve_Rice_2
Level 2
4 years ago

5230 unable to elevate permissions

dealing with full root partition and trying to override the IPS policy

/opt/Symantec/sdcssagent/IPS/sisipsoverride.sh

getting a message 'Unable to communicate with the SDCSS Util Daemon'

 

need assistance troubleshooting, have not encountered this error before 

  • Steve_Rice_2's avatar
    Steve_Rice_2
    4 years ago

    I opened a case and was given steps to boot to single user mode with IPS shutdown.

     

    I was able to log in and clear out a MegaSAS.log file which has grown quite large.  That was enough to get the system back up for backup processing.  Will look things over for other files to clean up.

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  • quebek's avatar
    quebek
    Moderator
    4 years ago

    hey

    maybe some process died... I would try to reboot, or open a case with Vertias...

    Of course elevate did not work, right?

    • Steve_Rice_2's avatar
      Steve_Rice_2
      Level 2
      4 years ago

      Any idea what processes to check on?  I have rebooted the appliance once and the results did not change.  Maybe a 2nd reboot will do the trick :)

      • quebek's avatar
        quebek
        Moderator
        4 years ago

        hey

        Second most likely will not do it...

        On my 3.1.2 appliance I have such outcomes for this command

        ps -ef|grep sdc
        root 24167 1 1 Feb17 ? 00:22:57 /opt/Symantec/sdcssagent/IDS/bin/sisidsdaemon
        sisips 24251 1 0 Feb17 ? 00:00:19 /opt/Symantec/sdcssagent/IPS/bin/sisipsdaemon
        sisips 24259 1 0 Feb17 ? 00:00:00 /opt/Symantec/sdcssagent/IPS/bin/sisipsutildaemon