Forum Discussion

Level 2

4 years ago

5230 unable to elevate permissions

dealing with full root partition and trying to override the IPS policy

/opt/Symantec/sdcssagent/IPS/sisipsoverride.sh

getting a message 'Unable to communicate with the SDCSS Util Daemon'

need assistance troubleshooting, have not encountered this error before

Steve_Rice_2
4 years ago
I opened a case and was given steps to boot to single user mode with IPS shutdown.

I was able to log in and clear out a MegaSAS.log file which has grown quite large. That was enough to get the system back up for backup processing. Will look things over for other files to clean up.

quebek
Moderator
4 years ago
hey

maybe some process died... I would try to reboot, or open a case with Vertias...

Of course elevate did not work, right?
- Steve_Rice_2
  Level 2
  4 years ago
  Any idea what processes to check on? I have rebooted the appliance once and the results did not change. Maybe a 2nd reboot will do the trick :)
  - quebek
    Moderator
    4 years ago
    hey
    
    Second most likely will not do it...
    
    On my 3.1.2 appliance I have such outcomes for this command
    
    ps -ef|grep sdc
    root 24167 1 1 Feb17 ? 00:22:57 /opt/Symantec/sdcssagent/IDS/bin/sisidsdaemon
    sisips 24251 1 0 Feb17 ? 00:00:19 /opt/Symantec/sdcssagent/IPS/bin/sisipsdaemon
    sisips 24259 1 0 Feb17 ? 00:00:00 /opt/Symantec/sdcssagent/IPS/bin/sisipsutildaemon