Have you tried these steps listed in the TN?
Perform this method from a computer that is connected to the appliance and that also has Internet access. Internet access is needed to download the files or packages from the Symantec Support website to the appliance.
1. Open an SSH session and log on to the appliance as an administrator.
2. Enter the following command to open the NFS and the CIFS shares:
Main_Menu > Manage > Software > Share Open
3. Map or mount the appropriate appliance NFS or CIFS share directory using the steps below:
- Windows: Map the following CIFS share on your computer:
\\<appliance-name>\incoming patches
NOTE: On Windows systems, you are prompted to provide the user name (admin) and its corresponding password.
- UNIX: Mount the following appliance NFS share:
mkdir -p /mount/<appliance-name>
mount <appliance-name>:/inst/patch/incoming /mount/<appliance-name>
4. Scroll to the bottom of this page and download the release update or the client package. The following will help you determine which files to download:
... etc....
....etc....
