Forum Discussion

Gavin_Tu's avatar
Gavin_Tu
Level 4
11 years ago

Bplabel failed with the error message "error requesting media (tpreq) (98) " for a particular tape.

Netbackup version is Appliance 5220. The customer has a tape A which is stored NBU image previously, but all the images in A had been expired prior to this issue happened. The customer put the ta...
  • Mark_Solutions's avatar
    11 years ago

    You need to check you media rules - the tape is showing as expired - this does not relate to data it relates to the tape itself - reteired as in too old and dont use it again

    Usually this would be set under your barcide rules on the inventory section (inventory robot - advanced options - barcode rules) and is set as a maximum number of mounts (max mounts / cleanings)

    That section should be set to zero.

    You can also view this column (Columns - Layout .. show max mounts and also media expiry) in the media view of the admin console

    You can change the max mounts and media expiry date for media by right clicking it and select "change"

    Check your tapes and set them all to "no limit" for max mounts and "never" for expiration date to prevent this happening again

    The reason it worked after you deleted it and re-added it was NetBackup saw it as new media so will start the clock again - but eventually it will physically expire again if you have these rules setup

    Hope this helps