Forum Discussion

ddm2's avatar
ddm2
Level 5
12 years ago

Installing 2.5 patch on a unconfigured NB 5220 appliance

Hello, I'm trying to install the 2.5 patch on an unconfigured a NB5220 appliance. The upgrade fails because of self test. Attached the whole log. It seems the upgrade fail because of the backup...
Backup and Recovery
NetBackup Appliance
  • Mark_Solutions's avatar
    Mark_Solutions
    12 years ago

    You cannot patch one until it is configured due to the failure of the self tests

    If you would rather not configure it first then check the paperwork as you may find it came with a 2.5 USB stick - if not ask support for one and they will send it you - you can then boot from it and image it straight as 2.5

    Hope this helps

SRP's avatar
SRP
Level 4
12 years ago

A couple of suggestions that may or may not be of any help:

What version of the software is on the appliance at present - if it's less than 2.02 (can't remember exact version - sorry) and the appliance hasn't been commissioned, there may be an issue with the temporary license on the appliance having run out - you will need to restart the appliance and get to the BIOS settings and change the date back - there are instructions about this scenario on the Symantec forums.

If the above is not the case, then it could be a simple case of not all services being in a running state, so check to make sure all Netbackup services are running on the appliance.prior (or indeed during the install) - I recall having 2 sessions going - one that was doing the upgrade and the other trying to keep the services up and running.

 

Sean