(13) file read failed
Windows 2003 client running 7.0.1 getting an Error bpbrm socket read failed, Access is denied (5) and then error info bpbkar32 done, status: 13: file read failed.
These client were previously running client 6.5.3 and were recently upgraded. I've seen 13 errors in the past due to improper nic settings (half duplex) or outdated drivers, but that normally throws a socket read failed errno = 62, timer expired. I've never seen an "Access is denied" with a 13 error. I have tenatively ruled out firewall and anti-virus since we have other clients running the same version of NBU and AV/Firewall, but need more ammo if I am to request any changes related to AV/Firewall.
Any ideas?
Check NetBackup Client service logon account. It sometimes reset to LocalSystem during an upgrade, which might result in insufficient permissions to backup all files/folders. Ensure logon account is a domain user with sufficient permissions.
Please enable bpbkar and bpfis log folders on Client for further troubleshooting.