Forum Discussion

Zahid_Haseeb's avatar
Zahid_Haseeb
Moderator
13 years ago

access to the client was not allowed(59)

Environment

OS NBU = Win2003 SP2 R2

NBU = Master Server 7.1

NBU = Media Server 7.1 ( Backup location 'Storage Unit' )

Master Server Activity Monitor

5/11/2012 12:08:05 PM - Info nbjm(pid=3904) starting backup job (jobid=9332) for client tech-server1, policy TEST, schedule test  
5/11/2012 12:08:05 PM - Info nbjm(pid=3904) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=9332, request id:{6F668809-F4CD-4C97-8BFE-C78EC87F2332})  
5/11/2012 12:08:05 PM - requesting resource TPSBKP2
5/11/2012 12:08:05 PM - requesting resource tpsbkp.NBU_CLIENT.MAXJOBS.tech-server1
5/11/2012 12:08:05 PM - requesting resource tpsbkp.NBU_POLICY.MAXJOBS.TEST
5/11/2012 12:08:05 PM - granted resource tpsbkp.NBU_CLIENT.MAXJOBS.tech-server1
5/11/2012 12:08:05 PM - granted resource tpsbkp.NBU_POLICY.MAXJOBS.TEST
5/11/2012 12:08:05 PM - granted resource MediaID=@aaaaD;Path=D:\STU;MediaServer=tpsbkp2.tpsonline.com
5/11/2012 12:08:05 PM - granted resource TPSBKP2
5/11/2012 12:08:06 PM - estimated 0 Kbytes needed
5/11/2012 12:08:06 PM - Info nbjm(pid=3904) started backup job for client tech-server1, policy TEST, schedule test on storage unit TPSBKP2
5/11/2012 12:08:07 PM - started process bpbrm (1036)
5/11/2012 12:08:08 PM - Error bpbrm(pid=1036) bpcd on tech-server1 exited with status 59: access to the client was not allowed
5/11/2012 12:08:08 PM - Info bpbrm(pid=1036) tech-server1 is the host to backup data from     
5/11/2012 12:08:08 PM - end writing
access to the client was not allowed(59)

bpbrm logs are attached for review

7.1.x and Earlier
Backup and Recovery
NetBackup
  • Marianne's avatar
    Marianne
    13 years ago
    You need full Enterprise Server license on your media server to allow backups for remote client.

19 Replies

Sort By
  • Marianne's avatar
    Marianne
    Level 6
    13 years ago

    You need bpcd log on client tech-server1.

    Confirm that client has SERVER entry for media server tpsbkp2.tpsonline.com.

    bpcd log will tell you how client is resolving media server's IP address to hostname. You then need to double-check SERVER entries:
    If IP address is resolved to shortname (tpsbkp2) you will need to add this name to client's SERVER entries.

    If client cannot resolve media server's IP address to hostname, check DNS and/or hosts entries.
    Clear NBU host cache on client if hosts entries are updated:
    bpclntcmd -clear_host_cache

  • Zahid_Haseeb's avatar
    Zahid_Haseeb
    Moderator
    13 years ago

    Marianne I followed your suggesstion OR the below TN but now see the 159 error whichs pointing me Licence :(

     

    I add the Media Server name at CLient Side (BAR=>Specify NBU machine and Policy type=>Server to use Backups and restore)

    http://www.symantec.com/business/support/index?page=content&id=TECH19944

     

    Activity Monitor

    5/11/2012 1:51:03 PM - Error bpbrm(pid=3752) The licensed features for this system do not permit the use of a remote master server (tpsbkp); make sure that the license key is entered properly.
    5/11/2012 1:51:05 PM - end writing
    licensed use has been exceeded(159)

  • Yasuhisa_Ishika's avatar
    Yasuhisa_Ishika
    Level 6
    13 years ago

    Please confrim if your new media server is SAN media server with is installed with Enterprise Client license.
    SAN media server can not become media server for other hosts.

  • Marianne's avatar
    Marianne
    Level 6
    13 years ago
    You need full Enterprise Server license on your media server to allow backups for remote client.
  • Zahid_Haseeb's avatar
    Zahid_Haseeb
    Moderator
    13 years ago

    Hmmm Got it.

    http://www.symantec.com/business/support/index?page=content&pmv=print&impressions=&viewlocale=&id=TECH43038

    Same result as above.

  • Marianne's avatar
    Marianne
    Level 6
    13 years ago

    Zahid, do you agree that your Status 59 issue has been answered?

    The licensing problem is a different issue, right?

     

  • Zahid_Haseeb's avatar
    Zahid_Haseeb
    Moderator
    13 years ago

    Thanks Marianne for your kind followup. I am co-ordinating with Symantec and let see what they says. I need your words please. Do you also think that this is 100% the issue of License ?

  • Marianne's avatar
    Marianne
    Level 6
    13 years ago

    Your current issue is with license key. You have not shared with us what type of license key was installed on new media server?

    As I have previously stated and as you have in the TN that you found, NETBACKUP ENTERPRISE SERVER license is needed on the media server to backup remote clients.

    As Accredited Partner, you have access to NetBackup Licensing Guide on PartnerNet, right?