Forum Discussion

Alistairc's avatar
Alistairc
Level 3
14 years ago

BackupExec 2010 dropping tape drive offline

Hi, This is a new topic to re-open the issue discussed here: https://www-secure.symantec.com/connect/forums/tape-drive-goes-offline-second-backup Just to recap on the issue itself: ...
2010
Backup and Recovery
Backup Exec
Backup Exec Infrastructure Manager
Dell
Drivers
Windows
  • Larry_Fine's avatar
    Larry_Fine
    14 years ago

    re: Running BE2010 Trial on Windows Server 2008 R2 x64.  Hardware is Dell R710 rack server, connected to a HP Ultrium 1760 LTO4 SAS drive via a Dell PERC 6/E SAS Adaptor card.

    I believe the problem is the RAID HBA card and is unsupported for tape.  Sorry I didn't spot that sooner.
    http://seer.entsupport.symantec.com/docs/325573.htm
    http://support.dell.com/support/edocs/stor-sys/matrix/PVMatrix/serveran.htm

    Do you have another SAS HBA to test with?
Matthew_Green's avatar
Matthew_Green
Level 2
14 years ago

Hi there.
We also have a client with the same problem. First backup works correctly then tape unit goes off line.  System spec is as follows

Dell R710 - Windows 2008 R2 Standard x64
PERC 6/E
IBM Ultrium-HH4 (Dell Powervault LTO4-120HH) (Firmware 97F1)
BE 2010

All software and hardware is patched to the latest level.  I have only taken over this issue from a collegue recently so have no done all the test but noticed this thread and thought it worth adding to it.

I am seeing an error in the adamm.log

08/17/10 19:32:11.979 DeviceIo: 03:00:00:00 - Device error 1117 on "\\.\Tape0", SCSI cmd a2, 1 total errors

which according to Wikipedia is SECURITY PROTOCOL IN
and also

08/13/10 23:00:15.594 DeviceIo: 03:00:00:00 - Device error 1117 on "\\.\Tape0", SCSI cmd b5, 8 total errors
which according to Wikipedia is SECURITY PROTOCOL OUT
In BE it reports the tape unit doesn't support encryption

Will keep investigating here.