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Possible's avatar
Possible
Level 6
12 years ago

Backup Problem.

Dear All,

Need solution...here is the scenario..

Master : 6.5 windows ....its the robot control host.

Now, I have a drive AAA which is having problem where...

It has two paths configured...for path1 bakps working fine..for path2 (it has NDMP host configured)  it has problem from where NDMP backups run...

The job keep in mounting status and eventually fails as robot operation failed...

This is what ltid log file says...

21:15:24.805 [6732.2208] <16> open_ndmp_device: cannot open ndmp device <NDMP DRIVE PATH>, error code 7 (NDMP_IO_ERR)
21:15:24.805 [6732.2208] <2> really_tpunmount: tpunmount'ing E:\Program Files\Veritas\NetBackup\db\media\tpreq\DRIVENAME

Thanks.

 

Backup and Recovery
NetBackup
Troubleshooting
  • Marianne's avatar
    Marianne
    12 years ago

    Maybe good idea to double-check device access on NAS filer. Run this command on master server:

    tpautoconf -probe <NAS-host>

     

     

    Repeat of my previous post:

    PLEASE upgrade your NBU environment to a supported 7.1 or 7.5 version.
    ALL NBU 6.x versions reached EOSL in October last year. 

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  • V4's avatar
    V4
    Level 6
    12 years ago

    Check if following TN applies to You. There is EEB (Request Support to confirm issue and provide EEB)

    http://www.symantec.com/docs/TECH67896

     

  • Marianne's avatar
    Marianne
    Level 6
    12 years ago

    G.S., are you saying that you are using an unpatched version of NBU 6.5?

    According to TECH67896, The formal resolution to this issue is included in the following patch release:

    • NetBackup 6.5 Release Update 4 (6.5.4)

     

     

    PLEASE upgrade your NBU environment to a supported 7.1 or 7.5 version.
    ALL NBU 6.x versions reached EOSL in October last year.

  • Possible's avatar
    Possible
    Level 6
    12 years ago

    Maria, My version 6.5.5...bakps were fine till yesterday...dont know why its ockward today...

  • Marianne's avatar
    Marianne
    Level 6
    12 years ago

    Maybe good idea to double-check device access on NAS filer. Run this command on master server:

    tpautoconf -probe <NAS-host>

     

     

    Repeat of my previous post:

    PLEASE upgrade your NBU environment to a supported 7.1 or 7.5 version.
    ALL NBU 6.x versions reached EOSL in October last year. 

  • Possible's avatar
    Possible
    Level 6
    12 years ago

    Intresting...correctly pointed out...

    tpautocnf showing other drive for which backups are running fine...

    But not showing the affaceted drive...

    how should i proceed...Need to reconfigure..???

    Thanks.

  • V4's avatar
    V4
    Level 6
    12 years ago

    perfect

    Re-configuring device many times helps. (though bit of annoyance, but worth resolving issue)

    Give a try (requires daemons to be recycled, so check when you have free window to do it)

  • Possible's avatar
    Possible
    Level 6
    12 years ago

    Issue resolved after reconfigure and reboot of server.

    Thanks Maria and Jack :)