Backups stuck at mounting state

 Error bptm(pid=3728) error requesting media, TpErrno = No robot daemon or robotics are unavailable

what is the output of /usr/opev/volmgr/bin/vmps -a  if its unix media server..?

does your robot it TLD or ACS?

see if you have ltid and other deamons running...?

check if robtest is workng fine

if robtest is working fine.. try to restart the netbackup and make sure all drive are up and fine then test the backup.

Lets start with basics, please.

Which OS version is your server?

Single master/media server or master with one or more media servers?
Problem on one server or more than one?

Has this worked fine before? 
If so, have you checked Event Viewer System and Application log for errors?

Please open cmd and cd to <install-path>\veritas\netbackup\bin and run 'bpps'

Please show us the output.

Also use robtest to test mount/dismount. 
See this TN for command usage: http://www.symantec.com/docs/TECH83129

NO matter the state of the daemons (which coudld be a separate issue) the tape alerts are very real and are being sent from the drives.

11:57:40.359 [6584.5668] <8> process_tapealert: TapeAlert Code: 0x27, Type: Warning, Flag: DIAGNOSTICS REQ., from drive IBM.ULT3580-TD3.000 (index 0), Media Id B00009

You need a hardware engineer - the tape drive is sending out a message saying it has a problem.

Martin

Hello Marianne van den Berg ,

 

Which OS version is your server?                                                                         

=Windows 2003R2

 

Single master/media server or master with one or more media servers?  

=Master/media SAME
Problem on one server or more than one?

 

Has this worked fine before?�
If so, have you checked Event Viewer System and Application log for errors?=

Its worked fine previously. And sys log error reported is

TapeAlert Code: 0x37, Type: Critical, Flag: LOADING FAILURE, from drive IBM.ULT3580-TD3.000 (index 0), Media Id A00011

TLD(0) barcode questionable for slot 1 ( asc=0x83, ascq=0x1)

 

 

Please open cmd and cd to \veritas\netbackup\bin and run 'bpps'* MY42NTFILE01                                           7/24/13 14:59:10.770
COMMAND           PID      LOAD             TIME   MEM                  START
NBConsole        7824    0.000%           18.937   42M   7/24/13 11:51:31.973
bpinetd          4176    0.000%            0.375  7.5M   7/24/13 14:14:11.934
vmd              4884    0.000%            0.250   14M   7/24/13 14:14:12.012
bpjava-msvc      2868    0.000%            0.062  6.9M   7/24/13 14:14:12.043
bprd             6592    0.000%            0.281   15M   7/24/13 14:14:15.981
bpdbm            6840    0.000%            0.328   15M   7/24/13 14:14:16.387
bpjobd           4340    0.000%            0.218   14M   7/24/13 14:14:16.575
nbstserv          724    0.000%            0.437   22M   7/24/13 14:14:19.044
nbsvcmon         6968    0.000%            0.250   14M   7/24/13 14:17:19.268
nbsl             7560    0.000%            2.265   28M   7/24/13 14:17:22.284
dbsrv11          5124    0.000%            7.250   22M   7/24/13 14:17:29.565
nbrb             4508    0.000%            0.718   28M   7/24/13 14:17:30.237
nbevtmgr         4380    0.000%            0.406   20M   7/24/13 14:17:32.847
nbrmms           7756    0.000%            0.437   24M   7/24/13 14:17:33.190
nbpem            7296    0.000%            0.750   23M   7/24/13 14:17:39.034
nbproxy          7740    0.000%            0.625   18M   7/24/13 14:17:39.347
nbars            8056    0.000%            0.375   24M   7/24/13 14:17:47.753
bpcompatd        3912    0.000%            0.125   12M   7/24/13 14:17:58.660
ltid             7936    0.000%            0.218   16M   7/24/13 14:18:01.004
nbemm            8188    0.000%            4.562   37M   7/24/13 14:18:03.379
nbjm             6724    0.000%            0.718   20M   7/24/13 14:18:06.020
nbproxy          4416    0.000%            0.156   16M   7/24/13 14:18:06.395
avrd             4032    0.000%            0.250   13M   7/24/13 14:18:06.770
tldd             4816    0.000%            0.078   13M   7/24/13 14:18:06.770
tldcd            4312    0.000%            0.093   14M   7/24/13 14:18:07.988
nbproxy          2216    0.000%            0.187   16M   7/24/13 14:20:48.791
nbproxy          7084    0.000%            0.125   16M   7/24/13 14:20:49.587
nbproxy          4264    0.000%            0.218   16M   7/24/13 14:21:11.916
nbproxy          4512    0.000%            0.234   17M   7/24/13 14:21:13.604
NBConsole        3996    0.000%            5.125   38M   7/24/13 14:22:18.215
nbproxy          5048    0.000%            0.312   16M   7/24/13 14:23:14.123
nbproxy          6340    0.000%            0.187   16M   7/24/13 14:23:23.608
NBConsole        4944    0.000%            5.125   39M   7/24/13 14:29:10.103
robtest          5052    0.000%            0.093  284K   7/24/13 14:35:10.287
tldtest          4284    0.000%            0.125  304K   7/24/13 14:35:12.537
tldcd            4828    0.000%            0.078   13M   7/24/13 14:39:51.686
bpps             5516    0.000%            0.046  6.7M   7/24/13 14:59:09.677
 

Please show us the output.

Also use robtest to test mount/dismount.�
See this TN for command usage:�http://www.symantec.com/docs/TECH83129

Hello ALL,

 

As mph999 said do i need hard ware engineer?

and all the  deamons are running fine.

We can see that you invoked the robtest command. 

Have you tried to move tape to a drive, unload and then move tape back to slot?
What was the outcome?

I would say YES, you need a hardware engineer. 
Show him the TapeAlert and barcode errors.

Hello John,

Are you able to take the inventory successfully?

Hello Marianne & babu,

 

Im am able to move the media from slot to drive and drive to slot, but the backup is stuck at mounting only. and im able to do the Inventry also.

Opening {2,0,4,1}
MODE_SENSE complete
Enter tld commands (? returns help information)
s d
drive 1 (addr 256) access = 1 Contains Cartridge = yes
Sense code = 0x83, Code qualifier = 0x1
Source address = 4096 (slot 1)
SCSI ID from drive 1 is 4
READ_ELEMENT_STATUS complete
m d1 s1
Initiating MOVE_MEDIUM from address 256 to 4096
MOVE_MEDIUM complete

How many Drives are available in the tape librrary?

if more than one , Backups are failing on any particular drive or on all the Drives?

even can you please freeze the tape B0009 and try backups on other tapes?

Hello Babu,

 

We had 1 tape drive in library and we tried with different tape also, its still showing in mounting state,

and we rebooted the server also. any thing else?

 any suggestions?