bptm image write failed: error 2060022: software error
Good day all,
One of my Hyper-V clients has been failing backup continously. Below is what i see in the logs.
Please help!
Job details show:
26-Apr-2018 11:11:34 - Critical bptm (pid=9424) image write failed: error 2060022: software error
26-Apr-2018 11:11:35 - Info bpbkar32 (pid=30196) 33671 entries sent to bpdbm
26-Apr-2018 11:11:35 - Info bpbkar32 (pid=30196) 33682 entries sent to bpdbm
26-Apr-2018 11:11:36 - Info bpbkar32 (pid=30196) 33683 entries sent to bpdbm
26-Apr-2018 11:11:37 - Info bpbkar32 (pid=30196) 33696 entries sent to bpdbm
26-Apr-2018 11:11:37 - Info bpbkar32 (pid=30196) 33697 entries sent to bpdbm
26-Apr-2018 11:11:38 - Info bpbkar32 (pid=30196) 33710 entries sent to bpdbm
26-Apr-2018 11:11:39 - Error bptm (pid=9424) cannot write image to disk, Invalid argument
26-Apr-2018 11:11:40 - Info bptm (pid=9424) EXITING with status 84 <----------
26-Apr-2018 11:11:40 - Info bmc0258 (pid=9424) StorageServer=PureDisk:bmc0258; Report=PDDO Stats (multi-threaded stream used) for (bmc0258): scanned: 75523 KB, CR sent: 2119 KB, CR sent over FC: 0 KB, dedup: 97.2%, cache disabled
26-Apr-2018 11:11:47 - Info bpbkar32 (pid=0) done. status: 84: media write error
BPTM logs show:
11:34.734 [9424.8508] <16> 424398:bptm:9424:bmc0258: [ERROR] PDSTS: fbu_fill_bitmap: (4606) stream_offset(1276608512) + length(4096) > (4607) stream_offset(1276608512)
11:11:34.734 [9424.8508] <16> 424398:bptm:9424:bmc0258: [ERROR] PDSTS: fbu_scan_buf: fbu_fill_bitmap() failed (2060022:software error)
11:11:34.734 [9424.8508] <16> 424398:bptm:9424:bmc0258: [ERROR] PDSTS: write_special_buf: fbu_scan_buf failed: (2060022:software error)
11:11:34.735 [9424.8508] <16> 424398:bptm:9424:bmc0258: [ERROR] PDSTS: write_unknown_len_buf: write_special_buf() failed, byteswritten:<0>, status:<0x1> (2060022:software error)
11:11:34.735 [9424.8508] <16> 424398:bptm:9424:bmc0258: [ERROR] PDSTS: impl_write_image: write_unknown_len_buf() failed (2060022:software error)
11:11:34.735 [9424.8508] <16> 424398:bptm:9424:bmc0258: [ERROR] PDSTS: impl_write_image: STAT contents: st_type=0 [NONE] st_len=320 st_flags=0x1 [SIZE_UNKNOWN] st_seqno=9 flags=0 [OTHER] extents=[1] offset=77332480 length=58368 fname=NULL
11:11:34.735 [9424.8508] <16> 424398:bptm:9424:bmc0258: [ERROR] PDSTS: impl_write_image: exit (0 0x1 2060022:software error)
11:11:34.735 [9424.8508] <16> 424398:bptm:9424:bmc0258: [ERROR] PDSTS: pi_write_image_v7: impl_write_image() failed (2060022:software error)
11:11:34.735 [9424.8508] <32> do_write_image: sts_write_image failed: byteswritten = 0, len = 58368
11:11:34.735 [9424.8508] <32> do_write_image: sts_write_image failed: error 2060022 (77332480 58368 0)