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technimdaxviii's avatar
technimdaxviii
Level 5
4 years ago

cannot connect to robotic software daemon (42)

Hi,

We've got a problem with our tape library due to a power failure, and requires a robot replacement.

After the change, both drives in one media server are down and returning an error:

 

 

root@pp-db01:~# /usr/openv/volmgr/bin/tpconfig -l
Device Robot Drive       Robot                    Drive                 Device         Second
Type     Num Index  Type DrNum Status  Comment    Name                  Path           Device Path
robot      0    -    TLD    -       -  -          -                     pp-master.domain.com
  drive    -    0 hcart3    1    DOWN  -          HP.ULTRIUM6-SCSI.000  /dev/rmt/0cbn
  drive    -    1 hcart3    2    DOWN  -          HP.ULTRIUM6-SCSI.001  /dev/rmt/1cbn
root@pp-db01:~#
root@pp-db01:~#
root@pp-db01:~# /usr/openv/volmgr/bin/vmoprcmd -d
cannot connect to robotic software daemon (42)

 

 

 

Any input with the error? In media server 2, both drives are up.

 

 

root@pp-db02:~# /usr/openv/volmgr/bin/tpconfig -l
Device Robot Drive       Robot                    Drive                 Device         Second
Type     Num Index  Type DrNum Status  Comment    Name                  Path           Device Path
robot      0    -    TLD    -       -  -          -                     pp-master.domain.com
  drive    -    0 hcart3    1      UP  -          HP.ULTRIUM6-SCSI.000  /dev/rmt/0cbn
  drive    -    1 hcart3    2      UP  -          HP.ULTRIUM6-SCSI.001  /dev/rmt/1cbn

 

 

Regards

7.6
Solaris
  • technimdaxviii's avatar
    technimdaxviii
    4 years ago

    Hi quebek Nicolai X2 

    Thank you guys for your help. Luckily, I've managed to bring up the drive in db01.

     

    root@master:~# vmoprcmd

                           HOST STATUS
Host Name                                  Version   Host Status
=========================================  =======   ===========
master.domain.com                    760200    ACTIVE
pp-db02.domain.com                   760200    ACTIVE
pp-db01.domain.com                   760200    ACTIVE

                                PENDING REQUESTS


                                    <NONE>

                                  DRIVE STATUS

Drive Name               Label   Ready  RecMID  ExtMID  Wr.Enbl.  Type
    Host                       DrivePath                            Status
=============================================================================
HP.ULTRIUM6-SCSI.000     No      No                     No        hcart3-Clean
    master.domain.com    /dev/rmt/0cbn                        TLD
    pp-db02.domain.com   /dev/rmt/0cbn                        SCAN-TLD
    pp-db01.domain.com   /dev/rmt/0cbn                        TLD

HP.ULTRIUM6-SCSI.001     Yes     Yes    0017L6  0017L6  Yes       hcart3-Clean
    master.domain.com    /dev/rmt/1cbn                        TLD
    pp-db02.domain.com   /dev/rmt/1cbn                        SCAN-TLD
    pp-db01.domain.com   /dev/rmt/1cbn                        ACTIVE

     

    Though I'm not sure 100% what make this up. What I did:

    1. Reboot the master server

    2. Reboot the tape library

     

    After the reboot, drive in db01 is still down. What I tried is to manually bring up the path in the GUI:

    Media and Device Management > Device Monitor > Select the drive.  From the drive list (pp-db01), right click and click “Up Path”.                 

15 Replies

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  • quebek's avatar
    quebek
    Moderator
    4 years ago

    Hey

    What is the output from vmoprcmd and tpautoconf -report_disc 

    did you try to start and stop ltid on db01?

    • technimdaxviii's avatar
      technimdaxviii
      Level 5
      4 years ago

      Hi quebek,

      This is the output from the db01

      root@pp-db01:~# vmoprcmd

                           HOST STATUS
Host Name                                  Version   Host Status
=========================================  =======   ===========
pp-master.domain.com                    760200    ACTIVE
pp-db02.domain.com                   760200    ACTIVE
pp-db01.domain.com                   760200    ACTIVE

                                PENDING REQUESTS


                                    <NONE>

                                  DRIVE STATUS

Drive Name               Label   Ready  RecMID  ExtMID  Wr.Enbl.  Type
    Host                       DrivePath                            Status
=============================================================================
HP.ULTRIUM6-SCSI.000     No      No                     No        hcart3-Clean
    pp-master.domain.com    /dev/rmt/0cbn                        SCAN-TLD
    pp-db02.domain.com   /dev/rmt/0cbn                        TLD
    pp-db01.domain.com   /dev/rmt/0cbn                        DOWN-TLD

HP.ULTRIUM6-SCSI.001     No      No                     No        hcart3-Clean
    pp-master.domain.com    /dev/rmt/1cbn                        SCAN-TLD
    pp-db02.domain.com   /dev/rmt/1cbn                        TLD
    pp-db01.domain.com   /dev/rmt/1cbn                        DOWN-TLD
root@pp-db01:~#
root@pp-db01:~#
root@pp-db01:~# tpautoconf -report_disc
root@pp-db01:~#

       

      What I tried was restart the netbakup service on db01:

      Stop:
/usr/openv/netbackup/bin/goodies/netbackup stop

Start:
/usr/openv/netbackup/bin/goodies/netbackup start

       

      Regards,

  • Nicolai's avatar
    Nicolai
    Moderator
    4 years ago

    Hi technimdaxviii I have deleted the duplicate thread and removed the references to the duplicate thread since its now fixed.

    Best Regards
    Nicolai

  • technimdaxviii's avatar
    technimdaxviii
    Level 5
    4 years ago

    Hi quebek Nicolai X2 

    Thank you guys for your help. Luckily, I've managed to bring up the drive in db01.

     

    root@master:~# vmoprcmd

                           HOST STATUS
Host Name                                  Version   Host Status
=========================================  =======   ===========
master.domain.com                    760200    ACTIVE
pp-db02.domain.com                   760200    ACTIVE
pp-db01.domain.com                   760200    ACTIVE

                                PENDING REQUESTS


                                    <NONE>

                                  DRIVE STATUS

Drive Name               Label   Ready  RecMID  ExtMID  Wr.Enbl.  Type
    Host                       DrivePath                            Status
=============================================================================
HP.ULTRIUM6-SCSI.000     No      No                     No        hcart3-Clean
    master.domain.com    /dev/rmt/0cbn                        TLD
    pp-db02.domain.com   /dev/rmt/0cbn                        SCAN-TLD
    pp-db01.domain.com   /dev/rmt/0cbn                        TLD

HP.ULTRIUM6-SCSI.001     Yes     Yes    0017L6  0017L6  Yes       hcart3-Clean
    master.domain.com    /dev/rmt/1cbn                        TLD
    pp-db02.domain.com   /dev/rmt/1cbn                        SCAN-TLD
    pp-db01.domain.com   /dev/rmt/1cbn                        ACTIVE

     

    Though I'm not sure 100% what make this up. What I did:

    1. Reboot the master server

    2. Reboot the tape library

     

    After the reboot, drive in db01 is still down. What I tried is to manually bring up the path in the GUI:

    Media and Device Management > Device Monitor > Select the drive.  From the drive list (pp-db01), right click and click “Up Path”.                 

  • alanstatener's avatar
    alanstatener
    Level 2
    2 months ago

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