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CCBNZ's avatar
CCBNZ
Level 4
7 years ago

Can't backup existing folders, but new folders are OK

Hi backup experts,

I have a strange problem here: I am able to use Netbackup server to backup any newly created folders which wahtever contents in them. But I can't back up the existing folders and their sub folders. The NTFS permisson on the new and old folders are the same.  I got a error message "media manager received no data for backup image  (90)".

I have done some research, some ppl said to use the Exclude and Include List from client side, then choose ALL_LOCAL_DRIVES from policy from server side, I tried that but it seems the backup is stuck on "begin writing" state forever, I think it might be the server side doesn't recognize the Exclude and Include List from client side at all, therefore it is doing a full backup on the client instead?

So basically two questions here:

1. What is the reason the existing folders can't be backup while the new folders can? How to resolve it?

2. If the Exclude and Include List from client side is the cause, how to make the server side to recognize them?

 

Thanks in advanced. 

7.7
Windows Server 2008 R2

16 Replies

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  • Marianne's avatar
    Marianne
    Level 6
    7 years ago
    You need to manually create bpbkar and bpfis folders on the client.
    Increase logging level to 3 in Host Properties.

    Please tell us what exactly you have in Backup Selection in the policy and Exclude and Include list on the client?
    • CCBNZ's avatar
      CCBNZ
      Level 4
      7 years ago

      Hi Marianne,

      You need to manually create bpbkar and bpfis folders on the client.
      Increase logging level to 3 in Host Properties. 
      ---------> WIll give a try, thank you.
       
      Please tell us what exactly you have in Backup Selection in the policy and Exclude and Include list on the client?
      --------->I didn't touch any settings on the client, so everything is default... What do I ? Can you tell me please?
       
      • Marianne's avatar
        Marianne
        Level 6
        7 years ago

        I am confused. Your opening post clearly mentions Include and Exclude list on the client:

        "2. If the Exclude and Include List from client side is the cause, how to make the server side to recognize them?"

        Please help me to understand what exactly has been configured?

        What is in Backup Selection in the Policy?



  • CCBNZ's avatar
    CCBNZ
    Level 4
    7 years ago

    Below is the Job log:

    05/01/2018 16:48:45 - Info bpbkar32 (pid=5812) archive bit processing:<enabled>
    05/01/2018 16:48:45 - Info bptm (pid=7836) start
    05/01/2018 16:48:45 - Info bptm (pid=7836) using 65536 data buffer size
    05/01/2018 16:48:45 - Info bptm (pid=7836) setting receive network buffer to 263168 bytes
    05/01/2018 16:48:45 - Info bptm (pid=7836) using 30 data buffers
    05/01/2018 16:48:45 - Info bptm (pid=7836) start backup
    05/01/2018 16:48:45 - Info bptm (pid=7836) backup child process is pid 7020.3876
    05/01/2018 16:48:45 - Info bptm (pid=7836) Waiting for mount of media id 6330L6 (copy 1) on server SERVER_SIDE.
    05/01/2018 16:48:45 - Info bptm (pid=7020) start
    05/01/2018 16:48:45 - mounting 6330L6
    05/01/2018 16:48:49 - Info bpbkar32 (pid=5812) not using change journal data for <C:\>: not enabled
    05/01/2018 16:48:50 - Info bpbkar32 (pid=5812) not using change journal data for <F:\>: not enabled
    05/01/2018 16:49:45 - Info bptm (pid=7836) media id 6330L6 mounted on drive index 0, drivepath {3,0,0,0}, drivename HP.ULTRIUM6-SCSI.000, copy 1
    05/01/2018 16:49:45 - mounted 6330L6; mount time: 0:01:00
    05/01/2018 16:49:53 - positioning 6330L6 to file 7
    05/01/2018 16:50:51 - positioned 6330L6; position time: 0:00:58
    05/01/2018 16:50:51 - begin writing
    05/01/2018 17:34:12 - Info bptm (pid=7836) waited for full buffer 1 times, delayed 166676 times
    05/01/2018 17:34:18 - Info bptm (pid=7836) EXITING with status 90 <----------
    05/01/2018 17:34:21 - Info bpbkar32 (pid=5812) done. status: 90: media manager received no data for backup image
    05/01/2018 17:34:21 - end writing; write time: 0:43:30
    05/01/2018 17:34:25 - Info bpbrm (pid=7004) Starting delete snapshot processing
    05/01/2018 17:34:31 - Info bpfis (pid=5656) Backup started
    05/01/2018 17:34:31 - Warning bpbrm (pid=7004) from client CLIENT_SIDE: cannot open C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\bpfis.fim.CLIENT_SIDE_1525150108.1.0
    05/01/2018 17:34:31 - Info bpfis (pid=5656) done. status: 4207
    05/01/2018 17:34:31 - Info bpfis (pid=5656) done. status: 4207: Could not fetch snapshot metadata or state files
    media manager received no data for backup image (90)

    • Lowell_Palecek's avatar
      Lowell_Palecek
      Level 6
      7 years ago

      When processing fails on the client, look at the client logs, in this case bpbkar and bpfis.

      The last error in your snippet is not the root cause. Bpfis gets called in pairs for VSS snapshots, one process to create the snapshot, the other to delete it. The 'bpfis delete' process reads the state file created by the 'bpfis create' process to get oriented. The fact that the second bpfis couldn't find the state file means that the first one didn't get far enough to create it.

      On a Windows file system backup, bpbkar32 drives the backup. It calls bpfis when conditions require it. Examples of such conditions are when doing WOFB and there are files in use, or when backing up system state.

      Two things to look for in the logs: Why does bpbkar32 not find any files to back up? You may find log entries saying why it skips one file or another. Second, why does 'bpfis create' not create a state file? If it fails to create a snapshot, why?

      • CCBNZ's avatar
        CCBNZ
        Level 4
        7 years ago

        Thanks a lot for you reply, I took a look under the NetBackup/logs folder, I can't see any folder call bpbkar and bpfis...

        The strange thing is I can backup the newly created folder and files, but not old ones. I thought it should be something to do with Windows permission, but the permisson between the new folders and old folders are all the same. Could it because I installed the client software using my domain admin account, but not local admin account?

        Regards  

         

         

         

  • CCBNZ's avatar
    CCBNZ
    Level 4
    7 years ago

    Update:

    Just found out that other old folders also can be backup, only one of  the old folder can't - which is the largest one.

    Regards