Forum Discussion

netbackup22's avatar
netbackup22
Level 4
5 years ago

can't connect to client

hello all  i have the status 58 in our netbackup (job failed) and look this command when i was maked  and how you can advice me to troubleshooting the issue >bptestbpcd.exe -client MPX-VM-NAVINT01 ...
8
Windows 8
  • Marianne's avatar
    Marianne
    5 years ago

    netbackup22 

    Now, please go back to your opening post and see what you posted there:

    netbackup22 wrote:

    hello all 

    i have the status 58 in our netbackup (job failed) and look this command when i was maked  and how you can advice me to troubleshooting the issue

    >bptestbpcd.exe -client MPX-VM-NAVINT01 -verbose -debug
    ......

    Why did you you perform bptestbpcd if you are doing agentless Hyper-V backup? 
    We have waisted exactly one week trying to troubleshoot status 46 instead of status 58.

    Can you please rather show us all the text in Activity Monitor details of the Status 58 job? 
    (You may need to re-run the policy that had this error because the failed backup from a week ago will be gone from Activity Monitor.)

netbackup22's avatar
netbackup22
Level 4

hello  i don't understand  "no SERVER entry for mpx-py-bkup02.snmvt.intra on host mpx-vm-navint01.snmvt.intra" 

how can i add ? please  (it men to add the ip @ of mpx-py-bacup02.snmvt.intra into /et/host of mpx -vm-navint01.snmavti.intra ) but the vm mpx-vm-navint01 in hyper-v

Marianne's avatar
Marianne
Level 6
5 years ago

netbackup22 

Did you install NBU Client software on mpx-vm-navint01 ? 
(It seems you or someone else did.)

Is mpx-py-bkup02 your master server or a media server? 

When you installed the software, there was  a screen where it asked for Master Server Name and Additional servers, right? 
Was mpx-py-bkup02.snmvt.intra added in the Master Server or Additional Server text box? 

When you do that, it add the host names into the registry of the client as Server names. 
(Computer\HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\NetBackup\CurrentVersion\Config)

Maybe the Server Name was added as mpx-py-bkup02, not as mpx-py-bkup02.snmvt.intra. 

What is happening now is that client mpx-vm-navint01 is receiving a connection request from  server mpx-py-bkup02 IP address - 10.0.100.20. The client now tries to resolve the IP address to a hostname. 
On this client, it resolves the IP address to hostname mpx-py-bkup02.snmvt.intra.
Next, it checks the NetBackup Server entries in it's own registry. 
If hostname mpx-py-bkup02.snmvt.intra is not listed as a Server, the connection request is rejected. Status 46. 

You need to add mpx-py-bkup02.snmvt.intra in the Client's Server entries. 

Please read up in NBU Admin Guide I chapter 3 about Host Properties. 

  • netbackup22's avatar
    netbackup22
    Level 4
    5 years ago

    Did you install NBU Client software on mpx-vm-navint01 ? 
    (as me know when we used a hyper-v or vmware where all VMs is not necessary to insatll client software  right?.)

    Is mpx-py-bkup02 your master server or a media server? 

    the  mpx-py-bkup02 is a master server and a media server

     

    When you do that, it add the host names into the registry of the client as Server names. 
    (Computer\HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\NetBackup\CurrentVersion\Config)

    Maybe the Server Name was added as mpx-py-bkup02, not as mpx-py-bkup02.snmvt.intra. 

    . so we will added mpx-py-bkup02.snmvt.intra  under .../config right?

    please advice me and thank you so much

     

    • Marianne's avatar
      Marianne
      Level 6
      5 years ago

      netbackup22 

      You need to do your own investigation. 
      You never told us the policy type of the failing backup. This will determine if the master/media server will attempt an agentless or agent-based backup. 

      You will know if you installed NBU client software for agent-based backup. 

      If this is agent-based backup, then the master/media server needs to connect to bpcd (via pbx) on the vm.
      The same procedure that you simulated with bptestbpcd. 
      (Process flow is described in NBU Logging Ref Guide and in the Port Ref Guide.)

      To check and update the client(VM)'s Server entries, you can try the GUI on the master (it may fail because of what whe have already seen), or you can use the 'Backup, Archive and Restore' GUI on the client (VM), or edit the registry (at your own risk). 

      • netbackup22's avatar
        netbackup22
        Level 4
        5 years ago

        dear my leader

        "You never told us the policy type of the failing backup. This will determine if the master/media server will attempt an agentless or agent-based backup. " my question how to know if the master/media server will attempt an agentless or agent-based backup ??