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Jerry82's avatar
Jerry82
Level 2
14 years ago

Catalog & duplication

Hi all.

I have some problems with master server daily catalog backup and images duplication on tape.

Catalog backup failes with error code 2 (none of the requested files were backed up) and error code 96 (unable to allocate new media for backup, storage unit has none available).

The same code (96) shows when master server try to duplicate images on tape.

At the beginning, I thought there was a problem about licensing for drives sharing, so I put some other licenses but problem stands yet...

So I supposed there's a problem with tape library but device monitor on my administration console reports me normal state of all drives and paths...

Some suggestions for me??

<thanks>

7.1.x and Earlier
Backing Up
Backup and Recovery
Error messages
Managing Backup Devices
NetBackup
Troubleshooting
  • Andy_Welburn's avatar
    Andy_Welburn
    14 years ago

    If so it's possible that just the media is suspect. Physically check the media for dislodged leaders or other obvious signs of "damage"

    If this is happening for all your media I would suspect are hardware issue wwith your library, or maybe as you suggest there could be a config issue:

    Steps to verify device configuration using robtest.
    http://www.symantec.com/business/support/index?page=content&id=TECH29201

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  • Marianne's avatar
    Marianne
    Level 6
    14 years ago

    Run available_media from cmd.

    You did not mention yor NBU version or OS -

    Windows: <install-path>\veritas\netbackup\bin\goodies\available_media >c:\temp\media.txt

    Unix: /usr/openv/netbackup/bin/goodies/available_media >/tmp/media.txt

    Please post output as attachment.

  • Jerry82's avatar
    Jerry82
    Level 2
    14 years ago

    NBU version is 7.0.1 and master server OS is RHEL Server 5.4

    I launch the command

    usr/openv/netbackup/bin/goodies/available_media                      on master server

    tail: cannot open `+3' for reading: No such file or directory

    media   media   robot   robot   robot   side/   ret    size     status
     ID     type    type      #     slot    face    level  KBytes
    ----------------------------------------------------------------------------
    /bin/cat: /tmp/avail_media_sorted_output: No such file or directory

     

     

    Yes, I have 42 available volumes in catalog backup pool

  • Andy_Welburn's avatar
    Andy_Welburn
    Level 6
    14 years ago

    command, you could try the offerings from the following discussion:

    https://www-secure.symantec.com/connect/forums/availablemedia-command-not-working

    I presume this is a 64-bit installation?

    You say you have 42 available volumes in the CB pool - are they in the robot, active, not frozen nor suspended?

  • Jerry82's avatar
    Jerry82
    Level 2
    14 years ago

    I suppose they were frozen, I've tried to unfreeze them and now there are 2 volumes in catalog pool and 40 volumes in scratch.

    so I launched the catalog backup policy...it seems to have some problems in load operation:

    Error bptm(pid=22970) error requesting media, TpErrno = Robot operation failed     
    Warning bptm(pid=22970) media id 0008L2 load operation reported an error     
    current media 008L2 complete, requesting next resource Any

    I've been watching these messages for 3-4 times (with different Media ID), since it's trying to switch from one drive to another...

     

    The mistery continues...

  • Andy_Welburn's avatar
    Andy_Welburn
    Level 6
    14 years ago

    Looks like you may have physical issues with the media in question & in all likelihood they'll need checking & replacing.

  • Jerry82's avatar
    Jerry82
    Level 2
    14 years ago

    Before opening a ticket vs our tape library provider, should I check some other possible causes of issues about my device configuration?

  • Andy_Welburn's avatar
    Andy_Welburn
    Level 6
    14 years ago

    If so it's possible that just the media is suspect. Physically check the media for dislodged leaders or other obvious signs of "damage"

    If this is happening for all your media I would suspect are hardware issue wwith your library, or maybe as you suggest there could be a config issue:

    Steps to verify device configuration using robtest.
    http://www.symantec.com/business/support/index?page=content&id=TECH29201