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Shailesh_raj72's avatar
Shailesh_raj72
Level 4
10 years ago

catalog backup Email attachment

Dear All,

SMTP configured but catalog backup details attachment email is not generating.

 

 

 

7.6
Backup and Recovery
Linux
NetBackup
  • watsons's avatar
    watsons
    10 years ago

    If you can use mailx to send the DR mail as attachment, but it's not generated from catalog backup, it could be Netbackup not able to call the mailx. Not sure what your OS is, you can check in the OS mail logs. 

    In Linux, it's /var/log/mail.info

    Nov 21 13:26:26 masterserver1 postfix/smtp[28424]: 6088C24750: to=<your@email.com>, relay=your.mailserver.com[192.168.2.32]:25, delay=2.3, delays=0.04/0.01/1.6/0.7, dsn=2.0.0, status=sent (250 OK id=1XsjPb-0007OC-4h)

    The line above shows that smtp receives a request to email out. If you see this line after catalog backup is run, Netbackup is not the problem you'll have to check why didn't you receive the email (could be mail server issue), if you don't see this line then you probably want to log a case with Netbackup support.

     

6 Replies

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  • Marianne's avatar
    Marianne
    Level 6
    10 years ago

    Can you use mailx as root user to send test email from the master server to the email address entered in Catalog policy?

  • watsons's avatar
    watsons
    Level 6
    10 years ago

    In your catalog backup policy, did you have your email address configured, and have the "send an email attachment (recommended)" option checked?

     

  • Shailesh_raj72's avatar
    Shailesh_raj72
    Level 4
    10 years ago

    Hi Watsons,

    yes email address configured and also send an email attachment option checked.

  • watsons's avatar
    watsons
    Level 6
    10 years ago

    If you can use mailx to send the DR mail as attachment, but it's not generated from catalog backup, it could be Netbackup not able to call the mailx. Not sure what your OS is, you can check in the OS mail logs. 

    In Linux, it's /var/log/mail.info

    Nov 21 13:26:26 masterserver1 postfix/smtp[28424]: 6088C24750: to=<your@email.com>, relay=your.mailserver.com[192.168.2.32]:25, delay=2.3, delays=0.04/0.01/1.6/0.7, dsn=2.0.0, status=sent (250 OK id=1XsjPb-0007OC-4h)

    The line above shows that smtp receives a request to email out. If you see this line after catalog backup is run, Netbackup is not the problem you'll have to check why didn't you receive the email (could be mail server issue), if you don't see this line then you probably want to log a case with Netbackup support.

     

  • sclind's avatar
    sclind
    Level 6
    10 years ago

    What platform?  There is a known bug for this on HPUX.