client process aborted(50)

Hi,

Am having around 20 hung backup job's with 50 error code with the job status as "Waiting for retry". I know the problem occured due to Master or media server restarted while the backup jobs are in active state. Am not able to cancel those jobs.

I have did the below things to remove from it my admin console, but none worked out.

1) Tried to cancel the job.

2) Restarted the NB service and the server.

3) Tried to remove the pempersist file from master server. But it's not exist.

My master server version is 6.5.6.W2K server.

Below is the log from detailed description.

2/9/2011 2:36:30 PM - Error bpbrm(pid=4908) could not write EXIT STATUS to stderr
client process aborted(50)

Ram.

Andy_Welburn
14 years ago
"unknown" job that wouldn't cancel nor delete. Unfortunately can't find the T/N that I used at the moment, but this is an excerpt from another that may not directly relate, but has the same steps:

Ensure all jobs have finished and make a note of the job ids before proceeding!

1. Stop Netbackup services.
2. Browse to <installation path>\netbackup\db\jobs directory
3. Rename the file bpjobd.act.db file to bpjobd.act.db.old
4. Remove any files in the .\trylogs that match the jobid(s) that are stuck.
5. Remove any files in the .\ffilelogs that match the jobid(s) that are stuck.
6. Remove any files in the .\restart that match the jobid(s) that are stuck.
7. Start Netbackup services.

This was taken from the following T/N (which I didn't reference initially):
http://www.symantec.com/business/support/index?page=content&id=TECH136957

***EDIT***

Found the old T/N I originally referenced:
http://www.symantec.com/business/support/index?page=content&id=TECH43177

11 Replies

Andy_Welburn
Level 6
14 years ago
"unknown" job that wouldn't cancel nor delete. Unfortunately can't find the T/N that I used at the moment, but this is an excerpt from another that may not directly relate, but has the same steps:

Ensure all jobs have finished and make a note of the job ids before proceeding!

1. Stop Netbackup services.
2. Browse to <installation path>\netbackup\db\jobs directory
3. Rename the file bpjobd.act.db file to bpjobd.act.db.old
4. Remove any files in the .\trylogs that match the jobid(s) that are stuck.
5. Remove any files in the .\ffilelogs that match the jobid(s) that are stuck.
6. Remove any files in the .\restart that match the jobid(s) that are stuck.
7. Start Netbackup services.

This was taken from the following T/N (which I didn't reference initially):
http://www.symantec.com/business/support/index?page=content&id=TECH136957

***EDIT***

Found the old T/N I originally referenced:
http://www.symantec.com/business/support/index?page=content&id=TECH43177
Andy_Welburn
Level 6
14 years ago
Did you manage to get rid of your "hung" jobs?
SRP
Level 4
14 years ago
If I can join in, I found this link to be very helpful (one of many in my now overflowing 'FAVOURITES').....

http://www.symantec.com/connect/forums/how-clear-and-delete-waiting-retry-status-50-job
Andy_Welburn
Level 6
14 years ago
The more the merrier!

"I found this link to be very helpful" - Good find, don't remember that & it was only a year ago!

"one of many in my now overflowing 'FAVOURITES'" - the list doesn't get any smaller!
SRP
Level 4
14 years ago
Andy

If the site ever goes down, I think I've got most of it...!
Andy_Welburn
Level 6
14 years ago
Amit_Karia
Level 6
14 years ago
Just to add to that.. correct me if i am wrong..removing bpjobd.act.db , trylogs and ffilelogs means removing everything from activity monitor not just hung jobs with client process aborted..
Andy_Welburn
Level 6
14 years ago
Per one of the T/Ns I quoted & the fact that the above to be run when there are NO active jobs running nor queued.

"Because the bpjobd.act.db file contains active and queued jobs, deleting it will only remove the unwanted job, since no other jobs were running at the time that the NetBackup services/daemons were stopped. Completed jobs are stored in bpjobd.db file, so do not remove it."

As far as the ffilelogs & trylogs entries you only remove those relating to the job(s) you are wanting to remove.
Andy_Welburn
Level 6
14 years ago
just come across the following whilst looking for something else:

BUG REPORT: At NetBackup versions 6.5.5, 6.5.6, 7.0, 7.0.1 and 7.1, ghost jobs or numerous jobs with status 50's may be seen in the activity monitor that can't be deleted.
http://www.symantec.com/business/support/index?page=content&id=TECH146990
ram619
Level 5
14 years ago
Hi Andy,

Thank you for the solution.... We have removed all of the hung jobs..

Sorry for the delay.since we have engaged with other activites..

Once again thanks for all..