Carlos_V
13 years agoLevel 6
Code 37
Hello everyone!
NB displays status code 37 when I try to do backups on media server. Please help me with this issue.
Master Server Version 6.5.6
Media Server Version 6.5.6
Can you please post the job details in Activity Monitor for one of the failed jobs?
At this point we cannot determine if the problem is with the media server on a client that the media server is trying to backup. Job details will hopefully assist.
Logs needed to troubleshoot the connection process:
On media server: bpcd (this will confirm master -> media server connectivity) as well as bpbrm (to check outgoing connection request to client and if connect back from client is received).
On client: bpcd log
To check media server -> master server connectivy, any or all of the logs are needed on the master, depending where in the process flow connection is failing: bprd, bpdbm, admin
Status 48 simply means that hostname lookup is not working at OS level. 'ping <hostname>' will also fail. At this point, port connection is not yet attempted, just hostname lookup (gethostbyname). As from NBU 6.0, all connections between server and client is made via vnetd (13724). As from 7.0.1, pbx is tried first. This can be confirmed by doing the following test from server -> client: bptestbpcd -client <hostname> -verbose -debug.