Configure OST on DXi

just wanted to make sure from basic..

have you installed the OST plug in?

what is the OST version ,netbackup version and OS version?

are you able to ping the storage server nbu_quantum11, from Master  & media servers?

Yes plugin installed -  2.9.1

OS -Solaris 11.1

NBU 7.5_06

I cannot ping storage server nbu_quantum11

ping: getaddrinfo: temporary name resolution failure
ping: unknown host nbu_quantum11
 

nbu = my master/media server name

quantum11 = my DXi8500

Yes I used the Quantum OST guide to configure.

I tried both hostname and I.P. address, both error out with the same error

Plugin is 2.9.1

OS Sol 11.1

NBU 7.5-06

are you not able to ping with IP addess as well..?

 if yes, that is the one that you need to fix before trying to configure it, check with your Network and OS team and make sure correct routes are in place to have the communications.

You need to make sure that DNS name resolution works forward (from name to IP) and reverse (from IP to name) before trying to configure OST targets, it is a requirement. Also from the performance standpoint it's better to hardcode the host name and IP to hosts files to avoid external depenence on DNS that can be slow and this can affect backup performance going forward.

Make sure that you have installed the OST license key on the DXi first.
You then configure the Storage Servers and LSU's on the DXi before doing it in NetBackup (via the DXi GUI - Configuration - NAS & OST - Storage Servers)
So add the Storage Server on the DXi then configure its LSU's (Configuration - NAS & OST - Storage Servers - LSU)
Once that is done set the following service on the Media Sever to use an admin account and re-start them:
NetBackup Device Manager
NetBackup Client Service,
NetBackup Remote Manager and Monitor Service
Finally run the command so that it looks like this (note the name and IP address is needed with an underscore between them):
C:\Program Files\Veritas\NetBackup\bin\admincmd\nbdevconfig -creatests -storage_server nbulsu_192.168.1.100 -stype Quantum -media_server nbumedia -st 9
Finally add the credentials:
C:\Program Files\Veritas\Volmgr\bin\tpconfig -add -storage_server nbulsu_192.168.1.100 -stype Quantum -sts_user_id domain\user -password password
To verify the LSU has been detected use:
C:\Program Files\Veritas\NetBackup\bin\admincmd>nbdevconfig -previewdv -stype Quantum -storage_server nbulsu_192.168.1.100
Now you can go to the NetBAckup GUI to start configuring the disk pools etc.

For more detailed info serch for "DXi-Series Configuration and Best Practices Guide
For NetBackup from Symantec™"

HTH.

You said that you cannot ping the DXi hostname... How is hostname lookup taking place - hosts files or DNS?

Can you ping the IP address?
IP is actually all you need.
If you cannot ping the IP address, you need to have a look at network routing.

Only proceed when you can ping DXi IP address.

Extract from DXi OST Config Guide:

Note: 
The storage server argument passed to the nbdevconfig command should be in the form of <name_IP>, where the name is the name of storage server to be registered and IP is the IP address of the DXi. If the DXi is configured with multiple network interfaces (see the User’s Guide for your DXi system), the IP will be the network interface used for data.

But adding Storage server is way down the line in config steps. 

Steps are:

•Installing NBU license for Data Protection Optimization
•Installing the OST License Key
•Installing the OST Plug-in

Some DXi's come with OST license key pre-installed, but you need to check and confirm.

The OST plugin must be installed on the media server, followed by restart of NBU on the media server.
Verify that the plugin is registered with :
bpstsinfo -pi

You should now be ready to add Storage Server...

If I am not mistaken it needs to look a little more like:

nbdevconfig -creatests -storage_server [OST-Server]_IP.Of.System -stype Quantum -media_server [NBU-Server] -st 9

So just to clarify a few things.

I verified OST license on both the DXi and master/media server

I verified the sorage unit config on the DXi storage server name = 'nbustor'

I verified LSU on DXi = _PhysicalLSU  (default name)

I can ping, nslookup and reverse lookup fine from my master/media server to the DXI.

master name = NBU

DXi  name = quantum11 (172.22.xx.xx)

What I cannot ping is the storage server nbustor_172.22.xx.xx (should I be able to ping this)

[root@nbu:~ ]# nbdevconfig -creatests -storage_server nbustor_172.22.xx.xx -stype Quantum -media_server nbu -st 9
RDSM has encountered an issue with STS where the server was not found: getStorageServerInfo
Failed to create storage server nbustor_172.22.xx.xx, invalid command parameter

I also did this using hostname and get the same failure (nbustor_quantum11)