Device Configution Wizard detects drives in Unusable state

Question

I am trying to configure drives in Netbackup 6.5.4 in SLES 11 and the drives drives are detected as unusable. I have applied the latest device mappings. but that didn't help. The drives are detected on the OS. However, I have noticed that the output of scan -tape has the Device Name "-", but the /dev/nst* and /dev/st* have been created. I have pasted the out of a few commands below. Please assist.&nbsp;

Currently defined robotics are:
	&nbsp; TLD(0)&nbsp;&nbsp;&nbsp;&nbsp; robotic path = /dev/sg0

EMM Server = sivls008

sivls008:/usr/openv/volmgr/bin # ./tpautoconf -t
	TPAC60 IBM&nbsp;&nbsp;&nbsp;&nbsp; ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; 73P5 VD1FCX0946BVA00710 -1 -1 -1 -1 - - -
	TPAC60 IBM&nbsp;&nbsp;&nbsp;&nbsp; ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; 73P5 VD20CX0946BVA00710 -1 -1 -1 -1 - - -
	TPAC60 IBM&nbsp;&nbsp;&nbsp;&nbsp; ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; 73P5 VD1ECX0946BVA00710 -1 -1 -1 -1 - - -
	TPAC60 IBM&nbsp;&nbsp;&nbsp;&nbsp; ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; 73P5 VD1DCX0946BVA00710 -1 -1 -1 -1 - - -
	sivls008:/usr/openv/volmgr/bin # ./scan -changer
	************************************************************
	*********************** SDT_CHANGER ************************
	************************************************************
	------------------------------------------------------------
	Device Name&nbsp; : "/dev/sg0"
	Passthru Name: "/dev/sg0"
	Volume Header: ""
	Port: -1; Bus: -1; Target: -1; LUN: -1
	Inquiry&nbsp;&nbsp;&nbsp; : "ADIC&nbsp;&nbsp;&nbsp; Scalar i500&nbsp;&nbsp;&nbsp;&nbsp; 100A"
	Vendor ID&nbsp; : "ADIC&nbsp;&nbsp;&nbsp; "
	Product ID : "Scalar i500&nbsp;&nbsp;&nbsp;&nbsp; "
	Product Rev: "100A"
	Serial Number: "VL04CX0946BVA00710"
	WWN&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : ""
	WWN Id Type&nbsp; : 0
	Device Identifier: "ADIC&nbsp;&nbsp;&nbsp; Scalar i500&nbsp;&nbsp;&nbsp;&nbsp; VL04CX0946BVA00710"
	Device Type&nbsp;&nbsp;&nbsp; : SDT_CHANGER
	NetBackup Robot Type: 8
	Removable&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Yes
	Device Supports: SCSI-3
	Number of Drives : 4
	Number of Slots&nbsp; : 100
	Number of Media Access Ports: 100
	Drive 1 Serial Number&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : "VD1DCX0946BVA00710"
	Drive 2 Serial Number&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : "VD1ECX0946BVA00710"
	Drive 3 Serial Number&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : "VD1FCX0946BVA00710"
	Drive 4 Serial Number&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : "VD20CX0946BVA00710"
	Flags : 0x0
	Reason: 0x0
	sivls008:/usr/openv/volmgr/bin # ./scan -tape
	************************************************************
	*********************** SDT_TAPE&nbsp;&nbsp;&nbsp; ************************
	************************************************************
	------------------------------------------------------------
	Device Name&nbsp; : "-"
	Passthru Name: "/dev/sg3"
	Volume Header: ""
	Port: -1; Bus: -1; Target: -1; LUN: -1
	Inquiry&nbsp;&nbsp;&nbsp; : "IBM&nbsp;&nbsp;&nbsp;&nbsp; ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; 73P5"
	Vendor ID&nbsp; : "IBM&nbsp;&nbsp;&nbsp;&nbsp; "
	Product ID : "ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; "
	Product Rev: "73P5"
	Serial Number: "VD1FCX0946BVA00710"
	WWN&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : ""
	WWN Id Type&nbsp; : 0
	Device Identifier: "IBM&nbsp;&nbsp;&nbsp;&nbsp; ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; VD1FCX0946BVA00710"
	Device Type&nbsp;&nbsp;&nbsp; : SDT_TAPE
	NetBackup Drive Type: 16
	Removable&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Yes
	Device Supports: SCSI-3
	Flags : 0x0
	Reason: 0x10000
	------------------------------------------------------------
	Device Name&nbsp; : "-"
	Passthru Name: "/dev/sg4"
	Volume Header: ""
	Port: -1; Bus: -1; Target: -1; LUN: -1
	Inquiry&nbsp;&nbsp;&nbsp; : "IBM&nbsp;&nbsp;&nbsp;&nbsp; ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; 73P5"
	Vendor ID&nbsp; : "IBM&nbsp;&nbsp;&nbsp;&nbsp; "
	Product ID : "ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; "
	Product Rev: "73P5"
	Serial Number: "VD20CX0946BVA00710"
	WWN&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : ""
	WWN Id Type&nbsp; : 0
	Device Identifier: "IBM&nbsp;&nbsp;&nbsp;&nbsp; ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; VD20CX0946BVA00710"
	Device Type&nbsp;&nbsp;&nbsp; : SDT_TAPE
	NetBackup Drive Type: 16
	Removable&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Yes
	Device Supports: SCSI-3
	Flags : 0x0
	Reason: 0x10000
	------------------------------------------------------------
	Device Name&nbsp; : "-"
	Passthru Name: "/dev/sg2"
	Volume Header: ""
	Port: -1; Bus: -1; Target: -1; LUN: -1
	Inquiry&nbsp;&nbsp;&nbsp; : "IBM&nbsp;&nbsp;&nbsp;&nbsp; ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; 73P5"
	Vendor ID&nbsp; : "IBM&nbsp;&nbsp;&nbsp;&nbsp; "
	Product ID : "ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; "
	Product Rev: "73P5"
	Serial Number: "VD1ECX0946BVA00710"
	WWN&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : ""
	WWN Id Type&nbsp; : 0
	Device Identifier: "IBM&nbsp;&nbsp;&nbsp;&nbsp; ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; VD1ECX0946BVA00710"
	Device Type&nbsp;&nbsp;&nbsp; : SDT_TAPE
	NetBackup Drive Type: 16
	Removable&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Yes
	Device Supports: SCSI-3
	Flags : 0x0
	Reason: 0x10000
	------------------------------------------------------------
	Device Name&nbsp; : "-"
	Passthru Name: "/dev/sg1"
	Volume Header: ""
	Port: -1; Bus: -1; Target: -1; LUN: -1
	Inquiry&nbsp;&nbsp;&nbsp; : "IBM&nbsp;&nbsp;&nbsp;&nbsp; ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; 73P5"
	Vendor ID&nbsp; : "IBM&nbsp;&nbsp;&nbsp;&nbsp; "
	Product ID : "ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; "
	Product Rev: "73P5"
	Serial Number: "VD1DCX0946BVA00710"
	WWN&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : ""
	WWN Id Type&nbsp; : 0
	Device Identifier: "IBM&nbsp;&nbsp;&nbsp;&nbsp; ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; VD1DCX0946BVA00710"
	Device Type&nbsp;&nbsp;&nbsp; : SDT_TAPE
	NetBackup Drive Type: 16
	Removable&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Yes
	Device Supports: SCSI-3
	Flags : 0x0
	Reason: 0x10000
	sivls008:/usr/openv/volmgr/bin # ./scan -tape
	************************************************************
	*********************** SDT_TAPE&nbsp;&nbsp;&nbsp; ************************
	************************************************************
	------------------------------------------------------------
	Device Name&nbsp; : "-"
	Passthru Name: "/dev/sg3"
	Volume Header: ""
	Port: -1; Bus: -1; Target: -1; LUN: -1
	Inquiry&nbsp;&nbsp;&nbsp; : "IBM&nbsp;&nbsp;&nbsp;&nbsp; ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; 73P5"
	Vendor ID&nbsp; : "IBM&nbsp;&nbsp;&nbsp;&nbsp; "
	Product ID : "ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; "
	Product Rev: "73P5"
	Serial Number: "VD1FCX0946BVA00710"
	WWN&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : ""
	WWN Id Type&nbsp; : 0
	Device Identifier: "IBM&nbsp;&nbsp;&nbsp;&nbsp; ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; VD1FCX0946BVA00710"
	Device Type&nbsp;&nbsp;&nbsp; : SDT_TAPE
	NetBackup Drive Type: 16
	Removable&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Yes
	Device Supports: SCSI-3
	Flags : 0x0
	Reason: 0x10000
	------------------------------------------------------------
	Device Name&nbsp; : "-"
	Passthru Name: "/dev/sg4"
	Volume Header: ""
	Port: -1; Bus: -1; Target: -1; LUN: -1
	Inquiry&nbsp;&nbsp;&nbsp; : "IBM&nbsp;&nbsp;&nbsp;&nbsp; ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; 73P5"
	Vendor ID&nbsp; : "IBM&nbsp;&nbsp;&nbsp;&nbsp; "
	Product ID : "ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; "
	Product Rev: "73P5"
	Serial Number: "VD20CX0946BVA00710"
	WWN&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : ""
	WWN Id Type&nbsp; : 0
	Device Identifier: "IBM&nbsp;&nbsp;&nbsp;&nbsp; ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; VD20CX0946BVA00710"
	Device Type&nbsp;&nbsp;&nbsp; : SDT_TAPE
	NetBackup Drive Type: 16
	Removable&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Yes
	Device Supports: SCSI-3
	Flags : 0x0
	Reason: 0x10000
	------------------------------------------------------------
	Device Name&nbsp; : "-"
	Passthru Name: "/dev/sg2"
	Volume Header: ""
	Port: -1; Bus: -1; Target: -1; LUN: -1
	Inquiry&nbsp;&nbsp;&nbsp; : "IBM&nbsp;&nbsp;&nbsp;&nbsp; ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; 73P5"
	Vendor ID&nbsp; : "IBM&nbsp;&nbsp;&nbsp;&nbsp; "
	Product ID : "ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; "
	Product Rev: "73P5"
	Serial Number: "VD1ECX0946BVA00710"
	WWN&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : ""
	WWN Id Type&nbsp; : 0
	Device Identifier: "IBM&nbsp;&nbsp;&nbsp;&nbsp; ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; VD1ECX0946BVA00710"
	Device Type&nbsp;&nbsp;&nbsp; : SDT_TAPE
	NetBackup Drive Type: 16
	Removable&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Yes
	Device Supports: SCSI-3
	Flags : 0x0
	Reason: 0x10000
	------------------------------------------------------------
	Device Name&nbsp; : "-"
	Passthru Name: "/dev/sg1"
	Volume Header: ""
	Port: -1; Bus: -1; Target: -1; LUN: -1
	Inquiry&nbsp;&nbsp;&nbsp; : "IBM&nbsp;&nbsp;&nbsp;&nbsp; ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; 73P5"
	Vendor ID&nbsp; : "IBM&nbsp;&nbsp;&nbsp;&nbsp; "
	Product ID : "ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; "
	Product Rev: "73P5"
	Serial Number: "VD1DCX0946BVA00710"
	WWN&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : ""
	WWN Id Type&nbsp; : 0
	Device Identifier: "IBM&nbsp;&nbsp;&nbsp;&nbsp; ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp; VD1DCX0946BVA00710"
	Device Type&nbsp;&nbsp;&nbsp; : SDT_TAPE
	NetBackup Drive Type: 16
	Removable&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Yes
	Device Supports: SCSI-3
	Flags : 0x0
	Reason: 0x10000
	sivls008:/usr/openv/volmgr/bin #
	sivls008:/usr/openv/volmgr/bin # lsscsi -g
	[0:0:0:0]&nbsp;&nbsp;&nbsp; mediumx ADIC&nbsp;&nbsp;&nbsp;&nbsp; Scalar i500&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 100A&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; /dev/sg0
	[0:0:0:1]&nbsp;&nbsp;&nbsp; tape&nbsp;&nbsp;&nbsp; IBM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 73P5&nbsp; /dev/st0&nbsp; /dev/sg1
	[0:0:0:2]&nbsp;&nbsp;&nbsp; tape&nbsp;&nbsp;&nbsp; IBM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 73P5&nbsp; /dev/st1&nbsp; /dev/sg2
	[0:0:0:3]&nbsp;&nbsp;&nbsp; tape&nbsp;&nbsp;&nbsp; IBM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 73P5&nbsp; /dev/st2&nbsp; /dev/sg3
	[0:0:0:4]&nbsp;&nbsp;&nbsp; tape&nbsp;&nbsp;&nbsp; IBM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ULTRIUM-TD3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 73P5&nbsp; /dev/st3&nbsp; /dev/sg4
	[2:0:0:0]&nbsp;&nbsp;&nbsp; cd/dvd&nbsp; hp&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DVD-ROM DDU820S&nbsp; MH80&nbsp; /dev/sr0&nbsp; /dev/sg5
	sivls008:/usr/openv/volmgr/bin # ./tpconfig -d
	Id&nbsp; DriveName&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Type&nbsp;&nbsp; Residence
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive Path&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Status
	****************************************************************************

denzo · Accepted Answer

Finally resolved the issue. Was running NBU_6.5.4 and the minimum supported version on SLES 11 ( x86-64 ) is 6.5.5. Upgraded to NBU_6.5.6 and the problem was solved.

marianne · Answer

Follow the instructions in this TechNote to download and install the latest Device Mappings:
http://seer.entsupport.symantec.com/docs/351807.htm

denzo · Answer

As mentioned in my article, I have already installed the latest Device Mappings, but that didn't solve my problem. Thanks

vjtaylor · Answer

Hey Denzo,&nbsp; Is there a possiblity that you have a vendor driver installed, which could be conflicting with Symantec's passthru driver?

marianne · Answer

Apologies Denzo, you might have noticed that your original post was a bit 'messed up', almost unreadable (it's fixed now).

Have you verified that the device mappings were successfully loaded?

tpext -get_dev_mappings_ver

denzo · Answer

I have verified that the device mappings were successfully loaded, but I still have the same problem. Please see results below:
	
	sivls008:/usr/openv/volmgr/bin # ./tpext -get_dev_mappings_ver
	device mappings version in the EMM database is 1.89
	device mappings version from the local file is 1.89
	Local device mappings file is up-to-date
	
	I am really puzzled now as to what needs to be done.
	
	&nbsp;

Forum Discussion

Device Configution Wizard detects drives in Unusable state

10 Replies

Related Content

Cannot detect remote tape library

Netbackup master detected IBM TS3100 drives as unusable

Granular Ransomware Detection in NBU 10.4

NBU Drives are unusable

Medium changer not getting detected.

Recent Discussions

command: bperror

MS-SharePoint policy restore error (2804) .

How to restore a backup

How to configure RBAC

10 years old netbackup appliance database service down, ssl certification out date