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Dollypee's avatar
Dollypee
Moderator
12 years ago

Down drive

Netbackup version: 7.x

OS: win server 2003

Two drives went down in my environment and all effort to up the drives flag an error "unable to up selected drive: , unknow drive name (297)

Please see attachment. I need help.

 

  • My recommendation: delete the drives/robots from the NBU setup.  Then, especially if you have made any changes to LUN mapping or FC Host changes, be sure to power cycle the i500's I/O blade(s), then let Windows rediscover the devices at the OS level.  Once you see all the devices again in Windows, let NetBackup rediscover them.

    I've been having a similar issue and it required the Quantum's I/O blades to be power-cycled before all the changes were visible to the media server's OS.