Dollypee
12 years agoModerator
Down drive
Netbackup version: 7.x
OS: win server 2003
Two drives went down in my environment and all effort to up the drives flag an error "unable to up selected drive: , unknow drive name (297)
Please see attachment. I need help.
My recommendation: delete the drives/robots from the NBU setup. Then, especially if you have made any changes to LUN mapping or FC Host changes, be sure to power cycle the i500's I/O blade(s), then let Windows rediscover the devices at the OS level. Once you see all the devices again in Windows, let NetBackup rediscover them.
I've been having a similar issue and it required the Quantum's I/O blades to be power-cycled before all the changes were visible to the media server's OS.