Hi All, We have a drive replaced and was trying to replace the drive but i wam getting the error below , Can anybody help me to fix it please. zsswmasb1:~ # cd /usr/openv/volmgr/bin/ zsswmasb1:/usr/openv/volmgr/bin # zsswmasb1:/usr/openv/volmgr/bin # ./tpautoconf -report_disc ======================= Missing Device (Drive) ======================= Drive Name = Drive002 Drive Path = nrst0a Inquiry = "IBM ULT3580-TD4 B710" Serial Number = 0007850518 TLD(0) definition Drive = 15 Hosts configured for this device: Host = zsswmasb ======================= Missing Device (Drive) ======================= Drive Name = Drive003 Drive Path = nrst0a Inquiry = "IBM ULT3580-TD4 7BG2" Serial Number = 0007852091 TLD(1) definition Drive = 15 Hosts configured for this device: Host = zsswmasb zsswmasb1:/usr/openv/volmgr/bin # ./tpautoconf -replace_drive Drive002 -path /de v/nrst0a Operation failed, could not find device with path /dev/nrst0a zsswmasb1:/usr/openv/volmgr/bin # ./tpautoconf -replace_drive Drive002 -path /de v/rmt/nrst0a Operation failed, could not find device with path /dev/rmt/nrst0a zsswmasb1:/usr/openv/volmgr/bin # zsswmasb1:/usr/openv/volmgr/bin # zsswmasb1:/usr/openv/volmgr/bin # ./tpautoconf -replace_drive Drive002 -path /de v Operation failed, could not find device with path /dev zsswmasb1:/usr/openv/volmgr/bin # ./tpautoconf -replace_drive Drive002 -path nrst0a Operation failed, could not find device with path nrst0a zsswmasb1:/usr/openv/volmgr/bin # Thanks, Nayab

nrst0a is visible on both filer. Just reconfigure drives using Device Configuration Wizard.

Can you run scan command see the output for the new device path? You can locate it inside the /usr/openv/volmgr/bin/ folder.

Check these technotes: https://www-secure.symantec.com/connect/forums/tape-drive-replacement https://www-secure.symantec.com/connect/forums/tape-drive-replacement

Check this technote for Netbackup device mapping file. some time this could be the reason the specified problem. http://www.symantec.com/business/support/index?page=content&id=TECH55064

Both the robot tld0 and tld1 showing the drives missing. Make sure you are looking at the right robot,once the drives are replaced first palce is to check on the OS. If the new drive is not showing on OS then no point troubleshooting on NetBackup. To configure once it shows on OS. http://www.symantec.com/docs/TECH34296 or simply run below commands. Delete old drive tpconfig -delete -drive<drive index> To get the drive index tpconfig -d tpautoconf -a to automatically add new drive

Something very wrong with your current device config. How is it possible that OS device name nrst0a was Drive002 - drive 15 in robot 0 and also Drive003 - drive 15 in robot 1? As per above advice, first step is to verify that OS can see devices with scan command. Please post output of scan.

Drive replacement failing

15 Replies

Veerendra
Level 3
10 years ago
Can you run scan command see the output for the new device path? You can locate it inside the /usr/openv/volmgr/bin/ folder.
Veerendra
Level 3
10 years ago
Check these technotes:

https://www-secure.symantec.com/connect/forums/tape-drive-replacement

https://www-secure.symantec.com/connect/forums/tape-drive-replacement
Veerendra
Level 3
10 years ago
Check this technote for Netbackup device mapping file. some time this could be the reason the specified problem.

http://www.symantec.com/business/support/index?page=content&id=TECH55064
sksujeet
Level 6
10 years ago
Both the robot tld0 and tld1 showing the drives missing. Make sure you are looking at the right robot,once the drives are replaced first palce is to check on the OS.

If the new drive is not showing on OS then no point troubleshooting on NetBackup.

To configure once it shows on OS.

http://www.symantec.com/docs/TECH34296

or simply run below commands.

Delete old drive tpconfig -delete -drive<drive index>
To get the drive index tpconfig -d
tpautoconf -a to automatically add new drive
Marianne
Level 6
10 years ago
Something very wrong with your current device config.

How is it possible that OS device name nrst0a was Drive002 - drive 15 in robot 0 and also Drive003 - drive 15 in robot 1?

As per above advice, first step is to verify that OS can see devices with scan command.

Please post output of scan.
mph999
Level 6
10 years ago
If drives have been moved around I think that would explain how the same path is seen missing twice. If the drive has only been swapped, I doubt th device mapping files are the problem. They often get unfairly blamed for some reason. In 7 years of doing a lot of drive cases, I think I've only ever needed to upgrade them once - still, I guess it does no harm to be sure they are up-to-date. The clue is that you see missing devices in the output above, but no 'New devices' on any path which is why the command didn;t work. From what I see above, and Mariannes comments as well - simply it looks like the OS can't see the drive.
Yasuhisa_Ishika
Level 6
10 years ago
Drive replacement procedure using tpautoconf is applicable only to tape devices that is directly atteched to media server. This drive seems attached to NetApp or IBM N series storage, isn't it?

Most easiest way to replacing drive is to remove it once and reconfigure it again thru wizard.
mph999
Level 6
10 years ago
Ahh - yes ... nrst0a is a NetApp tape drive file, good spot, for some odd reason I was thinking IBM ...

Indeed in that case, re-run wizard to reconfigure drive.
Nayabsk
Level 6
10 years ago
Maria,

Scan Output needed from Master server or Media Server ??????/
Nayabsk
Level 6
10 years ago
Maria,

Here is the Scan Output from Master Server , I see the serial numbers were also missing from few drives.

zsswmasb1:~ # scan
************************************************************
*********************** SDT_TAPE ************************
*********************** SDT_CHANGER ************************
*********************** SDT_OPTICAL ************************
************************************************************
------------------------------------------------------------
Device Name : "/dev/sg2"
Passthru Name: "/dev/sg2"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM 03584L32 7270"
Vendor ID : "IBM "
Product ID : "03584L32 "
Product Rev: "7270"
Serial Number: "0000000220610401"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM 03584L32 0000000220610401"
Device Type : SDT_CHANGER
NetBackup Robot Type: 8
Removable : Yes
Device Supports: SCSI-3
Number of Drives : 15
Number of Slots : 695
Number of Media Access Ports: 16
Drive 1 Serial Number : "1092K21F"
Drive 2 Serial Number : "0007854339"
Drive 3 Serial Number : "0007868627"
Drive 4 Serial Number : "0007854570"
Drive 5 Serial Number : "1097724Z"
Drive 6 Serial Number : "0007872462"
Drive 7 Serial Number : ""
Drive 8 Serial Number : ""
Drive 9 Serial Number : ""
Drive 10 Serial Number : ""
Drive 11 Serial Number : ""
Drive 12 Serial Number : ""
Drive 13 Serial Number : "1008223M"
Drive 14 Serial Number : "1310230601"
Drive 15 Serial Number : "0007850518"
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/nst0"
Passthru Name: "/dev/sg1"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULT3580-TD4 B710"
Vendor ID : "IBM "
Product ID : "ULT3580-TD4 "
Product Rev: "B710"
Serial Number: "1092K21F"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULT3580-TD4 1092K21F "
Device Type : SDT_TAPE
NetBackup Drive Type: 3
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/sg10"
Passthru Name: "/dev/sg10"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM 03584L32 7270"
Vendor ID : "IBM "
Product ID : "03584L32 "
Product Rev: "7270"
Serial Number: "0000000220610401"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM 03584L32 0000000220610401"
Device Type : SDT_CHANGER
NetBackup Robot Type: 8
Removable : Yes
Device Supports: SCSI-3
Number of Drives : 15
Number of Slots : 695
Number of Media Access Ports: 16
Drive 1 Serial Number : "1092K21F"
Drive 2 Serial Number : "0007854339"
Drive 3 Serial Number : "0007868627"
Drive 4 Serial Number : "0007854570"
Drive 5 Serial Number : "1097724Z"
Drive 6 Serial Number : "0007872462"
Drive 7 Serial Number : ""
Drive 8 Serial Number : ""
Drive 9 Serial Number : ""
Drive 10 Serial Number : ""
Drive 11 Serial Number : ""
Drive 12 Serial Number : ""
Drive 13 Serial Number : "1008223M"
Drive 14 Serial Number : "1310230601"
Drive 15 Serial Number : "0007850518"
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/nst8"
Passthru Name: "/dev/sg11"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULT3580-TD4 7BG2"
Vendor ID : "IBM "
Product ID : "ULT3580-TD4 "
Product Rev: "7BG2"
Serial Number: "0007851931"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULT3580-TD4 0007851931"
Device Type : SDT_TAPE
NetBackup Drive Type: 3
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/nst9"
Passthru Name: "/dev/sg12"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULT3580-TD4 7BG2"
Vendor ID : "IBM "
Product ID : "ULT3580-TD4 "
Product Rev: "7BG2"
Serial Number: "0007851619"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULT3580-TD4 0007851619"
Device Type : SDT_TAPE
NetBackup Drive Type: 3
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/sg13"
Passthru Name: "/dev/sg13"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM 03584L32 7270"
Vendor ID : "IBM "
Product ID : "03584L32 "
Product Rev: "7270"
Serial Number: "0000000221020401"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM 03584L32 0000000221020401"
Device Type : SDT_CHANGER
NetBackup Robot Type: 8
Removable : Yes
Device Supports: SCSI-3
Number of Drives : 15
Number of Slots : 695
Number of Media Access Ports: 16
Drive 1 Serial Number : "0007851619"
Drive 2 Serial Number : "0007851931"
Drive 3 Serial Number : "0007852086"
Drive 4 Serial Number : "0007854667"
Drive 5 Serial Number : "0007872572"
Drive 6 Serial Number : "0007898555"
Drive 7 Serial Number : ""
Drive 8 Serial Number : ""
Drive 9 Serial Number : ""
Drive 10 Serial Number : ""
Drive 11 Serial Number : ""
Drive 12 Serial Number : ""
Drive 13 Serial Number : "1310085324"
Drive 14 Serial Number : "0007852139"
Drive 15 Serial Number : "0007852091"
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/nst10"
Passthru Name: "/dev/sg14"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULT3580-TD4 7BG2"
Vendor ID : "IBM "
Product ID : "ULT3580-TD4 "
Product Rev: "7BG2"
Serial Number: "0007852086"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULT3580-TD4 0007852086"
Device Type : SDT_TAPE
NetBackup Drive Type: 3
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/nst11"
Passthru Name: "/dev/sg15"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULT3580-TD4 7BG2"
Vendor ID : "IBM "
Product ID : "ULT3580-TD4 "
Product Rev: "7BG2"
Serial Number: "0007854667"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULT3580-TD4 0007854667"
Device Type : SDT_TAPE
NetBackup Drive Type: 3
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/nst1"
Passthru Name: "/dev/sg3"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULT3580-TD4 B710"
Vendor ID : "IBM "
Product ID : "ULT3580-TD4 "
Product Rev: "B710"
Serial Number: "0007872462"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULT3580-TD4 0007872462"
Device Type : SDT_TAPE
NetBackup Drive Type: 3
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/nst2"
Passthru Name: "/dev/sg4"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULT3580-TD4 C7QH"
Vendor ID : "IBM "
Product ID : "ULT3580-TD4 "
Product Rev: "C7QH"
Serial Number: "1097724Z"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULT3580-TD4 1097724Z "
Device Type : SDT_TAPE
NetBackup Drive Type: 3
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/nst3"
Passthru Name: "/dev/sg5"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULT3580-TD4 C7QH"
Vendor ID : "IBM "
Product ID : "ULT3580-TD4 "
Product Rev: "C7QH"
Serial Number: "0007868627"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULT3580-TD4 0007868627"
Device Type : SDT_TAPE
NetBackup Drive Type: 3
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/nst4"
Passthru Name: "/dev/sg6"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULT3580-TD4 C7QH"
Vendor ID : "IBM "
Product ID : "ULT3580-TD4 "
Product Rev: "C7QH"
Serial Number: "1008223M"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULT3580-TD4 1008223M "
Device Type : SDT_TAPE
NetBackup Drive Type: 3
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/nst5"
Passthru Name: "/dev/sg7"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULT3580-TD4 B710"
Vendor ID : "IBM "
Product ID : "ULT3580-TD4 "
Product Rev: "B710"
Serial Number: "0007854570"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULT3580-TD4 0007854570"
Device Type : SDT_TAPE
NetBackup Drive Type: 3
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/nst6"
Passthru Name: "/dev/sg8"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULT3580-TD4 B710"
Vendor ID : "IBM "
Product ID : "ULT3580-TD4 "
Product Rev: "B710"
Serial Number: "1310230601"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULT3580-TD4 1310230601"
Device Type : SDT_TAPE
NetBackup Drive Type: 3
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/nst7"
Passthru Name: "/dev/sg9"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULT3580-TD4 B710"
Vendor ID : "IBM "
Product ID : "ULT3580-TD4 "
Product Rev: "B710"
Serial Number: "0007854339"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULT3580-TD4 0007854339"
Device Type : SDT_TAPE
NetBackup Drive Type: 3
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/nst12"
Passthru Name: "/dev/sg16"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULT3580-TD4 7BG2"
Vendor ID : "IBM "
Product ID : "ULT3580-TD4 "
Product Rev: "7BG2"
Serial Number: "0007872572"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULT3580-TD4 0007872572"
Device Type : SDT_TAPE
NetBackup Drive Type: 3
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0