Duplicated images are missing

Hello Ajith,

I've seen this issue happen a few times. Could you tell me how old the image is, and what retention you're using for the duplication job?

The retention you set there is based on when the image is backed up, not when you're launching the duplicate job. So let's say you have an image that's a week old, and you duplicate it to disk with a retention of "1 day" because, well, you only need it for one day for a specific restore. 

However, the retention will be 1 day after the backup, so we'll immediately expire the image. Try setting the image retention to "infinity" or something that would make the image last, and expire the image via the GUI > Catalog > Find it > Right Click > Expire.

Thanks!