Forum Discussion

Lotfi_BOUCHERIT's avatar
Lotfi_BOUCHERIT
Level 5
11 years ago

Error 830 "All compatible drive paths are down, but media is available" but in the console everything is green

Hello,

Last weekend, the backups failed with the status 830 and the error, All compatible drive paths are down, but media is available

While, in the NBU console, everything was green

Here is a log of the job:

08/09/2013 00:20:00 - requesting resource srvXXX-nbu-1-hcart-robot-tld-0
08/09/2013 00:20:00 - requesting resource srvXXX-nbu-1.NBU_CLIENT.MAXJOBS.srvXXX-ctx1.XXX.intranet
08/09/2013 00:20:00 - requesting resource srvXXX-nbu-1.NBU_POLICY.MAXJOBS.CTX1
08/09/2013 00:20:00 - Error nbjm(pid=588) NBU status: 830, EMM status: All compatible drive paths are down, but media is available
drive(s) unavailable or down(830)

How can i diagnose this issue please? and is there anything to do to prevent this from happening again?

Regards!

7.1.x and Earlier
Backing Up
Backup and Recovery
Error messages
NetBackup
Troubleshooting
Windows Server (2003-2008)
  • revarooo's avatar
    revarooo
    11 years ago

    Lotfi,

     

    Seems like it was a "blip" - I would ignore it unless it happens again.

9 Replies

Sort By
Replies have been turned off for this discussion
  • Marianne's avatar
    Marianne
    Level 6
    11 years ago

    I have learned to trust cmd more than I trust the GUI.

    Please provide output of the following commands on the master server:

    <install-path>\veritas\volmgr\bin\vmoprcmd

    <install-path>\veritas\netbackup\bin\admincmd\nbrbutil -dump

  • Marianne's avatar
    Marianne
    Level 6
    11 years ago

    Everything seems fine at the moment. 
    Are your backups working now?

    Check output of these 2 commands next time the error is seen.

    Also enable logging on this server for further troubleshooting:

    Add VERBOSE entry to <install-path>\veritas\volmgr\vm.conf followed by restart of NBU Device Management service.
    Create bptm log folder under <install-path>\veritas\netbackup\logs

  • revarooo's avatar
    revarooo
    Level 6
    11 years ago

    As Mariane mentioned, are backups now ok? Is this a 1 time occurrence or has it happened on many occasions? Perhaps look in your system logs to see if anything was reported about the drive paths at the time?

  • Lotfi_BOUCHERIT's avatar
    Lotfi_BOUCHERIT
    Level 5
    11 years ago

    The backups are running normally now, and it is the first time

    And the only thing reported in the system event log that time, was the file attached to this message

  • revarooo's avatar
    revarooo
    Level 6
    11 years ago

    Lotfi,

     

    Seems like it was a "blip" - I would ignore it unless it happens again.

  • Marianne's avatar
    Marianne
    Level 6
    11 years ago

    Please enable logging as per my post above. This way you will be able to find the reason for errors and/or DOWN'ed drives next time it happens.

  • ibrahimbaba's avatar
    ibrahimbaba
    Level 4
    11 years ago

    i also have the same issue but it is consistent and as such almost none of my jobs can complete successfully 

     
                               HOST STATUS
    Host Name                                  Version   Host Status
    =========================================  =======   ===========
    td002                                      700000    ACTIVE
     
                                    PENDING REQUESTS
     
     
                                        <NONE>
     
                                      DRIVE STATUS
     
    Drive Name               Label   Ready  RecMID  ExtMID  Wr.Enbl.  Type
        Host                       DrivePath                            Status
    =============================================================================
    HP.ULTRIUM4-SCSI.000     No      No                     No        hcart
        td002                      {2,0,2,0}                            TLD
        td002                      {1,0,2,0}                            RESTART
     
    C:\Program Files\Veritas\NetBackup\bin\admincmd>nbrbutil.exe -dump
     
    Allocation Requests
    (AllocationRequestSeq )
     
     
    Allocations
    (AllocationSeq )
     
    MDS allocations in EMM: