Forum Discussion

Dollypee's avatar
Dollypee
Moderator
5 years ago

Exclude Drives failing with 25 and 71

Client OS - Microsoft Windows Server 2008 R2 Enterprise Master server OS : Red Hat Enterprise Linux Server" NBU version : 8.1.2 Backup selection : ALL_LOCAL_DRIVES Hello Team - Any idea why e...
8.1.2
Linux
  • Dollypee's avatar
    Dollypee
    5 years ago

    Hello All,

    Very sorry for getting back late...Thank you so much for the contributions. Turns out even though these drives were disconnected from the servers, they are still mapped to the server which could be seen from "Disk management" under server manager. I went ahead to to remove both drives  from exclusion list, restarted nbu services and that solved the issue .Thanks again all for your contributions.

EthanH's avatar
EthanH
Level 4

Can you post the Detailed Status from the failing jobs, as well as the Exclusion List for the failing client? Is the failure occurring on an UNC path or CIFS share? If so, look at this: https://www.veritas.com/content/support/en_US/article.100046446

Lots of possible options, such as removable media being added/removed, new drive being mapped, etc.

Was this client recently patched? If everything was working before and suddenly began failing, that could be the culprit. 

Dollypee's avatar
Dollypee
Moderator
5 years ago

EthanH - I think I pretty much have an idea what's going on. But meantime, We can eliminate error 71. But am still curious reason for exit status 25. detailed status below. 

To answer your question :

Exclude drive = M:\ ( This drive is shared by 2 systems in cluster. This is a mapped drive from vmax)

Client regularly get patched which hasn't cause any issue before

===================================================================

Jun 10, 2020 1:40:27 AM - Info bpbrm (pid=219119) mickey is the host to backup data from
Jun 10, 2020 1:40:27 AM - Info bpbrm (pid=219119) reading file list for client
Jun 10, 2020 1:40:28 AM - Info bpbrm (pid=219119) accelerator enabled
Jun 10, 2020 1:40:32 AM - Info bpbrm (pid=219119) starting bpbkar on client
Jun 10, 2020 1:40:34 AM - Info bpbkar (pid=6576) Backup started
Jun 10, 2020 1:40:34 AM - Info bpbrm (pid=219119) bptm pid: 219247
Jun 10, 2020 1:40:34 AM - Info bpbkar (pid=6576) change time comparison:<enabled>
Jun 10, 2020 1:40:34 AM - Info bpbkar (pid=6576) accelerator enabled backup, archive bit processing:<disabled>
Jun 10, 2020 1:40:34 AM - Info bpbkar (pid=6576) not using change journal data for <M:\>: not supported for non-local volumes / file systems
Jun 10, 2020 1:40:34 AM - Info bptm (pid=219247) start
Jun 10, 2020 1:40:35 AM - Info bptm (pid=219247) using 262144 data buffer size
Jun 10, 2020 1:40:35 AM - Info bptm (pid=219247) using 30 data buffers
Jun 10, 2020 1:40:36 AM - Info bptm (pid=219247) start backup
Jun 10, 2020 1:40:43 AM - Info bpbrm (pid=219119) from client mickey: TRV - object not found for file system backup: M:
Jun 10, 2020 1:40:44 AM - Info bpbkar (pid=6576) accelerator sent 2048 bytes out of 2048 bytes to server, optimization 0.0%
Jun 10, 2020 1:40:44 AM - Error bptm (pid=219247) cannot add fragment to image database, error = cannot connect on socket
Jun 10, 2020 1:40:45 AM - Info bptm (pid=219247) EXITING with status 25 <----------
Jun 10, 2020 1:40:45 AM - Info mouse (pid=219247) StorageServer=PureDisk:mouse; Report=PDDO Stats for (mouse): scanned: 3 KB, CR sent: 0 KB, CR sent over FC: 0 KB, dedup: 100.0%, cache disabled
Jun 10, 2020 1:40:45 AM - Error bpbrm (pid=219119) could not send server status message to client
Jun 10, 2020 1:40:46 AM - Info bpbkar (pid=6576) done. status: 25: cannot connect on socket
Jun 10, 2020 1:48:23 AM - Info nbjm (pid=25361) starting backup job (jobid=12992158) for client mickey, policy mouse_windows_2AM_Gold_v1, schedule mouse_Incremental_Daily
Jun 10, 2020 1:48:23 AM - Info nbjm (pid=25361) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=12992158, request id:{FEF7858C-AADD-11EA-A0AF-4ABA3473E158})
Jun 10, 2020 1:48:23 AM - requesting resource  stu_disk_mouse
Jun 10, 2020 1:48:23 AM - requesting resource  xyz.NBU_CLIENT.MAXJOBS.mickey
Jun 10, 2020 1:48:23 AM - granted resource  xyz.NBU_CLIENT.MAXJOBS.mickey
Jun 10, 2020 1:48:23 AM - granted resource  MediaID=@aaadw;DiskVolume=PureDiskVolume;DiskPool=dp_disk_mouse;Path=PureDiskVolume;StorageServer=mouse;MediaServer=mouse
Jun 10, 2020 1:48:23 AM - granted resource  stu_disk_mouse
Jun 10, 2020 1:48:23 AM - estimated 0 kbytes needed
Jun 10, 2020 1:48:23 AM - Info nbjm (pid=25361) resumed backup (backupid=mickey_1591765395) job for client mickey, policy mouse_windows_2AM_Gold_v1, schedule mouse_Incremental_Daily on storage unit stu_disk_mouse
Jun 10, 2020 1:48:23 AM - started process bpbrm (pid=219119)
Jun 10, 2020 1:48:30 AM - connecting
Jun 10, 2020 1:48:31 AM - connected; connect time: 0:00:00
Jun 10, 2020 1:48:46 AM - end writing
cannot connect on socket  (25)

  • EthanH's avatar
    EthanH
    Level 4
    5 years ago

    What is the output of bptestbpcd -client mickey -verbose -debug?

     

    • Dollypee's avatar
      Dollypee
      Moderator
      5 years ago

      EthanH - Be aware there's not issue with client communication with master server. Other local  Drives backup on the server are backing up as expected. My curiosity is basically center around why Excluded M:\ is showing up on and failing with 25.  Am running couple of test in my dev environment. Will update my findings or solution

      Here's truncated bptestbpcd outputs.

      sudo /usr/openv/netbackup/bin/admincmd/bptestbpcd -client mickey -verbose -debug

      PEER_NAME = xyz
      HOST_NAME = mickey
      CLIENT_NAME = mickey
      VERSION = 0x07710000
      PLATFORM = win_x64
      PATCH_VERSION = 7.7.1.0
      SERVER_PATCH_VERSION = 7.7.1.0
      MASTER_SERVER = xyz
      EMM_SERVER = xyz
      NB_MACHINE_TYPE = CLIENT
      SERVICE_TYPE = UNKNOWN
      PROCESS_HINT =

      <2>bptestbpcd: EXIT status = 0
      15:55:35.399 [9973] <2> bptestbpcd: EXIT status = 0

      • quebek's avatar
        quebek
        Moderator
        5 years ago

        Hey

        Please put exclude list as M:\* I recall something that when I was having only a drive letter being excluded ie. M:\ I was seeing an error - although can't recall error code - but when I did add * so it would read M:\* the error was gone... I think this is not too much to add it there and test ;)

        Good luck!

  • Marianne's avatar
    Marianne
    Level 6
    5 years ago

    I would start by looking at media server logs.
    like there is some sort of comms issue between the media server and the master server after backup has been writing for a few seconds:

    Jun 10, 2020 1:40:44 AM - Error bptm (pid=219247) cannot add fragment to image database, error = cannot connect on socket
    ...
    Jun 10, 2020 1:40:45 AM - Error bpbrm (pid=219119) could not send server status message to client
    Jun 10, 2020 1:40:46 AM - Info bpbkar (pid=6576) done. status: 25: cannot connect on socket

    Can you get us level 3 logs of all of the following?
    On media server: bptm and bpbrm
    On client: bpbkar

  • Dollypee's avatar
    Dollypee
    Moderator
    5 years ago

    Hello All,

    Very sorry for getting back late...Thank you so much for the contributions. Turns out even though these drives were disconnected from the servers, they are still mapped to the server which could be seen from "Disk management" under server manager. I went ahead to to remove both drives  from exclusion list, restarted nbu services and that solved the issue .Thanks again all for your contributions.