Forum Discussion

Thiru_L's avatar
Thiru_L
Level 2
15 years ago

Faulting application bpbkar32.exe on Exchange 2003 Client

Hello, We are getting the following error on our Exchange 2003 client. Both Master and client running on Netbackup 6.0MP4. Does someone have an idea how to solve this  problem? T...
7.1.x and Earlier
Agent for Microsoft Exchange Server
Backup and Recovery
NetBackup
  • Marianne's avatar
    Marianne
    15 years ago
    Seems there's a fix in 6.0 MP7: http://seer.entsupport.symantec.com/docs/308512.htm

    Some extracts from README:
    A change was made to stop installing msvcr71.dll and msvcp71.dll into the VxFI\bin directory.

    After applying 6.0 MP4 on Windows 2003 machines with DFS (Distributed File System) configured, the bpbkar32.exe process would fault when backing up Shadow_Copy_Components.
Sameer_Jan's avatar
Sameer_Jan
Level 3
15 years ago
BUG REPORT: A fault occurs in bpbkar.exe after applying NetBackup 6.0 MP4, when backing up shadow copy components.
Details:
Bug: ETrack 929910  "Faulting application bpbkar32.exe" events on shadow copy components after applying NetBackup 6.0 Maintenance Pack 4 (MP4) Symptom(s): A client side issue has been identified in Veritas NetBackup (tm) 6.0, Maintenance Pack 4 (MP4) where the bpbkar32.exe process faults under the following conditions:
  • Distributed File System (DFS) is configured and used on the client
  • The client is running a version of Windows (Such as 2003 or XP) that supports shadow copy components..
  • "Shadow Copy Components:\" or "ALL_LOCAL_DRIVES" is selected for backup.
As a result, the backup will end in a Status 13 (file read failed). Log Files:   Event Viewer Application log Faulting application bpbkar32.exe, version 6.0.20006.1102, faulting module kernel32.dll, version 5.2.3790.2756, fault address 0x00015e02 Workaround: Any of the following workarounds may be applied: 1. Do not use the "Shadow Copy Components:\" or "ALL_LOCAL_DRIVES" directives on Windows Clients running 6.0 MP4 with DFS configured and used.  Instead, backup drive letters or paths only.  Note that the entire OS is not protected when the client is backed up in this manner, because the shadow copy components are skipped. 2. Rollback to Veritas NetBackup (tm) 6.0, Maintenance Pack 3 (MP3) on the client.  If the client is also a Master or Media Server, it is not recommended to perform the rollback, due to issues addressed by the 6.0 MP4 binaries at the Master and Media Server level.
3. Disable DFS (Distributed File System) on the client.  To do so, launch Computer Management and go into Services. Find the service named Distributed File System and first Stop the service, then Disable the service.
ETA of Fix: Symantec has acknowledged that the above-mentioned issue (ETrack 929910) is present in the current version(s) of the product(s) mentioned at the end of this article.  Symantec is committed to product quality and customer satisfaction. This issue is currently being considered by Symantec to be addressed in NetBackup 6.0, Maintenance Pack 5.  Please note that Symantec reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability.   Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk. Upon the release of 6.0 MP5, please visit the following link for download and readme information.  http://www.symantec.com/enterprise/support/downloads.jsp?pid=15143
Supplemental Material:System: Ref.#DescriptionError Code: 13 NetBackup Error 13: file read failedETrack: 929910 ETrack (NetBackup) 929910: "Faulting application bpbkar32.exe" events on shadow copy components after applying MP4

Products Applied: NetBackup Enterprise Server 6.0 MP4

Upgrade to NBU 6.0 MP7 will be better option.

Update the Master and Media servers first to NBU 6.0 MP7 and then the Clients to NBU 6.0 MP7

Please let me know if you have any more queries..

Regards