Getting error :status 77: Unable to connect to the EMM Server

Hi Tried doing it but the thing is the service of emm in windows server is getting stopped automatically I tried starting it however goes into automatic nd then stops

Try stopping all the NetBackup processes, use task manager and kill those processes.

Then check to ensure that the drive NetBackup and it's databases are on is not full or nearly full (within 10% full) if it is clear space

Then restart netbackup: bpup -f -v    (bpup is located in program files\veritas\netbackup\bin

 

Does NetBackup come up now?

If not, check the server.log under \program files\veritas\netbackupdb\log\ to see if there are any assertion errors

If so, follow this technote to recreate the transaction log

https://www.veritas.com/support/en_US/article.TECH72780

 

 

 

mehul, check the server.log as per my post above and the disk space available.

IF that all looks fine and if it's just nbemm not coming, increase the log for nbemm and look at the log

vxlogcfg -a -p 51216 -o 111 -s DebugLevel=6

Restart NetBackup

If nbemm does not stay up run:

vxlogview -i 111 -d all -t 00:05:00 > c:\nbemm.txt

Then post up the nbemm.txt file here.

Hi 

 

I am running it on VMWare and I have MHVTL. It's a dummy environment I am not sure about the server.log file could you please explain

Hi,

 

I copied and pasted in a text file the data which was there in that text file pls check and let me know the issue and how you were able to find issues i that file

Take a step back and just tell us about master server installation. MHVTL is a separate issue that you can look at when NBU is installed correctly and running fine. Why would master server not be able to perform hostname lookup for itself? Have a look at these errors in the log: ... error reading the db configuration file in ReadVxDBMS_Conf.  Can't open configuration file:  C:\Program Files\Veritas\NetBackupDB\data\vxdbms.conf  DNSQuery Lookup failed for host Testmasterserver Virtual or physical master, the basic requirement for network to be enabled is the same. The master server must have a hostname that is linked to an IP address. If this Testmasterserver is not on DNS, enter IP address address and hostname in local hosts file.

You cannot run Netbackup on a system that does not have an active network connection or that cannot resolve itself. Sort that then restart the server

Typically, when we create small virtual test environments, then we would:

1) decide upon and set the hostname of the server first before doing anything else, e.g.:   master1

2) configure at least one virtual NIC - it does not need to be able to reach the internet

...and you don't need DNS for a small test environment

3) assign a fixed non APIPA address to your vNIC

4) choose a dummy long name for your test master server, e.g.

shortname and hostname:    master1

dummy FQHN long name:    master1.test.com

5) add a host file entry that has the long and the short names

x.x.x.x master1.test.com master1

6) then install NetBackup Server

...and all should be ok, because you have a fixed IP, and the shortname matches the hostname, and the shortname matches the start of the lomg name, and both the short name and the long name are resolvable... and NetBackup Server will be happy.

Hi

 

I have reinstalled the OS and then reinstalled the netbackup 7.1 master

my masterservername - masterserver (192.168.211.131)

hostname -  NBclient - (192.168.211.129)

Tape lib - vtl (192.168.211.130)

 

using vmworkstation on which i have used dhcp using virtual editor of vm everybody is able to ping each other

 

Again i tried to run the NB master server it gives me the same error unable to connect to EMM server I checked the services it not getting started 

 

 

Please - NOT dhcp on a NBU master or media server. Fixed hostname with fixed ip address. What does 'bpclntcmd -self' on the master server show? Please add the fixed ip address and hostname in master's local hosts file.