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Walter_AR's avatar
Walter_AR
Level 4
11 years ago

I can´t add a librery tape backup

Hi Guys, my name is Walter.

I have a problem with a library tape backup.

My organization has:

* One Master server with Windows Server 2008 R2 and NetBackup 7.5.0.4

* Two Media Server with Solaris 10, Netbackup 7.0.5.4 and one StorageTek SL24 LTO4 each one.

* One new Media Server with Windows Server 2008 R2, NetBackup 7.5.0.4 and a StorageTeck SL150 LTO5 with 2 drives.

 

The problem are in the new Tape library backup StorageTek SL150.

I install a new media server, in the server manager of this server I see the two drives are perfects. After, in the master server, I configure the new robot. When add the new robot then i see one drive offline with a problem.I delete all the new configuration in the master server.

Now I use: Configure Storage Devices Wizard for add the tape library and I can see the two drives but i can´t see the new robot.  I want to add the robot again and i can't. The error is:  Robot number is already in use(21)

I find answers in the forum but i can't repair this error.

Attach four prints

Thanks you Guys.

 

 

 

 

9 Replies

  • Check the device configuration on all device hosts for configured robots, and specify a robot number that is not already in use. Use the following command to display all devices in the EMM database:

     tpconfig -emm_dev_list
  • Please show us output of the following commands on the new media server:

    tpconfig -l

    scan

    (commands are in <install-path>\veritas\volmgr\bin)

    If you are trying to re-add a robot that was previously added, you will need to delete the previously added robot first. Delete the tape drives as well and restart NBU Device Manager service to ensure entries are removed from EMM.

    Any reason why you are trying to add devices manually instead of using Device Config wizard?

  • HI NBU.

    I try to assign other device number and gives me the same error code 22 in 21 see

    Correct Robot number:

    Captura_4.JPG

    Other Robot number:

    Captura_5.JPG

    Command result:

    C:\>tpconfig -emm_dev_list
    ==============================================================================
    Robot:                          ROBOT1
    Robot Number:                   1
    Robot Type:                     TLD(8)
    Media Server:                   med.server_1
    Port:                           -1
    Bus:                            -1
    Target:                         -1
    Lun:                            -1
    PartiallyConfigured:            0
    Pird:                           0
    Host:                           -
    Apath:                          /dev/sg/c0t0l1
    NDMP Attach Host:               -
    VMhost:                         master.server
    DAhost:                         master.server
    SN:                             0937BR0003
    Inquiry:                        HP      MSL G3 Series   D.50
    WorldWideId:                    -
    Old DAhost:                     parsrvbkp
    RSM GUID:                       00000000-0000-0000-0000-000000000000
    ==============================================================================
    ==============================================================================
    Robot:                          ROBOT0
    Robot Number:                   0
    Robot Type:                     TLD(8)
    Media Server:                   med.server_2
    Port:                           -1
    Bus:                            -1
    Target:                         -1
    Lun:                            -1
    PartiallyConfigured:            0
    Pird:                           0
    Host:                           -
    Apath:                          /dev/sg/c0t0l1
    NDMP Attach Host:               -
    VMhost:                         master.server
    DAhost:                         master.server
    SN:                             0937BR0006
    Inquiry:                        HP      MSL G3 Series   D.50
    WorldWideId:                    -
    Old DAhost:                     parsrvbkp
    RSM GUID:                       00000000-0000-0000-0000-000000000000
    ==============================================================================
    ==============================================================================
    Robot:                          ROBOT2
    Robot Number:                   2
    Robot Type:                     TLD(8)
    Media Server:                   new med.server
    Port:                           3
    Bus:                            0
    Target:                         22
    Lun:                            1
    PartiallyConfigured:            1
    Pird:                           0
    Host:                           -
    Apath:                          -
    NDMP Attach Host:               -
    VMhost:                         master.server
    DAhost:                         master.server
    SN:                             464970G+1412SY2319
    Inquiry:                        STK     SL150           0201
    WorldWideId:                    -
    Old DAhost:                     parsrvbkp
    RSM GUID:                       00000000-0000-0000-0000-000000000000
    ==============================================================================
    ==============================================================================
    Drive:                          HP.ULTRIUM4-SCSI.001
    Index:                          0
    Drive Type:                     hcart(3)
    Media Server:                   med.server_1
    Occupy Index:                   0
    Opr Count:                      0
    Status:                         2
    Saved Mode Bits:                8192
    Access Mode:                    82
    Robot Type:                     TLD(8)
    Robot Number:                   1
    Loc1:                           1
    Loc2:                           -1
    Loc3:                           -1
    Loc4:                           -1
    Loc5:                           0
    Port:                           -1
    Bus:                            -1
    Target:                         -1
    Lun:                            -1
    VH Saved Mode Bits:             0
    Flags:                          0
    PathFlags:                      0
    DeviceFlags:                    0
    Time Mounted:                   0
    Total Time Mounted:             3913
    Cleaning Frequency:             0
    Last Time Cleaned:              0
    Vendor Device Num:              0
    Tape Alert 1:                   0
    Tape Alert 2:                   0
    Last DA Call Time:              0
    Application Type:               0
    Drive Path:                     /dev/rmt/2cbn
    Volume Header Drive Path:       -
    Vendor Drive Name:              -
    Current RVSN:                   -
    Current EVSN:                   -
    Current User:                   -
    Operator Comment:               -
    SN:                             HU19346HTK
    Inquiry Info:                   HP      Ultrium 4-SCSI  U28W
    World Wide Id:                  -
    NDMP Host:                      -
    Scan Host:                      -
    Assign Host:                    -
    RSM GUID:                       00000000-0000-0000-0000-000000000000
    APPL_GUID:                      00000000-0000-0000-0000-000000000000
    ==============================================================================
    ==============================================================================
    Drive:                          HP.ULTRIUM4-SCSI.000
    Index:                          0
    Drive Type:                     hcart(3)
    Media Server:                   med.server_2
    Occupy Index:                   0
    Opr Count:                      0
    Status:                         2
    Saved Mode Bits:                8576
    Access Mode:                    82
    Robot Type:                     TLD(8)
    Robot Number:                   0
    Loc1:                           1
    Loc2:                           -1
    Loc3:                           -1
    Loc4:                           -1
    Loc5:                           0
    Port:                           -1
    Bus:                            -1
    Target:                         -1
    Lun:                            -1
    VH Saved Mode Bits:             0
    Flags:                          0
    PathFlags:                      0
    DeviceFlags:                    0
    Time Mounted:                   0
    Total Time Mounted:             5720
    Cleaning Frequency:             0
    Last Time Cleaned:              0
    Vendor Device Num:              0
    Tape Alert 1:                   0
    Tape Alert 2:                   0
    Last DA Call Time:              0
    Application Type:               0
    Drive Path:                     /dev/rmt/2cbn
    Volume Header Drive Path:       -
    Vendor Drive Name:              -
    Current RVSN:                   -
    Current EVSN:                   -
    Current User:                   -
    Operator Comment:               -
    SN:                             HU19346HTY
    Inquiry Info:                   HP      Ultrium 4-SCSI  U28W
    World Wide Id:                  -
    NDMP Host:                      -
    Scan Host:                      -
    Assign Host:                    -
    RSM GUID:                       00000000-0000-0000-0000-000000000000
    APPL_GUID:                      00000000-0000-0000-0000-000000000000
    ==============================================================================
    ==============================================================================
    Drive:                          new drive_D1
    Index:                          0
    Drive Type:                     hcart2(10)
    Media Server:                   new med.server
    Occupy Index:                   0
    Opr Count:                      0
    Status:                         2
    Saved Mode Bits:                0
    Access Mode:                    82
    Robot Type:                     TLD(8)
    Robot Number:                   2
    Loc1:                           1
    Loc2:                           -1
    Loc3:                           -1
    Loc4:                           -1
    Loc5:                           0
    Port:                           3
    Bus:                            0
    Target:                         22
    Lun:                            0
    VH Saved Mode Bits:             0
    Flags:                          0
    PathFlags:                      0
    DeviceFlags:                    0
    Time Mounted:                   0
    Total Time Mounted:             0
    Cleaning Frequency:             0
    Last Time Cleaned:              0
    Vendor Device Num:              0
    Tape Alert 1:                   0
    Tape Alert 2:                   0
    Last DA Call Time:              0
    Application Type:               0
    Drive Path:                     -
    Volume Header Drive Path:       -
    Vendor Drive Name:              -
    Current RVSN:                   -
    Current EVSN:                   -
    Current User:                   -
    Operator Comment:               -
    SN:                             HU14030V5G
    Inquiry Info:                   HP      Ultrium 5-SCSI  Z55S
    World Wide Id:                  -
    NDMP Host:                      -
    Scan Host:                      -
    Assign Host:                    -
    RSM GUID:                       00000000-0000-0000-0000-000000000000
    APPL_GUID:                      00000000-0000-0000-0000-000000000000
    ==============================================================================
    ==============================================================================
    Drive:                          new drive_D2
    Index:                          1
    Drive Type:                     hcart2(10)
    Media Server:                   new med.server
    Occupy Index:                   0
    Opr Count:                      0
    Status:                         2
    Saved Mode Bits:                0
    Access Mode:                    82
    Robot Type:                     TLD(8)
    Robot Number:                   2
    Loc1:                           2
    Loc2:                           -1
    Loc3:                           -1
    Loc4:                           -1
    Loc5:                           0
    Port:                           4
    Bus:                            0
    Target:                         4
    Lun:                            0
    VH Saved Mode Bits:             0
    Flags:                          0
    PathFlags:                      0
    DeviceFlags:                    0
    Time Mounted:                   0
    Total Time Mounted:             0
    Cleaning Frequency:             0
    Last Time Cleaned:              0
    Vendor Device Num:              0
    Tape Alert 1:                   0
    Tape Alert 2:                   0
    Last DA Call Time:              0
    Application Type:               0
    Drive Path:                     -
    Volume Header Drive Path:       -
    Vendor Drive Name:              -
    Current RVSN:                   -
    Current EVSN:                   -
    Current User:                   -
    Operator Comment:               -
    SN:                             HU13500DY7
    Inquiry Info:                   HP      Ultrium 5-SCSI  Z55S
    World Wide Id:                  -
    NDMP Host:                      -
    Scan Host:                      -
    Assign Host:                    -
    RSM GUID:                       00000000-0000-0000-0000-000000000000
    APPL_GUID:                      00000000-0000-0000-0000-000000000000
    ==============================================================================
    ==============================================================================
    Master Server:                  master.server
    NetBackup Version:              7.5.0.4(750400)
    Host OperatingSystem:           11
    MachineState:                   ACTIVE-DI
    ==============================================================================
    Media Server:                   med.server_1
    NetBackup Version:              7.0.0(700000)
    Host OperatingSystem:           2
    MachineState:                   ACTIVE
    ==============================================================================
    Media Server:                   med.server_2
    NetBackup Version:              7.5.0.4(750400)
    Host OperatingSystem:           2
    MachineState:                   ACTIVE
    ==============================================================================
    Media Server:                   new med.server
    NetBackup Version:              7.5.0.4(750400)
    Host OperatingSystem:           11
    MachineState:                   ACTIVE
    ==============================================================================
    EMM Server:                     master.server

    ==============================================================================

    Thank you

     

     

     

     

     

  • Hi Marianne.

    Command result:


    C:\Program Files\Veritas\Volmgr\bin>tpconfig -l
    Device Robot Drive       Robot                    Drive        Device
    Type     Num Index  Type DrNum Status  Comment    Name         Path
    robot      2    -    TLD    -       -  -          -            {3,0,22,1}
      drive    -    0 hcart2    1      UP  -          new.drive_D1  {3,0,22,0}
      drive    -    1 hcart2    2      UP  -          new.drive_D2  {4,0,4,0}
     

    C:\Program Files\Veritas\Volmgr\bin>scan
    ********************************************************************
    *********************** SDT_TAPE    ****************************
    *********************** SDT_CHANGER ************************
    ********************************************************************
     

    Steps:

    1- I first install the new robot tape backup.
    2- The wizard not acknowledged one drive. This drive are bad connected.
    3- I delete that new configuration for add the drive again and see the two drives but i not see the robot.

    I first use the device wizard. the device wizard see the robot but its not added. Then now add the tape library manually.

    Prints:

    Captura_6_0.JPG

    Captura_7.JPG

     

    Captura_8.JPG

     

    Captura_9.JPG

     

    Result:

    Robot not added

    Captura_1_0.JPG

     

    Drives good added

    Captura_2_0.JPG

     

    Thanks Marianne

     

     

  • 'scan' on the new media server is not showing any devices? No robot and no tape drives?

    Something is wrong here.
    Can you see the robot and tape drives in Device Manager?

    tpconfig shows that the robot (TLD(2)) and drives have been added, this is why you cannot add the same robot as another number.

    Device Config Wizard says the following about the robot:

    State - Unconfigured.
    Limitations - Yes, see properties

    Have you clicked on Properties?

    We need to see what the 'Limitations' are reported by the Device Config wizard.

    As long as 'scan' do not see the robot or tape drives, do not even try to config devices in NBU.

  • 1- 'scan' on the new media server is not showing any devices? No robot and no tape drives?

    Scan only show : SDT_TAPE   &  SDT_CHANGER


    2- Can you see the robot and tape drives in Device Manager?

    In Device Manager only see the two news drives.

    In my first installation, in device manager I can see the new Robot and one drive, the ohter drive has a problem and it showed gray. I solved this problem changing the SAS cable. Then I delete all because I can´t add the second drive.

    Now I can add the two drives but I can´t add the Robot. Is veeeeery rare!!!

     

    3- Have you clicked on Properties?

    Yes.

    Label Robot:

    Captura_10.JPG

    Label SCSI:

    Captura_11.JPG

    Last Label:

    Captura_12.JPG

     

    Thanks

  • Seems your problem is with physical connectivity.

    It looks like changing the SAS cable did not solve the problem because the robot (medium changer) is now not seen in Device Manager.

    Consult your hardware documentation for SAS card and the library documentation or contact your library support team for assistance.

    Only when Device Manager and 'scan' can see the robot and tape drives correctly, proceed with NBU configuration.