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Juasiepo's avatar
Juasiepo
Level 4
12 years ago

Image cleanup jobs failing with "media manager - system error occurred(174)" and backups jobs failing with "media open error(83)"

Hi,

I have Image cleanup jobs failing with "media manager - system error occurred(174)" and backups jobs failing with "media open error(83)"

This two events are related as the Cleanup image job is failing in th image svpfil05_1363977060_C1_F1 and the backup failing is from server svpfil05

Here you are the failing Cleanup image job logs:

17/05/2013 06:29:15 - begin
17/05/2013 06:29:17 - Info nbdelete(pid=14502) deleting expired images. Media Server: ochlp-bak002 Media: @aaabn     
17/05/2013 06:29:17 - requesting resource @aaabn
17/05/2013 06:29:17 - granted resource MediaID=@aaabn;DiskVolume=PureDiskVolume;DiskPool=dbPoolBO;Path=PureDiskVolume;StorageServer=ochlp-bak002;MediaServer=ochlp-bak002
17/05/2013 06:29:18 - Info bpdm(pid=7511) started            
17/05/2013 06:29:18 - started process bpdm (7511)
17/05/2013 06:29:18 - Info bpdm(pid=7511) initial volume PureDiskVolume: Kbytes total capacity: 35060438608, used space: 19538642492, free space: 15521796116
17/05/2013 06:29:18 - Critical bpdm(pid=7511) sts_delete_image of image svpfil05_1363977060_C1_F1 failed: error 2060029 authorization failure    
17/05/2013 06:29:19 - Critical bpdm(pid=7511) image delete failed: error 2060029: authorization failure      
17/05/2013 06:29:19 - Info bpdm(pid=7511) ending volume PureDiskVolume: Kbytes total capacity: 35060438608, used space: 19538642492, free space: 15521796116
17/05/2013 06:29:19 - end ; elapsed time: 00:00:04
media manager - system error occurred(174)

And here the failing backup job logs:

17/05/2013 06:26:21 - Info nbjm(pid=22176) starting backup job (jobid=305307) for client svpfil05, policy win_prod_PST, schedule Daily_CInc  
17/05/2013 06:26:21 - Info nbjm(pid=22176) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=305307, request id:{ED3CE2F6-BEA9-11E2-B2B2-576F894D4C1C})  
17/05/2013 06:26:21 - requesting resource DEDUP-BO-STU
17/05/2013 06:26:21 - requesting resource server.NBU_CLIENT.MAXJOBS.svpfil05
17/05/2013 06:26:21 - requesting resource server.NBU_POLICY.MAXJOBS.win_prod_PST
17/05/2013 06:26:22 - granted resource server.NBU_CLIENT.MAXJOBS.svpfil05
17/05/2013 06:26:22 - granted resource server.NBU_POLICY.MAXJOBS.win_prod_PST
17/05/2013 06:26:22 - granted resource MediaID=@aaabn;DiskVolume=PureDiskVolume;DiskPool=dbPoolBO;Path=PureDiskVolume;StorageServer=ochlp-bak002;MediaServer=ochlp-bak002
17/05/2013 06:26:22 - granted resource DEDUP-BO-STU
17/05/2013 06:26:27 - estimated 289682469 Kbytes needed
17/05/2013 06:26:27 - Info nbjm(pid=22176) started backup (backupid=svpfil05_1368764787) job for client svpfil05, policy win_prod_PST, schedule Daily_CInc on storage unit DEDUP-BO-STU
17/05/2013 06:26:27 - started process bpbrm (6518)
17/05/2013 06:26:55 - Info bpbrm(pid=6518) svpfil05 is the host to backup data from     
17/05/2013 06:26:55 - Info bpbrm(pid=6518) reading file list from client        
17/05/2013 06:27:05 - Info bpbrm(pid=6518) accelerator enabled           
17/05/2013 06:27:09 - connecting
17/05/2013 06:27:19 - Info bpbrm(pid=6518) starting bpbkar on client         
17/05/2013 06:27:19 - Info bpbkar(pid=8604) Backup started           
17/05/2013 06:27:19 - Info bpbrm(pid=6518) bptm pid: 6773          
17/05/2013 06:27:19 - connected; connect time: 00:00:10
17/05/2013 06:27:20 - Info bptm(pid=6773) start            
17/05/2013 06:27:20 - Info bptm(pid=6773) using 262144 data buffer size        
17/05/2013 06:27:20 - Info bptm(pid=6773) setting receive network buffer to 1048576 bytes      
17/05/2013 06:27:20 - Info bptm(pid=6773) using 32 data buffers         
17/05/2013 06:27:20 - Info ochlp-bak002(pid=6773) Using OpenStorage client direct to backup from client svpfil05 to ochlp-bak002  
17/05/2013 06:28:02 - begin writing
17/05/2013 06:28:04 - Info bpbkar(pid=8604) change journal enabled for <K:\pst\g*>        
17/05/2013 06:28:04 - Info bpbkar(pid=8604) NOT using change journal data for <K:\pst\g*>: unable to locate journal data
17/05/2013 06:29:15 - Critical bptm(pid=6773) image open failed: error 2060029: authorization failure      
17/05/2013 06:29:19 - Info bptm(pid=6773) EXITING with status 83 <----------        
17/05/2013 06:29:23 - Info bpbkar(pid=8604) done. status: 83: media open error       
17/05/2013 06:29:23 - end writing; write time: 00:01:21
media open error(83)

I have already tried with the procedure Image Cleanup job failing with error "media manager - system error occurred(174)" with no luck sad

Any idea?

Best regards.

  • Hi,

    After upgrading to 7.5.0.6, it seems that the error has dissapeared.

    Regards