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If no clue can be found in the logs, try increasing the log verbosity on each SharePoint server:
1. Connect to the client server
2. Choose Start > Programs > VERITAS NetBackup > Backup, Archive, and Restore.
3. Choose File > NetBackup Client Properties.
4. Click the Troubleshooting tab.
Set the General debug level to 2
Set the Verbose debug level to 5
Set the Database debug level to 9
Then repeat the restore and check logs again.
E) Check all SharePoint server’s event viewer (application and system) for any errors.
F) Connect to the server where SharePoint Front-End server is running and launch the restore using Backup, Archive and Restore GUI.
G) Check the Symantec NetBackup™ for Microsoft SharePoint Server Administrator’s Guide and make sure the restore is being launched correctly.
Correct the problems that you find and retry the restore
Article URL http://www.symantec.com/docs/TECH147037
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