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papazolla's avatar
papazolla
Level 3
2 years ago

incomplete restore 2850

netbackup 7.6.0.4 on RHEL 6.10

Hi,

I want to restore a backup from a decommissioned server (/home/user1/.ssh) to master server's /tmp

but it always failed with "1: (2850) Failed to get status code information"

Detailed status:

08/22/2022 07:38:49 - begin Restore
08/22/2022 07:38:49 - number of images required: 1
08/22/2022 07:38:49 - media needed: NGN665
08/22/2022 07:38:59 - Warning bprd (pid=52907) Restore must be resumed prior to first image expiration on Sun Mar 5 15:00:46 2023
08/22/2022 07:38:59 - end Restore; elapsed time 0:00:10
Failed to get status code information (2850)

Tape NGN655 was originally attached to tape library that directly connected to media server1. Since it is now unable to be brought up, I changed tape ownership to media server 2 after moved that tape to media server 2's tape library. 

I had rebooted master server and still same error occurred. 

12.x and Earlier
Linux
NetBackup
Restore

9 Replies

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  • quebek's avatar
    quebek
    Moderator
    2 years ago

    Hey

    Could you please post from activity monitor the whole job details? There are some PIDs of daemons involved - I can't recall from top of my head... their logs needs to be reviewed to learn more about the issue...

    maybe it is tar, bptm, bpbrm etc... make this master and media server to log with verbose = 5 and retry post details here...

    • papazolla's avatar
      papazolla
      Level 3
      2 years ago

      mediaserver03:/home/maintenance # grep BPTM_VERBOSE /usr/openv/netbackup/bp.conf
      BPTM_VERBOSE = 5
      mediaserver03:/home/maintenance # grep LOGLEVEL /usr/openv/lib/ost-plugins/pd.conf
      LOGLEVEL = 10

      ------------
      detailed status
      ------------
      08/23/2022 02:31:11 - begin Restore
      08/23/2022 02:31:11 - number of images required: 1
      08/23/2022 02:31:11 - media needed: NGN665
      08/23/2022 02:31:20 - Warning bprd (pid=46282) Restore must be resumed prior to first image expiration on Sun Mar 5 15:00:46 2023
      08/23/2022 02:31:21 - end Restore; elapsed time 0:00:10
      Failed to get status code information (2850)


      ------------
      task progress
      ------------
      Restore Job Id=2337916
      Restore started 08/23/2022 10:31:10
      10:31:20 (2337916.001) UTF - /home/user1/.ssh/id_dsa
      10:31:20 (2337916.001) UTF - /home/user1/.ssh/id_dsa.pub
      10:31:20 (2337916.001) UTF - /home/user1/.ssh/id_rsa
      10:31:20 (2337916.001) UTF - /home/user1/.ssh/id_rsa_bak
      10:31:20 (2337916.001) UTF - /home/user1/.ssh/known_hosts
      10:31:20 (2337916.001) UTF - /home/user1/.ssh/publickey.asc
      10:31:20 (2337916.001) UTF - /home/user1/.ssh/backup/
      10:31:20 (2337916.001) Suspending the display of 1 additional messages for this image.

      10:31:21 (2337916.xxx) INF - Status = Restore error.

      --------------
      media server bptm log
      --------------
      10:28:50.947 [227610] <2> SetMaxDataLimit: maximum data size: current=-1 max=-1
      10:28:50.947 [227610] <2> initialize: fd values STDOUTSOCK=3 STDERRSOCK=4
      10:28:50.948 [227610] <4> RedirectNBLoggerToLegacyLog: Setting up redirection of VxUL messages to legacy log
      10:28:50.952 [227610] <4> RedirectNBLoggerToLegacyLog: Verbosity from VxUL configuration: 1
      10:28:50.952 [227610] <4> RedirectNBLoggerToLegacyLog: logmsg verbosity set: 1
      10:28:50.952 [227610] <2> bptm: INITIATING (VERBOSE = 5): -rptdrv -jobid -1660900154 -jm
      10:28:50.952 [227610] <2> bptm: PORT_STATUS = 0x00000000
      10:28:50.953 [227610] <2> main: Sending [EXIT STATUS 0] to NBJM
      10:28:50.953 [227610] <2> bptm: EXITING with status 0 <----------
      --------------

      • quebek's avatar
        quebek
        Moderator
        2 years ago

        Hey

        Hmm that is all from job details? only bprd is being mentioned? 

        What is bprd showing in this case - its on master.

  • DPeaco's avatar
    DPeaco
    Moderator
    2 years ago

    I agree with quebek 

    If you could post the job details from the admin console, it would be helpful. You can change the host names in the text output if that is a problem posting those in the job details. We just need to look at the job flow and processes in the detail output to see what it's complaining about.

  • papazolla's avatar
    papazolla
    Level 3
    2 years ago

    what I had tried so far

    1. remove mediaserver02 for master server's properties -failed restore

    2. FORCE_RESTORE_MEDIA_SERVER = mediaserver02 in bp.conf master server -failed restore

  • papazolla's avatar
    papazolla
    Level 3
    2 years ago

    Solved by using media host override setting on master's host properties