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rashi_jain's avatar
rashi_jain
Level 5
11 years ago

Instant recovery failed .

Hello all,

I am facing an issue during the recovery of vm .

we are able to run the successfully backup  . As backup steps are mentioned in below link

http://www.virtualdennis.com/netbackup-7-configuration-for-vmware-vstorage-backups/

 

After complete the backup , I was deleted the VM.

Now, try to take the instant recovery but on activity monitor I am getting  socket opened failed(21).

But on run the  instant recovery  cmd :

C:\Program Files\Veritas\NetBackup\bin>nbrestorevm -vmw -ir_activate -C vm1 -temp_location datastore2 -S WIN-CLAIJS5TQ8F -vmpo

Restore image time = 06/25/14 11:54:50

VM restore request returned with status = 0

 

But vm is not recovered.

 

 

HELP ! HELP ! HELP ! HELP !

 

Backing Up
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  • RamNagalla's avatar
    RamNagalla
    11 years ago

    also go though the Requirements for Instant Recovery for VMware" from Netbackup 7.6 Vmware admin gudie page number 169 and make sure you have met all those requirements

    http://www.symantec.com/business/support/index?page=content&id=DOC6461

     

    Requirements for Instant Recovery for VMware

    For virtual machine instant recovery, your environment must meet the following
    requirements:
    ■ The virtual machine to restore must have been backed up from a VMware policy.
    ■ The target ESX server for the restore must be at vSphere 5.0 or later.
    ■ The restore host (NetBackup client) must be on Windows. The backup host that
    made the backup can be Windows or Linux.
    ■ For a restore host that is separate from the NetBackup master server or media
    server: You must add the restore host to the list of servers that can access the
    master server. For example: If a NetBackup appliance was the backup host that
    made the backup, the restore host must run on a separate Windows host.
    Restore virtual machines with Instant Recovery 169
    Performance recommendations for Instant Recovery for VMware
    In the NetBackup Administration Console, click Host Properties > Master
    Servers, double-click the NetBackup master server, and click Servers. On the
    Additional Servers tab, click Add to add the restore host.
    See “Allowing other servers or clients to restore virtual machines” on page 258.
    ■ If the backup host was Linux, you must use the -vmproxy option on the
    nbrestorevm command to specify a Windows restore host. The nbrestorevm
    command is explained in the following topics:
    See “Instant Recovery options on the nbrestorevm command” on page 172.
    See “Restoring a virtual machine with Instant Recovery for VMware” on page 177.
    ■ The NFS Client service must be enabled on the ESXi host.
    ■ The Services for Network File System (NFS) must be installed on the Windows
    media server and restore host.
    See “About configuring services for NFS on Windows 2012 (NetBackup for
    VMware)” on page 260.
    See “About configuring services for NFS on Windows 2008 and 2008 R2
    (NetBackup for VMware)” on page 267.
    See “About configuring Services for Network File System (NFS) on the Windows
    2003 R2 SP2 NetBackup media server and NetBackup clients (NetBackup for
    VMware)” on page 275.
    The NetBackup media server platform must support Granular Recovery
    Technology. See the NetBackup Enterprise Server and Server 7.x OS Software
    Compatibility List:
    http://www.symantec.com/docs/TECH76648
    ■ The Client for NFS service may have to be restarted on the NetBackup restore
    host.
    See “Restarting the Client for NFS service on the restore host” on page 172.
    ■ The media server must use IPv4 (IPv6 is not supported).
    Note: If the media server is registered with IPv6 but is configured for both IPv4
    and IPv6, use the following workaround:
    On the ESX server add an entry to the /etc/hosts file, to remap the media
    server host name to its IPv4 address. For example:
    10.84.65.60 mserver7.acme.com
    Where 10.84.65.60 is the IPv4 address of the media server mserver7.
    ■ NetBackup requires login credentials for the vCenter server and the restore
    host.
    See “Adding NetBackup credentials for VMware” on page 42.

17 Replies

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  • V4's avatar
    V4
    Level 6
    11 years ago

    simply login using vsphere and connect to esxi where NFS services are to be enabled

     

    modify the security policy in vSphere Client. Click Configuration > Security Profile > Properties, select NFS Client and click OK. 

    Note : Ensure that the ports 111 and 2049 are also open on the NFS server.

    Whitelist NBU vmware backup host IP to esxi and vcenter so there are no issues during NFS mount and dismount.

    On Backup host (Win2k8 R2)

    Configure NFS services

    Note: Before you configure NFS on the media server or restore host, look for the ONC/RPC Portmapper service. If it exists, stop it and disable it. Otherwise, the configuration of NFS Services for Windows fails.

    On the media server do the following:
    ■ Stop and disable the ONC/RPC Portmapper service.
    ■ Use the Windows Server Manager to enable NFS.
    See “Enabling Services for Network File System (NFS) on Windows 2008 or 2008 R2 (NetBackup for VMware)” on page 268.


    ■ Stop the Server for NFS service.
    See “Disabling the Server for NFS (NetBackup for VMware)” on page 272.

    ■ Stop the Client for NFS service.
    See “Disabling the Client for NFS on the media server (NetBackup for VMware)” on page 273.
    Note: If the media server is also a restore host, do not disable the Client for NFS.


    ■ Configure the portmap service to start automatically at server restart. Enter the following
    from the command prompt: (Run CMD as an Administrator)
    sc config portmap start= auto
    This command should return the status [SC] ChangeServiceConfig SUCCESS.

     

    If in case you needed NFS services to be restarted without server reboot try below

    To restart the Client for NFS service without a server restart
    ◆ From the Windows command prompt, run the following commands:
    net stop nfsclnt
    net stop nfsrdr
    net start nfsrdr
    net start nfsclnt
    The Client for NFS service should restart without a restart of the server

     

    Also create following log directory on backup host (to get logs to troubleshoot in case any issue arises)

    nbfsd - on backup host

    tar - on backup host

    bpVMutil - on backuphost

    bpVMreq - on host where BAR gui is used for recovery

    Do not increase verbose logging for now.. initial logging gives ample information to troubleshoot issue at basic levels.

     

    Let us know if above helps you to get recovery complete

     

    • dipendra's avatar
      dipendra
      Level 4
      8 years ago

      Hello All,

      ESX should have a VM Kernel as NIC configured with an IP address assigned to it for NFS to work.

      V4

      I am using a Win 2012 R2 as Media server **bleep** recovery host and was unable to find below Portmapper Service, while starting from command line returned:

      Q: Which host do I need to start this service, Media Server, recovery host ?

      c:\Program Files\Veritas\NetBackup\bin>sc config portmap start= auto
      [SC] OpenService FAILED 1060:

      The specified service does not exist as an installed service.

      ■ Configure the portmap service to start automatically at server restart. Enter the following
      from the command prompt: (Run CMD as an Administrator)
      sc config portmap start= auto
      This command should return the status [SC] ChangeServiceConfig SUCCESS.

  • RamNagalla's avatar
    RamNagalla
    Moderator
    11 years ago

    the link that you have provided is for Netbackup 7.0 or 7.1 but not the 7.5 or later sice its using the Policiy type as FlashBackup-Windows.

    in 7.5 policy type for VM backup is Vmware.

    tell us the more about your setup

    1) what is the netbackup version( since you are using nbrestorevm command it should be 7.6)

    2) what is the Vcenter version

    3) what is the Backup host(unix or windows)

    what els did you consider and setup that you did other than in the link that you provided..

  • RamNagalla's avatar
    RamNagalla
    Moderator
    11 years ago

    also go though the Requirements for Instant Recovery for VMware" from Netbackup 7.6 Vmware admin gudie page number 169 and make sure you have met all those requirements

    http://www.symantec.com/business/support/index?page=content&id=DOC6461

     

    Requirements for Instant Recovery for VMware

    For virtual machine instant recovery, your environment must meet the following
    requirements:
    ■ The virtual machine to restore must have been backed up from a VMware policy.
    ■ The target ESX server for the restore must be at vSphere 5.0 or later.
    ■ The restore host (NetBackup client) must be on Windows. The backup host that
    made the backup can be Windows or Linux.
    ■ For a restore host that is separate from the NetBackup master server or media
    server: You must add the restore host to the list of servers that can access the
    master server. For example: If a NetBackup appliance was the backup host that
    made the backup, the restore host must run on a separate Windows host.
    Restore virtual machines with Instant Recovery 169
    Performance recommendations for Instant Recovery for VMware
    In the NetBackup Administration Console, click Host Properties > Master
    Servers, double-click the NetBackup master server, and click Servers. On the
    Additional Servers tab, click Add to add the restore host.
    See “Allowing other servers or clients to restore virtual machines” on page 258.
    ■ If the backup host was Linux, you must use the -vmproxy option on the
    nbrestorevm command to specify a Windows restore host. The nbrestorevm
    command is explained in the following topics:
    See “Instant Recovery options on the nbrestorevm command” on page 172.
    See “Restoring a virtual machine with Instant Recovery for VMware” on page 177.
    ■ The NFS Client service must be enabled on the ESXi host.
    ■ The Services for Network File System (NFS) must be installed on the Windows
    media server and restore host.
    See “About configuring services for NFS on Windows 2012 (NetBackup for
    VMware)” on page 260.
    See “About configuring services for NFS on Windows 2008 and 2008 R2
    (NetBackup for VMware)” on page 267.
    See “About configuring Services for Network File System (NFS) on the Windows
    2003 R2 SP2 NetBackup media server and NetBackup clients (NetBackup for
    VMware)” on page 275.
    The NetBackup media server platform must support Granular Recovery
    Technology. See the NetBackup Enterprise Server and Server 7.x OS Software
    Compatibility List:
    http://www.symantec.com/docs/TECH76648
    ■ The Client for NFS service may have to be restarted on the NetBackup restore
    host.
    See “Restarting the Client for NFS service on the restore host” on page 172.
    ■ The media server must use IPv4 (IPv6 is not supported).
    Note: If the media server is registered with IPv6 but is configured for both IPv4
    and IPv6, use the following workaround:
    On the ESX server add an entry to the /etc/hosts file, to remap the media
    server host name to its IPv4 address. For example:
    10.84.65.60 mserver7.acme.com
    Where 10.84.65.60 is the IPv4 address of the media server mserver7.
    ■ NetBackup requires login credentials for the vCenter server and the restore
    host.
    See “Adding NetBackup credentials for VMware” on page 42.

  • rashi_jain's avatar
    rashi_jain
    Level 5
    11 years ago

    Hello Nagalla,

    I am using netbackup 7.6

    V center version is 5.1

    Backup host is windows (W2K8 R2)

     

    NETBACKUP and vcenter are installed on same machine.

  • RamNagalla's avatar
    RamNagalla
    Moderator
    11 years ago

    how about the recommendation that i posted in below post.. have you gone though that and make sure that everything is followed..

  • rashi_jain's avatar
    rashi_jain
    Level 5
    11 years ago
    Hello Nagalla, we checked the points and we are fulfill the below requirements. For virtual machine instant recovery, your environment must meet the following requirements: ■ The virtual machine to restore must have been backed up from a VMware policy. ■ The target ESX server for the restore must be at vSphere 5.0 or later. ■ The restore host (NetBackup client) must be on Windows. The backup host that made the backup can be Windows or Linux. But I think we donot need to update the fourth point which is mentioned below. ■ For a restore host that is separate from the NetBackup master server or media server: You must add the restore host to the list of servers that can access the master server. For example: If a NetBackup appliance was the backup host that made the backup, the restore host must run on a separate Windows host. Restore virtual machines with Instant Recovery 169 Performance recommendations for Instant Recovery for VMware In the NetBackup Administration Console, click Host Properties > Master Servers, double-click the NetBackup master server, and click Servers. On the Additional Servers tab, click Add to add the restore host. ALSO , our backup host is windows so we dont need to follow other points.
  • RamNagalla's avatar
    RamNagalla
    Moderator
    11 years ago

       what about the NFS services...?

    • The NFS Client service must be enabled on the ESXi host.
    • The Services for Network File System (NFS) must be installed on the Windows media server and restore host.
    • The Client for NFS service may have to be restarted on the NetBackup restore host.
  • rashi_jain's avatar
    rashi_jain
    Level 5
    11 years ago
    Hello Nagalla , on run the command after backup and deleted vm: nbrestorevm -ir_listvm No activated VM record found
  • rashi_jain's avatar
    rashi_jain
    Level 5
    11 years ago
    Hello Nagalla , I will check them and let you know. I need time to check the procedure to set NFS SERVICE. If you have any procedure to set NFS SERVICE plese post them. It will helpful.
  • RamNagalla's avatar
    RamNagalla
    Moderator
    11 years ago

    Rashi,

    everthing is avaliable in the guide that i have provided in the above link

    The Services for Network File System (NFS) must be installed on the Windows
    media server and restore host.
    See “About configuring services for NFS on Windows 2012 (NetBackup for
    VMware)” on page 260.
    See “About configuring services for NFS on Windows 2008 and 2008 R2
    (NetBackup for VMware)” on page 267.
    See “About configuring Services for Network File System (NFS) on the Windows
    2003 R2 SP2 NetBackup media server and NetBackup clients (NetBackup for
    VMware)” on page 275.