Forum Discussion

manatee's avatar
manatee
Level 6
8 years ago

keeps getting error code 1

NBU 7.6.0.3 twice this week i received the following errors: 10/9/2016 2:10:15 PM - Info dbclient(pid=27312) INF - BACKUP STARTED USING 10/9/2016 2:10:15 PM - Info dbclient(pid=27312) Micro...
2008) Not Applicable
7.6
  • Systems_Team's avatar
    Systems_Team
    8 years ago

    Hi Rino19ny,

    As Marianne has suggested, check if your last full backup was good, and see if you can generate another log file.

    There are plenty of possible causes, but one I have seen a few examples of which are similar to yours is a hung dbbackex.exe process or processes.  Have a look in task manager when no backups are running, and kill off any dbdbbackex.exe processes.

    May not be your issue, but easy to check - and as your backups seems to be mostly working it's worth a look.

    Steve

Marianne's avatar
Marianne
Level 6

This is a differential backup that failed.
Is Full backup successful?

This is the only error reported here and not very helpful:

The api was waiting and the timeout interval had elapsed.

Lots of possible reasons when you Google the error, but you need logs to troubleshoot. 
Level 3 dbclient log should give us sufficient info. 
Please copy the log to dbclient.txt and upload here.

Systems_Team's avatar
Systems_Team
Level 6
8 years ago

Hi Rino19ny,

As Marianne has suggested, check if your last full backup was good, and see if you can generate another log file.

There are plenty of possible causes, but one I have seen a few examples of which are similar to yours is a hung dbbackex.exe process or processes.  Have a look in task manager when no backups are running, and kill off any dbdbbackex.exe processes.

May not be your issue, but easy to check - and as your backups seems to be mostly working it's worth a look.

Steve

  • manatee's avatar
    manatee
    Level 6
    8 years ago

    i saw that hunged process. the restore was fine alright (last full backup).

    will monitor this.