Index services keep stopping
HI all,
Picked up this error on our EV server.
Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 2021-02-16 05:30:29 PM
Event ID: 41335
Task Category: Index Admin Service
Level: Error
Keywords: Classic
User: N/A
Computer: G5RIV-ARC01.g5.co.za
Description:
An error occured while trying to start indexing engine.
Further error details include: '<exception time="13" date="1613489429" id="SERVICE_COMMAND" function="Enterprise Vault_load" fid="50" name="service-command" stack-trace="//scope/set-var[@name='result']/scope///function[@name='Index Volume-broker-status']/scope/scope/function[@name='Index Volume-broker-command']/scope/scope///exception[@id='SERVICE_COMMAND']" xmlns="urn:/Index Engine/objects">An invalid run or command node was provided. </exception>'.
For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=11.0.1.0&build=11.0.1.3706&error=V-437-41335
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Enterprise Vault " />
<EventID Qualifiers="0">41335</EventID>
<Level>2</Level>
<Task>132</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-02-16T15:30:29.000000000Z" />
<EventRecordID>2320866</EventRecordID>
<Channel>Symantec Enterprise Vault</Channel>
<Computer>G5RIV-ARC01.g5.co.za</Computer>
<Security />
</System>
<EventData>
<Data>An error occured while trying to start indexing engine.
Further error details include: '&lt;exception time="13" date="1613489429" id="SERVICE_COMMAND" function="Enterprise Vault_load" fid="50" name="service-command" stack-trace="//scope/set-var[@name='result']/scope///function[@name='Index Volume-broker-status']/scope/scope/function[@name='Index Volume-broker-command']/scope/scope///exception[@id='SERVICE_COMMAND']" xmlns="urn:/Index Engine/objects"&gt;An invalid run or command node was provided. &lt;/exception&gt;'.</Data>
</EventData>
</Event>
Tried the following
didnt work
Hi R.
Which EV version? I assume the re-install of the indexing engine went fine. Did you also re-apply MP's (if installed)? I have seen similar errors. These were mostly caused by an update to the .Net version. (MS Patching).
I also found that reinstalling the indexing engine resolves this. As I am on 12.5.2 at the moment, I follow this document to do so: https://www.veritas.com/content/support/en_US/article.100037911
I assume you rebooted already?
