"Microsoft Software Shadow Copy Provider" goes into a hung state i.e. "Stopping".
We have have a workaround short of a reboot.
c:\tasklist /svc | findstr swprv
Then we Kill the hung process id.
Restart the NetBackup client service
This resolves the issue one time but next day the issue reoccurs.
Netbackup 6.5.3 (clients)
Netbackup 6.5.5 (master and media servers)
Symantec recommended http://support.microsoft.com/kb/940349 for 2003 SP2 systems. We have installed this patch but the issue still exists.
Has anyone come across this issue?.
Any help appreciated thanks.
E.V.
I've solved this issue by deleting, then recreating the service.
These are the specific steps:
If the service is in the "stopping" state, kill the PID
tasklist /svc | findstr swprv
(it will respond with svchost.exe #### swprv)
issue the command KILL ####
where #### is the number of the PID found above.
Check that the "Microsoft Software Shadow Copy Provider" service has stopped.
Now we will remove the service with the following command:sc delete swprv
Refresh the Services view and the "Microsoft Software Shadwo Copy Provider" should be gone.
Now we recreate the service as follows:
regsvr32 /i swprv.dll
Check that the service has been recreated.
Test a systemstate backup.
The service should start & stop as designed.
