nbdb is not available

Google for TECH72780 , sorry on tablet won't let me post links. 

Hopefully just a corrupt transaction log, just clear it as per the TN and see if that fixes it, it won't do any harm.

If not, I'd check database.conf isn't 0 size.

Worst case is just a catalog recovery of NBDB, followed by nbcc check (will need support call) to tidy up if any backups have been run since the last catalog backup. 

 

Please tell us the steps you took to try and add the NDMP client. And why it looks like the Emm hostname is same or similar to NDMP hostname? Possibly best if you log a Severity 1 support call with Symantec ASAP.

Ahh, good point Marianne,  posted last night on a tablet and couldn't see the pictures ...

What command was used when you tried to add the NDMP client.

Also, did you run any other emmcmd commands, or change entries in any files.

thanks for your help

this problem happened  went i activate the NDMP policie whith the consol java .

i did no run emmcmd commands or change entries in any files

note that services EMM fail to start 

sorry for my poor english ...

Please do the following : In cmd window, stop NBU : nbdown Use Services to stop and start Symantec Private Branch Exchange Go back to cmd and start NBU : bpup -f -v Check running processes with bpps Carefully have a look at the output of both commands. Please copy the text in output (rather than a screenshot ) and post here. If nbemm is not coming up, run this command to check emm log: vxlogview -o 111 -t 00:10:00 > C:\Temp\emm.txt (Assuming Temp folder exists, else specify another path). Upload emm.txt as File attachment. PS: Have you checked disk space on this master server? If disk where NBU is installed fills up, NBU will stop nbemm to prevent db corruption.

marianne bellow informations.

we have disk space available on master server .

Can we have more detail around "went i activate the NDMP policie" ?

Exactly what was done?

Is it Windows 2012 or Windows 2012 R2?

Exactly which version of NetBackup on the master?

Can you go through these commands, capture the output, then review the output, and pay attention to not revealing actual license key, and anything else sensitive, and then attach the output your next post:

# check disk space...
Unix:       df -h
Windows:    wmic volume list brief

# list mount points - anything unexpected?
Unix:       mount

# are NetBackup binaries folders paths in the CLI path?
Unix, Windows:   path

# check recent command history?
Unix:       history

# is the Sybase ASA database up?
Unix, Windows:    nbdb_ping

# Where is NetBackup installed?
Windows:    reg query HKLM\Software\Veritas\NetBackup\CurrentVersion /v InstallDir

# what version s installed?
Unix:       cat /usr/openv/netbackup/version
Windows:    type "C:\Program Files\Veritas\NetBackup\version.txt"

# host OS version?
Unix:       cat /etc/redhat-release
Windows:    ver

# has NetBackup been forced to NOT failover in a VCS cluster? i.e. does this file exist?
Unix:       ls -lash /usr/openv/netbackup/bin/cluster/frozen

# any recent patches?
Unix:       ls -lash /usr/openv/pack
            cat /usr/openv/pack/pack.summary
Windows:    dir "C:\Program Files\Veritas\Patch"
            type "C:\Program Files\Veritas\Patch\History.Log"

# are valid license keys installed?
Unix, Windows:    bpminlicense -list_keys
Unix, Windows:    bpminlicense -list_keys -verbose

# do these files exist?
Unix:       cat /usr/openv/db/bin/vxdbms.conf
            cat /usr/openv/var/global/databases.conf
            cat /usr/openv/var/global/server.conf

Windows:    dir /s /b "C:\Program Files\Veritas\*.conf"
            type "C:\Program Files\Veritas\NetBackupDB\data\vxdbms.conf"
            type "C:\Program Files\Veritas\NetBackupDB\CONF\databases.conf"
            type "C:\Program Files\Veritas\NetBackupDB\CONF\server.conf"

# remember "127.0.0.1 localhost" must exist... NetBackup needs it to exist...
Unix:       cat /etc/hosts
Windows:    type C:\Windows\System32\drivers\etc\hosts

# any obvious errors in the Sybase server log?
Unix:       cat /usr/openv/db/log/server.log
Windows:    type "C:\Program Files\Veritas\NetBackupDB\log\server.log"

# any obvious errors in the system log?
Unix:       tail /var/log/messages
Windows:    ??? (tbc - a wmic command perhaps?)

# does the expected DNS lookup config ok?
Unix:       cat /etc/resolv.conf
Windows:    ipconfig /all

Thanks.

Did you see the problem in emm log?

2/04/2015 16:54:02.349 [EMMServer::isLocalHostEMMServer] LocalHost = <srv-nbk.ad-cbg.com>, EmmServer = <host_nas-sang.ad-cbg.com>
12/04/2015 16:54:02.349 [Error] V-111-1049 EMMServer generic error = This host is not the EMM Server. NetBackup EMM Service will not start

How did this happen?

Why is Emm server different from master's local hostname? 
LocalHost = srv-nbk.ad-cbg.com
EmmServer = host_nas-sang.ad-cbg.com

Emm server name looks very similar to the NDMP hostname.

So, if we know how you got here, we may be able to help...
Just maybe...