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ben_gwaltney's avatar
ben_gwaltney
Level 3
9 years ago

Netbackup 7.7 Vault Manager service not working...need assistance

Windows 2008r2

Media/Master are on the same server.

Problem existed prior to 7.7 upgrade and new license purchase.

Problem:

Vault Manager Service not working. 'Vault Management' option in the left pane of Administration Console does not appear. Service is set to Automatic with same account details as ever other Netbackup service. I can start the service but appears to have no impact. If I start the service and reboot server, the service does not start on server start up.

Thank you

7.7
Backup and Recovery
Configuring
Licensing
NetBackup
Troubleshooting
Upgrade
Windows Server (2003-2008)
  • Marianne's avatar
    Marianne
    9 years ago

    You need to purchase NetBackup Vault license and add the license key on the master server.

    Requirement as per Licensing Guide:

    Vault

    NetBackup Vault requires a license for each physical tape drive in physical tape libraries used as the source or destination for Vaulting. NetBackup Vault is licensed per NetBackup Storage Domain (i.e. one NetBackup Enterprise Master Server or NetBackup Server) and includes four NetBackup Vault physical tape drive licenses.

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  • Marianne's avatar
    Marianne
    Level 6
    9 years ago

    If you do not have a license for NetBackup Vault option on your master server, you cannot use or configure Vault.

    Speak to your local Veritas/Symantec reseller.

  • ben_gwaltney's avatar
    ben_gwaltney
    Level 3
    9 years ago

    It only had the top portion but decided to add one of the other license keys they sent us and see if that added more feature IDs but no. It was a labeled Client license so that's the second section.

    D:\Program Files\Veritas\NetBackup\bin\admincmd>bpminlicense -verbose
    XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-X XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-X
      file version    = 0x05000000
      time added      =  08/28/15 08:06:59
      hostname        = server.domain.local
      product ID      = 6 NetBackup Enterprise Server
      serial number   = **********
      key version     = 0x05000000
      count           = 0
      server platform = 0 Any platform
      client platform = 0 Any platform
      server tier     = 10 NetBackup Enterprise Server
      client tier     = 0 No tier
      license type    = 1 Permanent
      Site ID         = 2006 Unknown site: 2006
      Feature ID      = 84 SAN Client +
      Feature ID      = 81 Enterprise Vault Agent +
      Feature ID      = 75 Bare Metal Restore +
      Feature ID      = 74 Encryption +
      Feature ID      = 73 Open File Backup +
      Feature ID      = 70 Robotic Library Sharing Support +
      Feature ID      = 69 Remote Media Server Support +
      Feature ID      = 68 Microsoft RSM Robotic Libraries +
      Feature ID      = 67 ADIC DAS/SDLC Robotic Libraries +
      Feature ID      = 66 IBM ATL Robotic Libraries +
      Feature ID      = 65 Fujitsu LMF Robotic Libraries +
      Feature ID      = 64 StorageTek ACS Robotic Libraries +
      Feature ID      = 62 Snapshot Client +
      Feature ID      = 58 Inline Tape Copy +
      Feature ID      = 49 Library Based Tape Drives +
      Feature ID      = 46 DataStore +
      Feature ID      = 43 Encryption (Legacy DES 56-bit) +
      Feature ID      = 42 Encryption (Legacy DES 40-bit) +
      Feature ID      = 22 Additional clients +
      Feature ID      = 20 Base NetBackup +
    XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-X XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-X
      file version    = 0x05000000
      time added      =  08/25/15 06:58:03
      hostname        = server.domain.local
      product ID      = 6 NetBackup Enterprise Server
      serial number   = *********
      key version     = 0x05000000
      count           = 0
      server platform = 0 Any platform
      client platform = 0 Any platform
      server tier     = 10 NetBackup Enterprise Server
      client tier     = 0 No tier
      license type    = 1 Permanent
      Site ID         = 2006 Unknown site: 2006
      Feature ID      = 81 Enterprise Vault Agent +
      Feature ID      = 73 Open File Backup +
      Feature ID      = 71 Remote Client Support +
      Feature ID      = 70 Robotic Library Sharing Support +
      Feature ID      = 69 Remote Media Server Support +
      Feature ID      = 68 Microsoft RSM Robotic Libraries +
      Feature ID      = 67 ADIC DAS/SDLC Robotic Libraries +
      Feature ID      = 66 IBM ATL Robotic Libraries +
      Feature ID      = 65 Fujitsu LMF Robotic Libraries +
      Feature ID      = 64 StorageTek ACS Robotic Libraries +
      Feature ID      = 58 Inline Tape Copy +
      Feature ID      = 46 DataStore +
      Feature ID      = 20 Base NetBackup +

  • ben_gwaltney's avatar
    ben_gwaltney
    Level 3
    9 years ago

    Other way around I'm sorry, the top license was just added and labeled Client, the bottom license is the Server license.

  • ben_gwaltney's avatar
    ben_gwaltney
    Level 3
    9 years ago

    Not surprised in the slightest.

    Apparently discussing this option with the seller and being assured it includes all features is actually not how you insure you are getting what you need.

  • Marianne's avatar
    Marianne
    Level 6
    9 years ago

    You need to purchase NetBackup Vault license and add the license key on the master server.

    Requirement as per Licensing Guide:

    Vault

    NetBackup Vault requires a license for each physical tape drive in physical tape libraries used as the source or destination for Vaulting. NetBackup Vault is licensed per NetBackup Storage Domain (i.e. one NetBackup Enterprise Master Server or NetBackup Server) and includes four NetBackup Vault physical tape drive licenses.

  • ben_gwaltney's avatar
    ben_gwaltney
    Level 3
    9 years ago

    Thank you for help on this. Apparently I spoke with salesman that were just as or more ignorant that I regarding Netbackup Licensing.

    Case closed :)