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abuhadeed's avatar
abuhadeed
Level 2
3 years ago

NetBackup 8.3.0.1 DAG Backup issue

Sep 19, 2021 10:05:08 AM - Error bpbrm (pid=241745) from client ex-dag-01: ERR - Terminating backup. Sep 19, 2021 10:05:08 AM - Error bpbrm (pid=241745) from client ex-dag01: ERR - failure reading file: Microsoft Information Store:\DB-01 (BEDS 0x0: ) Sep 19, 2021 10:05:08 AM - Error bptm (pid=242576) system call failed - Connection reset by peer (at ../child.c.1289) Sep 19, 2021 10:05:09 AM - Error bptm (pid=242576) unable to perform read from client socket, connection may have been broken Sep 19, 2021 10:05:09 AM - Error bptm (pid=242537) media manager terminated by parent process

Master Server Windows 2016 Netbackup 8.3.0.1

Media server Appliance 5240 ver 3.3.0.1

Exchange servers ver 2016 CU20

8.3.x
Windows Server 2016

6 Replies

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  • Nicolai's avatar
    Nicolai
    Moderator
    3 years ago

    Hi abuhadeed 

    Please add some words regarding this problem.

    If you want the help from the community, give them something to work with.

    For a start, did you take a look in the Windows Event viewer, the error does initial not look like a Netbackup error ?

    Best Regards
    Nicolai

    • alwadai's avatar
      alwadai
      Level 1
      3 years ago

      Thanks Nicolai

       

      solved my issue  

      "Delete DAG records from Master Server and Media Server" and back to backup.

      But i have new issue in restore GRT individual messages 

      Sep 21, 2021 10:59:19 AM - Info bpbrm (pid=323742) EX-01 is the host to restore to
      Sep 21, 2021 10:59:19 AM - Info bpbrm (pid=323742) reading file list for client
      Sep 21, 2021 10:59:21 AM - connecting
      Sep 21, 2021 10:59:21 AM - Info bpbrm (pid=323742) start nbfsd on client
      Sep 21, 2021 10:59:23 AM - Info bpbrm (pid=323742) start nbgre on client
      Sep 21, 2021 10:59:26 AM - Info tar (pid=0) Restore started
      Sep 21, 2021 10:59:26 AM - connected; connect time: 0:00:00
      Sep 21, 2021 10:59:44 AM - Info bpbrm (pid=323742) Restore executed on server EX-01

       

      Sep 21, 2021 11:00:26 AM - Error bpbrm (pid=323742) from client EX-IT01: ERR - unable to create object for restore: \\EX-DAG\Microsoft Information Store\USR1\Database, rai error = 6

       

      ep 21, 2021 11:00:29 AM - Error bpbrm (pid=323742) client restore EXIT STATUS 5: the restore failed to recover the requested files
      MS-Exchange policy restore error  (2810)

       

      • Lowell_Palecek's avatar
        Lowell_Palecek
        Level 6
        3 years ago

        Always when bpbrm posts an error "from client," look at the client log for more information. In this case, nbgre.exe logs to the NetBackup\logs\nbgre folder. The log is in VxUL format. Make it readable by running "vxlogview -i 352" from NetBackup\bin and direct the output to a file.