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dtrostli1's avatar
dtrostli1
Level 3
4 years ago

Netbackup 8.3.0.1 install wizard runs in background

Hello All,

I am having the following strange behavior during Netbackup 8.3.0.1 upgrade. The second install screen that gets loaded by the setup.exe /SERVER command does not pop up the GUI as it normally does. This is happening on my master server running Windows 2016. Can anyone shed some lights?

Thanks

David

8.3.x
Windows Server 2016

8 Replies

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  • pats_729's avatar
    pats_729
    Level 6
    4 years ago
    Not sure which window you are referring to. Possible to send some screenshots?
    • dtrostli1's avatar
      dtrostli1
      Level 3
      4 years ago

      Hello Pats_729,

      Unfortunately there isn't a way to get a screenshot of the installation because the GUI does not show up. I am trying to understand what's going on cause I've never seen this behavior before. I click browse.exe and select the first option and nothing happens.

      David

      • pats_729's avatar
        pats_729
        Level 6
        4 years ago
        Hello David
        That’s really interesting. I Hope you’re launching the installer with “Run as Administrator”

        Did you verified checksum of the installer files ? Sometimes a corrupt installer can also give some weird behaviour.

        Last but not least Windows machines works better when they are rebooted :D:D:D. If possible try a reboot.