Forum Discussion

NBU35's avatar
NBU35
Level 6
9 years ago

Netbackup Appliance 5020

Hi 

We have netbackup puredisk appliances 5020 connected to media server HPUX 11.31, 7.6.0.3.

Now I am not able to log in tp webGUI of this applainces, getting following error message:

"; nested exception is: javax.net.ssl.SSLException: vrts.vss.sdk.at.exception.VRTSAtException:"

 

Please suggest.

7.6
Backup and Recovery
NetBackup
Not Applicable
  • NBU35's avatar
    NBU35
    9 years ago

    Issue fixed by recycling PD services.

4 Replies

Sort By
  • mph999's avatar
    mph999
    Level 6
    9 years ago
    From TECH65194
     
    ISSUE:
    Unable to log into the PureDisk Web GUI and PureDisk services are not starting up correctly.
     
    Check that the vxat credentials have not expired
     
    su - www-data -c "/opt/VRTSat/bin/vssat showcred --domain vx:PureDisk_Hosts"
     
    This command gave the following error:
     
    su: warning: cannot change directory to /home/www-data: No such file or directory
    vssat initAtHandle ERROR V-18-7115 Failed To Initialize Authentication Library.
    Error initialising the AT Library
     
    SOLUTION:
    This issue was caused by /home/www-data not being mounted. This directory contains files needed for vxat authentication. In this case /home was auto mounted (which is not recommended). Once /home/www-data was re-mounted the services could be started and PureDisk behaved as normal.
  • NBU35's avatar
    NBU35
    Level 6
    9 years ago

    There is no such mounted point /home/www-data, we have one more appliance of this type I checked even that applaince does not have mounted mount point /home/www-data & working fine.

    We are in process of migrating to 5230 series, however data on this system is also required for sometime.

  • NBU35's avatar
    NBU35
    Level 6
    9 years ago

    Issue fixed by recycling PD services.