Forum Discussion

Gonz's avatar
Gonz
Level 5
12 years ago

Netbackup Storage LifeCycle Management Service not starting

I have implemented an Storage Lifecycle Policy to backup and clone against 2 DDBoost DataDomain systems.

Duplicate was not working, and I noticed that the reason was that the "NetBackup Storage LifeCycle Manager Service" was not started and it was also failing when trying to start it.

I decided then to upgrade NetBackup 7.5 from NetBackup 7.5.3 to 7.5.4, but after the upgrade, I still have the same problem, the nbstserv.exe service does not start.

If I go to services.msc and try to start the service I get 4 events

Service is starting
OID:226:V-1-53 The LogDirectory setting for the given originator was not provided in the Logging configuration file.
Service is stopping
Service is stopped

The originator is the nbstserv.exe and in the nblog.conf I have defined this:

# 226. Storage Services

226.L10nResource=nbstserv
226.NtEventLogSourceName=nbstserv
226.OIDNames=nbstserv
226.LogDirectory=nbstserv
 
I have the nbstserv folder under \Program Files\Veritas\NetBackup\logs\nbstserv

But there is no log there.
 
I am not NetBackup expert. 
 
Could you please help me to figure out why logs are not being generated, why this error message is coming: OID:226:V-1-53 The LogDirectory setting for the given originator was not provided in the Logging configuration file, so I can troubleshoot why the service is not starting.
 
Thanks in advance
 
Gonzalo
  • http://www.symantec.com/business/support/index?page=content&id=TECH45907I manage to fix the problem:

    I found this technote:

    http://www.symantec.com/business/support/index?page=content&id=TECH153189

    That suggested:

    vxlogcfg -p 51216 -o Default -l

    To check what it the log default

    LogDirectory=

    The LogDirectory was empty

    so I followed:

    http://www.symantec.com/business/support/index?page=content&id=TECH45907

    To change the log location

    After this change the "NetBackup Storage LifeCycle Manager" could be started and remained that way.

     

  • hi

    could you please provide the output of below command

    vxlogcfg -l -p NB -o 226

    vxlogcfg -l -p NB -o All

     

  • What is the LogDirectory value of the "Default" in nblog.conf? Probably attach with your nblog.conf and we can check.

    If nblog.conf is corrupted, try following this: http://www.symantec.com/docs/TECH163327

     

     

  • Thanks for replying:

    Nagalla, see the output of the suggested commands. None of them return valid output

     

    F:\Program Files\Veritas\NetBackup\bin\admincmd>vxlogcfg -l -p NB -o 226
    V-1-8-0  Invalid setting/value is passed
     
    F:\Program Files\Veritas\NetBackup\bin\admincmd>vxlogcfg -l -p NB -o All
    V-1-8-13 Originator value ALL is not supported for List command. Please specify
    the exact originator.

    Watsos, this is Windows, but it does not seem to be a corrupter nblog.conf file

    I renamed nbconf.log.org to nbconf.log and the result is the same.

    See below the content of the nblog.conf. I do really appreciate all the help

     

    #$Id: nblog.conf.nt,v 1.124.60.1 2012/03/21 15:42:11 $
    #$VRTScprght: Copyright 1993 - 2012 Symantec Corporation, All Rights Reserved $
     
    ###############################################################################
    # !!! DO NOT EDIT THIS FILE MANUALLY. USE vxlogcfg INSTEAD !!!
    #     Also do not edit the L10nResource related settings
    ###############################################################################
     
     
    ###############################################################################
    #  Default Settings for all NetBackup Originator Identifiers (OIDs)
    ###############################################################################
     
    Default.AppMsgLogging=ON
    Default.DebugLevel=5
    Default.DiagnosticLevel=6
    Default.L10nLib=F:\Program Files\Veritas\NetBackup\bin\vxextwincat
    Default.L10nResourceDir=F:\Program Files\Veritas\NetBackup\resources
    Default.LogDirectory=F:\Program Files\Veritas\NetBackup\logs
    Default.LogFilePermissions=664
    Default.LogRecycle=false
    Default.LogToOslog=false
    Default.LogToStderr=false
    Default.LogToStdout=false
    Default.MaxLogFileSizeKB=51200
    Default.NumberOfLogFiles=3
    Default.RolloverAtLocalTime=00.00
    Default.RolloverMode=FileSize|LocalTime
    Default.SyslogFacility=LOG_LOCAL5
    Default.SyslogIdent=VRTS-NB
    Default.SyslogOpt=0
     
    ###############################################################################
    #  These individual OID settings override the OID defaults
    #
    #  LogDirectory is only specified for shared OID's (i.e. OID's with log files)
    ###############################################################################
     
    # 18. Authentication broker (nbatd)
    18.L10nResource=nbatd
    18.OIDNames=nbatd
    18.LogDirectory=nbatd
     
    # 111. Enterprise Media Manager
    111.L10nResource=nbemm
    111.NtEventLogSourceName=nbemm
    111.OIDNames=nbemm
    111.LogDirectory=nbemm
     
    # 116. Policy Execution Manager
    116.L10nResource=nbpem
    116.NtEventLogSourceName=nbpem
    116.OIDNames=nbpem
    116.LogDirectory=nbpem
     
    # 117. Job Manager
    117.L10nResource=nbjm
    117.NtEventLogSourceName=nbjm
    117.OIDNames=nbjm
    117.LogDirectory=nbjm
     
    # 118. Resource Broker
    118.L10nResource=nbrb
    118.NtEventLogSourceName=nbrb
    118.OIDNames=nbrb
    118.LogDirectory=nbrb
     
    # 119. BMR Master Server Daemon
    119.L10nResource=bmrd
    119.NtEventLogSourceName=bmrd
    119.OIDNames=bmrd
    119.LogDirectory=bmrd
     
    # 121. BMR Save Configuration
    121.L10nResource=bmrsavecfg
    121.NtEventLogSourceName=bmrsavecfg
    121.OIDNames=bmrsavecfg
    121.LogDirectory=bmrsavecfg
     
    # 122. BMR Client Utility
    122.L10nResource=bmrc
    122.NtEventLogSourceName=bmrc
    122.OIDNames=bmrc
    122.LogDirectory=bmrc
     
    # 123. BMR Server Utility
    123.L10nResource=bmrs
    123.NtEventLogSourceName=bmrs
    123.OIDNames=bmrs
    123.LogDirectory=bmrs
     
    # 124. BMR Create Floppy
    124.L10nResource=bmrmedia
    124.NtEventLogSourceName=bmrcreatefloppy
    124.OIDNames=bmrcreatefloppy
    124.LogDirectory=bmrcreatefloppy
     
    # 125. BMR Create SRT
    125.L10nResource=bmrsrt
    125.NtEventLogSourceName=bmrsrt
    125.OIDNames=bmrsrt
    125.LogDirectory=bmrsrt
     
    # 126. BMR Prepare to Restore
    126.L10nResource=bmrprep
    126.NtEventLogSourceName=bmrprep
    126.OIDNames=bmrprep
    126.LogDirectory=bmrprep
     
    # 127. BMR Setup Commands
    127.L10nResource=bmrsetup
    127.NtEventLogSourceName=bmrsetup
    127.OIDNames=bmrsetup
    127.LogDirectory=bmrsetup
     
    # 128. BMR Libraries and Common Code
    128.L10nResource=bmrcommon
    128.NtEventLogSourceName=bmrcommon
    128.OIDNames=bmrcommon
    128.LogDirectory=bmrcommon
     
    # 129. BMR Edit Configuration Utility
    129.L10nResource=bmrconfig
    129.NtEventLogSourceName=bmrconfig
    129.OIDNames=bmrconfig
    129.LogDirectory=bmrconfig
     
    # 130. BMR Create Package
    130.L10nResource=bmrpkg
    130.NtEventLogSourceName=bmrcreatepkg
    130.OIDNames=bmrcreatepkg
    130.LogDirectory=bmrcreatepkg
     
    # 131. BMR Restore Utility
    131.L10nResource=bmrrestore
    131.NtEventLogSourceName=bmrrst
    131.OIDNames=bmrrst
    131.LogDirectory=bmrrst
     
    # 132. NetBackup Service Layer
    132.L10nResource=nbsl
    132.NtEventLogSourceName=nbsl
    132.OIDNames=nbsl
    132.LogDirectory=nbsl
     
    # 134. NDMP Agent
    134.L10nResource=ndmpagent
    134.NtEventLogSourceName=ndmpagent
    134.OIDNames=ndmpagent
    134.LogDirectory=ndmpagent
     
    # 137. Libutil and libmessaging
    137.L10nResource=libraries
    137.NtEventLogSourceName=libraries
    137.OIDNames=libraries
     
    # 140. Media Server UI
    140.L10nResource=mmui
    140.NtEventLogSourceName=mmui
    140.OIDNames=mmui
     
    # 142. BMR External Procedure
    142.L10nResource=bmrepadm
    142.NtEventLogSourceName=bmrepadm
    142.OIDNames=bmrepadm
    142.LogDirectory=bmrepadm
     
    # 143. EMM Media and Device Selection
    143.L10nResource=mds
    143.NtEventLogSourceName=mds
    143.OIDNames=mds
     
    # 144. EMM Device Allocator
    144.L10nResource=nbemm
    144.NtEventLogSourceName=da
    144.OIDNames=da
     
    # 151. NDMP
    151.L10nResource=ndmp
    151.NtEventLogSourceName=ndmp
    151.OIDNames=ndmp
    151.LogDirectory=ndmp
     
    # 154. BMR Override Table Admin Utility
    154.L10nResource=bmrovradm
    154.NtEventLogSourceName=bmrovradm
    154.OIDNames=bmrovradm
    154.LogDirectory=bmrovradm
     
    # 156. NBACE
    156.L10nResource=ace
    156.NtEventLogSourceName=ace
    156.OIDNames=ace
    156.DebugLevel=0
     
    # 158. Resource Access Interface
    158.L10nResource=ncfrai
    158.NtEventLogSourceName=ncfrai
    158.OIDNames=ncfrai
     
    # 159. Transmater
    159.L10nResource=ncftfi
    159.NtEventLogSourceName=ncftfi
    159.OIDNames=ncftfi
     
    # 163. NetBackup Service Monitor
    163.L10nResource=nbsvcmon
    163.NtEventLogSourceName=nbsvcmon
    163.OIDNames=nbsvcmon
    163.LogDirectory=nbsvcmon
     
    # 166. nbvault
    166.L10nResource=nbvault
    166.NtEventLogSourceName=nbvault
    166.OIDNames=nbvault
    166.LogDirectory=nbvault
     
    # 178. Disk Service Manager
    178.L10nResource=dsm
    178.NtEventLogSourceName=dsm
    178.OIDNames=dsm
     
    # 199. FT Server
    199.L10nResource=nbftsrvr
    199.NtEventLogSourceName=nbftsrvr
    199.OIDNames=nbftsrvr
    199.LogDirectory=nbftsrvr
     
    # 200. FT Client
    200.L10nResource=nbftclnt
    200.NtEventLogSourceName=nbftclnt
    200.OIDNames=nbftclnt
    200.LogDirectory=nbftclnt
     
    # 201. FT Service Manager
    201.L10nResource=fsm
    201.NtEventLogSourceName=fsm
    201.OIDNames=fsm
     
    # 202. Storage Service
    202.L10nResource=stssvc
    202.NtEventLogSourceName=stssvc
    202.OIDNames=stssvc
     
    # 210. Exchange FireDrill Wizard
    210.L10nResource=ncfive
    210.NtEventLogSourceName=ncfive
    210.OIDNames=ncfive
    210.LogDirectory=ncfive
     
    # 219. Resource Event Manager
    219.L10nResource=rsrcevtmgr
    219.NtEventLogSourceName=rsrcevtmgr
    219.OIDNames=rsrcevtmgr
     
    # 220. Disk Polling Service
    220.L10nResource=dps
    220.NtEventLogSourceName=dps
    220.OIDNames=dps
     
    # 221. Media Performance Monitor Service
    221.L10nResource=mpms
    221.NtEventLogSourceName=mpms
    221.OIDNames=mpms
    221.LogDirectory=mpms
     
    # 222. Remote Monitoring & Management Service
    222.L10nResource=nbrmms
    222.NtEventLogSourceName=nbrmms
    222.OIDNames=nbrmms
    222.LogDirectory=nbrmms
     
    # 226. Storage Services
    226.L10nResource=nbstserv
    226.NtEventLogSourceName=nbstserv
    226.OIDNames=nbstserv
    226.LogDirectory=nbstserv
     
    # 230. Remote Disk Service Manager
    230.L10nResource=rdsm
    230.NtEventLogSourceName=rdsm
    230.OIDNames=rdsm
     
    # 231. Event Management Service
    231.L10nResource=nbevtmgr
    231.NtEventLogSourceName=nbevtmgr
    231.OIDNames=nbevtmgr
    231.LogDirectory=nbevtmgr
     
    # 248. BMR Launcher Utility
    248.L10nResource=bmrlaunch
    248.NtEventLogSourceName=bmrlaunch
    248.OIDNames=bmrlaunch
    248.LogDirectory=bmrlaunch
     
    # 254. NetBackup Recovery Assistant for Sharepoint Portal Server
    254.L10nResource=SPSV2RecoveryAsst
    254.NtEventLogSourceName=SPSV2RecoveryAsst
    254.OIDNames=SPSV2RecoveryAsst
     
    # 261. Artifact Generator Generated Source
    261.L10nResource=aggs
    261.NtEventLogSourceName=aggs
    261.OIDNames=aggs
    261.LogDirectory=aggs
     
    # 263. Windows GUI
    263.L10nResource=wingui
    263.OIDNames=wingui
    263.NtEventLogSourceName=wingui
    263.LogDirectory=wingui
     
    # 264. Windows BAR GUI
    264.L10nResource=winbargui
    264.OIDNames=winbargui
    264.NtEventLogSourceName=winbargui
    264.LogDirectory=winbargui
     
    # 271. Legacy Error Codes
    271.L10nResource=nbecmsg
    271.NtEventLogSourceName=nbecmsg
    271.OIDNames=nbecmsg
     
    # 272. Expiration Manager
    272.L10nResource=expmgr
    272.NtEventLogSourceName=expmgr
    272.OIDNames=expmgr
    272.LogDirectory=expmgr
     
    # 286. Encryption Key Management Service
    286.L10nResource=nbkms
    286.NtEventLogSourceName=nbkms
    286.OIDNames=nbkms
    286.LogDirectory=nbkms
     
    # 293. Netbackup Audit Manager
    293.L10nResource=nbaudit
    293.NtEventLogSourceName=nbaudit
    293.OIDNames=nbaudit
    293.LogDirectory=nbaudit
     
    # 294. Netbackup Audit Messages
    294.L10nResource=nbauditmsgs
    294.NtEventLogSourceName=nbauditmsgs
    294.OIDNames=nbauditmsgs
     
    # 309. NetBackup Client Framework
    309.L10nResource=ncf
    309.NtEventLogSourceName=ncf
    309.OIDNames=ncf
    309.LogDirectory=ncf
     
    # 311. NetBackup Client/Server Communications
    311.L10nResource=ncfnbservercom
    311.NtEventLogSourceName=ncfnbservercom
    311.OIDNames=ncfnbservercom
     
    # 317. NetBackup Client Beds Plugin
    317.L10nResource=ncfbedspi
    317.NtEventLogSourceName=ncfbedspi
    317.OIDNames=ncfbedspi
     
    # 321. NetBackup Relational Database access library
    321.L10nResource=nbemm
    321.NtEventLogSourceName=dbaccess
    321.OIDNames=dbaccess
     
    # 318. NetBackup Client Windows Plugin
    318.L10nResource=ncfwinpi
    318.NtEventLogSourceName=ncfwinpi
    318.OIDNames=ncfwinpi
     
    # 348. NetBackup Client Oracle Plugin
    348.L10nResource=ncforaclepi
    348.NtEventLogSourceName=ncforaclepi
    348.OIDNames=ncforaclepi
     
    # 351. Live Browse Client
    351.L10nResource=ncflbc
    351.NtEventLogSourceName=ncflbc
    351.OIDNames=ncflbc
    351.LogDirectory=ncflbc
     
    # 352. Granular Restore
    352.L10nResource=ncfgre
    352.NtEventLogSourceName=ncfgre
    352.OIDNames=ncfgre
    352.LogDirectory=ncfgre
     
    # 355. NetBackup TAR Plugin
    355.L10nResource=ncftarpi
    355.NtEventLogSourceName=ncftarpi
    355.OIDNames=ncftarpi
     
    # 356. NetBackup Client VxMS Plugin
    356.L10nResource=ncfvxmspi
    356.NtEventLogSourceName=ncfvxmspi
    356.OIDNames=ncfvxmspi
     
    # 357. NetBackup Restore
    357.L10nResource=ncfnbrestore
    357.NtEventLogSourceName=ncfnbrestore
    357.OIDNames=ncfnbrestore
    357.LogDirectory=ncfnbrestore
     
    # 359. NetBackup Browser
    359.L10nResource=ncfnbbrowse
    359.NtEventLogSourceName=ncfnbbrowse
    359.OIDNames=ncfnbbrowse
    359.LogDirectory=ncfnbbrowse
     
    # 360. NetBackup OraUtil
    360.L10nResource=ncforautil
    360.NtEventLogSourceName=ncforautil
    360.OIDNames=ncforautil
    360.LogDirectory=ncforautil
     
    # 361. NetBackup Client DB2 Plugin
    361.L10nResource=ncfdb2pi
    361.NtEventLogSourceName=ncfdb2pi
    361.OIDNames=ncfdb2pi
     
    # 362. NetBackup Agent Request Server
    362.L10nResource=nbars
    362.NtEventLogSourceName=nbars
    362.OIDNames=nbars
    362.LogDirectory=nbars
     
    # 363. Database Agent Request Service
    363.L10nResource=dars
    363.NtEventLogSourceName=dars
    363.OIDNames=dars
     
    # 366. NetBackup Client Services
    366.L10nResource=ncfnbcs
    366.NtEventLogSourceName=ncfnbcs
    366.OIDNames=ncfnbcs
    366.LogDirectory=ncfnbcs
     
    # 369. Import manager
    369.L10nResource=importmgr
    369.NtEventLogSourceName=importmgr
    369.OIDNames=importmgr
    369.LogDirectory=importmgr
     
    # 371 NetBackup Indexing Manager
    371.L10nResource=nbim
    371.NtEventLogSourceName=nbim
    371.OIDNames=nbim
    371.LogDirectory=nbim
     
    # 372 NetBackup Hold Service Manager
    372.L10nResource=hsm
    372.NtEventLogSourceName=hsm
    372.OIDNames=nbhsm
     
    # 373 NetBackup Indexing Service Manager 
    373.L10nResource=ism
    373.NtEventLogSourceName=ism
    373.OIDNames=nbism
     
    # 375. NetBackup Client Search Server Plugin
    375.L10nResource=ncfnbusearchserverpi
    375.NtEventLogSourceName=ncfnbusearchserverpi
    375.OIDNames=ncfnbusearchserverpi
     
    # 377 NetBackup Client Component Discovery
    377.L10nResource=ncfnbdiscover
    377.NtEventLogSourceName=ncfnbdiscover
    377.OIDNames=ncfnbdiscover
    377.LogDirectory=ncfnbdiscover
     
    # 380 NetBackup Client Component Quiescence/Unquiescence
    380.L10nResource=ncfnbquiescence
    380.NtEventLogSourceName=ncfnbquiescence
    380.OIDNames=ncfnbquiescence
    380.LogDirectory=ncfnbquiescence
     
    # 381 NetBackup Client Component Offline/Online
    381.L10nResource=ncfnbdboffline
    381.NtEventLogSourceName=ncfnbdboffline
    381.OIDNames=ncfnbdboffline
    381.LogDirectory=ncfnbdboffline
     
    # 385 NetBackup Content Indexer
    385.L10nResource=ncfnbci
    385.NtEventLogSourceName=ncfnbci
    385.OIDNames=ncfnbci
    385.LogDirectory=ncfnbci
     
     
    # 386. NetBackup Client VMware Plugin
    386.L10nResource=ncfvmwarepi
    386.NtEventLogSourceName=ncfvmwarepi
    386.OIDNames=ncfvmwarepi
     
    # 387. NetBackup Remote Network Transport
    387.L10nResource=nbrntd
    387.NtEventLogSourceName=nbrntd
    387.OIDNames=nbrntd
    387.LogDirectory=nbrntd
     
     
    # 395. STS Event Manager
    395.L10nResource=stsem
    395.NtEventLogSourceName=stssvc
    395.OIDNames=stsem
     
    # 396. NetBackup Utilities
    396.L10nResource=nbutils
    396.NtEventLogSourceName=nbutils
    396.OIDNames=nbutils,bptestnetconn
    396.LogDirectory=nbutils
     
    # 398. NB Search EV Ingest
    398.L10nResource=nbevingest
    398.NtEventLogSourceName=nbevingest
    398.OIDNames=nbevingest
    398.LogDirectory=nbevingest
     
    # 400 NetBackup Discovery
    400.L10nResource=nbdisco
    400.NtEventLogSourceName=nbdisco
    400.OIDNames=nbdisco
    400.LogDirectory=nbdisco
     
    # 401. NetBackup Client MSSQL Plugin
    401.L10nResource=ncfmssqlpi
    401.NtEventLogSourceName=ncfmssqlpi
    401.OIDNames=ncfmssqlpi
     
    # 402. NetBackup Client Exchange Plugin
    402.L10nResource=ncfexchangepi
    402.NtEventLogSourceName=ncfexchangepi
    402.OIDNames=ncfexchangepi
     
    # 403. NetBackup Client SharePoint Plugin
    403.L10nResource=ncfsharepointpi
    403.NtEventLogSourceName=ncfsharepointpi
    403.OIDNames=ncfsharepointpi
     
    # 412. NetBackup File System Plugin
    412.L10nResource=ncffilesyspi
    412.NtEventLogSourceName=ncffilesyspi
    412.OIDNames=ncffilesyspi
    412.LogDirectory=ncffilesyspi
     
    # 428. NetBackup FlashBackup
    428.L10nResource=flashbackup
    428.NtEventLogSourceName=flashbackup
    428.OIDNames=flashbackup
     
  • hi

    below is the command ,that i suppose to give,

    vxlogcfg -l -p NB -o default  > but your nblog.conf answer the once that I am looking for.

     

    vxlogcfg -l -p NB -o 226 sould work, as its giving the error please try below one and let us know the output

     

    vxlogcfg -l -o nbstserv -p NB
  • Hello Nagalla

    I see the following:

     
    F:\Program Files\Veritas\NetBackup\bin\admincmd>vxlogcfg -l -o nbstserv -p NB
    V-1-8-16 Unable to decipher the Originator name "nbstserv".  Please try using the Originator ID.

  • 226 is the originator id for this.

    so lets try this..

    vxlogcfg -l -o 226 -p NB

    if this also got failed , i just what to make sure if other IDs are working or not.

    vxlogcfg -l -o 111 -p NB

     

  • It is failing for all the originators:

    F:\Program Files\Veritas\NetBackup\bin>vxlogcfg -l -o 226 -p NB
    V-1-8-0  Invalid setting/value is passed

    F:\Program Files\Veritas\NetBackup\bin>vxlogcfg -l -o 111 -p NB
    V-1-8-0  Invalid setting/value is passed
     

  • The nblog.conf file appears to be corrupt. Only fix really is to copy one off another machine of the same version. You are not meant to manually edit this file, in my experience it tends to break it. Martin
  • http://www.symantec.com/business/support/index?page=content&id=TECH45907I manage to fix the problem:

    I found this technote:

    http://www.symantec.com/business/support/index?page=content&id=TECH153189

    That suggested:

    vxlogcfg -p 51216 -o Default -l

    To check what it the log default

    LogDirectory=

    The LogDirectory was empty

    so I followed:

    http://www.symantec.com/business/support/index?page=content&id=TECH45907

    To change the log location

    After this change the "NetBackup Storage LifeCycle Manager" could be started and remained that way.

     

  • Well done  - so the log dir was empty ...

    Which is odd, as it isn't empty in the output you posed above

    Default.LogDirectory=F:\Program Files\Veritas\NetBackup\logs

    Oh well, guess there was something wrong in the file somewhere,  I'll try that trick next time I get a similar case, I usually fix them by sending a new nblog.conf file, but this was might be quicker, though of course it might not work in all cases ...

    M