Netbackup Web Management Service could not start

Hi,

when launching netbackup console i get the message saying Netbackup Web Management Service could not start.

in the console , the added client is not connected and i can't browse its files.

i tried bpdown /v /f and bpup /v /f

the service is unable to start.

Thank you in advance for your help.

Windows Server 2016

Riadh_R17
5 years ago
hi Hamza_H
Thank you for your reply.
Issue solved by running the web management console service with local administrator
than executed
install_path\Veritas\Netbackup\bin\nbcertcmd -getCRL

"this command couldnt be executed with domain administrator"
now everything works fine.
thank you all for your help

Marianne
Level 6
5 years ago
There are quite a number of TNs about this topic.

Please take a look at them and see if any of them applies to your issue?

https://www.veritas.com/support/en_US/article.100034106

https://www.veritas.com/support/en_US/article.100047526

https://www.veritas.com/support/en_US/article.100043961

https://www.veritas.com/support/en_US/article.100032858

https://www.veritas.com/support/en_US/article.100046228
Hamza_H
Moderator
5 years ago
Hello,

You can go through the TN that Marianne shared, also check if all services are started (especially nbatd)

Then try to reconfigure nbwmc with the commands:

\NetBackup\wmc\bin\install\configureWmc
\NetBackup\wmc\bin\install\configureCerts
\NetBackup\wmc\bin\install\setupWmc

Question: did you try to start the service using services interface? do you get error 1053?
- Riadh_R17
  Level 4
  5 years ago
  hi Hamza_H
  thank you for your reply,
  yes i tried that procedure but always the same.
  i tried to start the service manually using services interface and i get 1053 error
  - Hamza_H
    Moderator
    5 years ago
    when you tried to reconfigure nbwmc (configurewmc,setupwmc..) did you get any errors? did the commands completed successfully? have you tried to reboot the server? and also check if the user's password that is starting this service is not expired (if the password was chaged latelty, the service remains running but once it get restarted, it will fail, you need in this case to re-enter the new password)
Tape_Archived
Moderator
5 years ago
Riadh_R17 Also review Catalina logs under - C:\Program Files\Veritas\NetBackup\wmc\webserver\logs and share the observation and error message if you could find.
- Riadh_R17
  Level 4
  5 years ago
  Hi Tape_Archived
  Thank you for your reply,
  Please to find attached the 02 last catalina log files (27 august and 26 august, i dont find catalina logs of these last days)
  Besides, i can telnet on 1556 but not on 3652
  Thank you
  - Riadh_R17
    Level 4
    5 years ago
    the attached catalina log files
    catalina.2020-08-26.txt5 KB
    catalina.2020-08-27.txt44 KB

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