Network initialization Failed. rc=3997697

Environment
NBU Server = 7.0
BMR Client image = win2003 with SP2 R2

Error
Network initialization Failed. rc=3997697

I am trying to restore the BMR backup on a different hardware. I took BMR backup successfully.
I am booting from Network successfully but after booting while Starting Network Services BMR restore giving me the specified error. I have also added the NIC driver of different hardware(Intel DG43NB motherboard with built-in LAN of giga speed) from Driver Package Wizard

7.1.x and Earlier

Backup and Recovery

NetBackup

mandar_khanolka
15 years ago
Your client is based on win2003 with SP2 R2, where in 7.0 the BMR SRT is based on winpe 2.1 (win 2008). In this case if 2008 NW driver is not available in winpe 2.1 based SRT then "Network Initialization failure" may appear on SRT boot.
Please check below technote similar to one issue.
-Mandar

--------------
Scenario:

Restores for Windows systems having Broadcom NetXtreme Gigabit Ethernet 5722 series NIC with DeviceId as VEN_14e4&DEV_165A, usingFastBoot restore method.

Issue:

Since driver ripped from Windows 2000/2003 machine for “NetXtreme Gigabit Ethernet 5722 series NIC” does NOT correctly loads in new BMR Restore environment (WinPE 2.1 - windows 2008 based), they need to be added in BMR externally, using “BMR Create Package” wizard, to correctly restore these systems.

Solution:

To correctly restore these windows systems, please follow these steps:

Download 32/64 bit Window 2008 based driver (of Client’s architecture) for “NetXtreme Gigabit Ethernet 5722 series NIC” from broadcom’s website:

32-bit:
http://www.broadcom.com/docs/driver_download/570x/win_vista_2k8_32-12.2.2.1.zip

64-bit:
http://www.broadcom.com/docs/driver_download/570x/win_vista_2k8_x64-12.2.2.1.zip

Note: These links are for reference, they may or may not be accessible.

On the BMR-BootServer, run “Create Package” wizard under “Boot Server Administration” wizard and add this downloaded package by providing inf path and other driver details (select operating system as windows 2008).

Now for the target client and config select the SRT and run ‘Prepare to Restore’ again. This should add the required drivers to the SRT.

Now restore the Client using PXE boot or ISO (created out of above SRT). Client should successfully restore

mandar_khanolka
Level 6
15 years ago
Your client is based on win2003 with SP2 R2, where in 7.0 the BMR SRT is based on winpe 2.1 (win 2008). In this case if 2008 NW driver is not available in winpe 2.1 based SRT then "Network Initialization failure" may appear on SRT boot.
Please check below technote similar to one issue.
-Mandar

--------------
Scenario:

Restores for Windows systems having Broadcom NetXtreme Gigabit Ethernet 5722 series NIC with DeviceId as VEN_14e4&DEV_165A, usingFastBoot restore method.

Issue:

Since driver ripped from Windows 2000/2003 machine for “NetXtreme Gigabit Ethernet 5722 series NIC” does NOT correctly loads in new BMR Restore environment (WinPE 2.1 - windows 2008 based), they need to be added in BMR externally, using “BMR Create Package” wizard, to correctly restore these systems.

Solution:

To correctly restore these windows systems, please follow these steps:

Download 32/64 bit Window 2008 based driver (of Client’s architecture) for “NetXtreme Gigabit Ethernet 5722 series NIC” from broadcom’s website:

32-bit:
http://www.broadcom.com/docs/driver_download/570x/win_vista_2k8_32-12.2.2.1.zip

64-bit:
http://www.broadcom.com/docs/driver_download/570x/win_vista_2k8_x64-12.2.2.1.zip

Note: These links are for reference, they may or may not be accessible.

On the BMR-BootServer, run “Create Package” wizard under “Boot Server Administration” wizard and add this downloaded package by providing inf path and other driver details (select operating system as windows 2008).

Now for the target client and config select the SRT and run ‘Prepare to Restore’ again. This should add the required drivers to the SRT.

Now restore the Client using PXE boot or ISO (created out of above SRT). Client should successfully restore
Zahid_Haseeb
Moderator
15 years ago
Why do i give the driver of Broadcom. Its the NIC built-in in the source Server of which i took the BMR backup. But the Intel NIC is the new hardware. So i think i need the intel NIC driver ? is not it ?
mandar_khanolka
Level 6
15 years ago
Yes. Using bmrcreatepkg wizard on bmr boot server, you need to add win2008 compatible intel NIC driver into BMR database. Later PTR will automatically select appropriate one.
I had just given you one example with broadcom NIC driver. You dont need to add broadcom driver. :-)

Thanks.
-Mandar
Zahid_Haseeb
Moderator
15 years ago
Ahh thanks Mandar

But here one thing is very strange...

Suppose i am running BMR on NBU6.5.x and its working fine in Backup and Restore. Suppose i upgrade the NBU from 6.5.x to version7. Then what will happen ? i mean i have to add NIC drivers for win2008 for all BMR backups?

I think it will be a very big problem after upgrading....because there are so many NICs which might not have the Win2008 driver. As my Intel NIC does not have. (i went to intel.com and i did not find the driver for win2008)

I think if i am correct then this problem stop me to upgrade NBU Server!!!!!
mandar_khanolka
Level 6
15 years ago
You dont need to add Win 2008 NIC drivers for each backup.
On 7.0 onwards, SRT is winpe 2.1 (win2008) based. This winpe versoin has a good amount of drivers available by default. Only some specific drivers wont be available and user needs to add win2008 speicifc version.
In case you have 100 client machines of win2k3 os running with xyz type NIC. And winpe 2.1 does not have win2008 version of this NIC available by default and win2k3 driver version does not work well then you see the network initialization failure error. In this case you just need to add win2008 driver version of xyz NIC only once to BMR.
Later whenever you do prepare to restore operation this correct NIC driver will be selected automatically by BMR and inserted into SRT. BMR boot will then happen successfully.
Zahid_Haseeb
Moderator
15 years ago
Ok Mandar

let me agree with you.

What will i do if my NIC does not have the win2008 driver as i told i have DG43NB motherboard which is even not too old motherboard.

What will you do if you are at my place.
mandar_khanolka
Level 6
15 years ago

Please download win2008 driver version of that NIC (from internet or the motherboard installable cd/dvd).
Using BMR create package GUI on BMR BOOT server, add this driver into BMR database. (Please refer BMR admin guide if you are not familier with this wizard.)
Then create new SRT if possible.
Do Prepare To Restore of client using this SRT and try NW boot.

Let me know in case that does not work.

Thanks.
-Mandar
marekkedzierski
Level 6
15 years ago

You can also manually add drivers to SRT:

http://seer.entsupport.symantec.com/docs/351742.htm
Zahid_Haseeb
Moderator
15 years ago
Let suppose I can get win2008 Driver but i am not able to find the win2008 TAB. See the atttached pic. What should i select for win2008 driver
Marianne
Level 6
15 years ago

BMR Client support for W2008 added in 7.0.1:

http://seer.entsupport.symantec.com/docs/356785.htm

What are the key new features NetBackup 7.0.1?

The marquee features of NetBackup 7.0.1 include:

Client Offline

Remote NDMP Multiplexing

OpsCenter AIX support

EV 9 Support

SharePoint 14 (Office 14) SharePoint 2010

BMR Client AIX 6.1

BMR Client SLES10 x64

BMR Client SLES11 x64

BMR Client support for W2008 and W2008 R2

BMR client support for Solaris 10 x64

BMR client support for HP-UX 11 v3 (11.31) IA-64

Z-Linux Oracle 10gR2 / Basic Client

SQL Server W2008R2 support

Linux zSeries Media Server support for Linux

Audit Trails Phase 1 (will be limited to using the CLI and only tracking policies and restore jobs)