"no entity was found (Status 227)" during Images On Tape report

If you run the report from CLI what does it show.

# cd /usr/openv/netbackup/bin/admincmd
# ./bpimmedia -U [-client <client_name>] [-mediaid <media_id>]

Never trust a GUI :p

Same result

[root@sv144889 admincmd]# ./bpimmedia -U -mediaid 016873
no entity was found

Are there still valid backups on this tape?
Maybe all images have already expired?

Show us output of:

nbemmcmd -listmedia -mediaid 016873

"227 - A query may have no matching images. Specify different parameters or options for the operation and try the query again."

While generic, in this case you made a request that the images on tape report which runs bpimmedia

You can see bpimmedia being called in the admin log. IE.:

<2> bpimmedia: INITIATING: version NetBackup 7.6 created: 2014042415
<2> logparams: -client 2003VM1 -tape -mediaid E02001 -M nbmaster2 

~~~~

<16> imagemedia: unexpected return value from db_IMAGEreceive: no entity was found 227
<4> bpimmedia: 0 matches were found. Number of images printed: 0
<2> bpimmedia: EXIT STATUS 227: no entity was found

If you can't find the tape with nbemmcmd, you may have to import the tape(s).

That's what I was thinking, but not sure.

[root@sv144889 admincmd]# nbemmcmd -listmedia -mediaid 016873
NBEMMCMD, Version: 7.5.0.5
====================================================================
Media GUID:                     14f492c8-8ec8-11e3-8000-cff298094c6e
Media ID:                       016873
Partner:                        -
Media Type:                     HCART2
Volume Group:                   001_00017_TLD
Application:                    Netbackup
Media Flags:                    1
Description:                    NYK DEV Tapes
Barcode:                        016873L3
Partner Barcode:                --------
Last Write Host:                NONE
Created:                        02/05/2014 23:46
Time Assigned:                  -
First Mount:                    03/09/2014 00:02
Last Mount:                     04/01/2014 04:22
Volume Expiration:              -
Data Expiration:                -
Last Written:                   04/01/2014 03:10
Last Read:                      -
Robot Type:                     TLD
Robot Control Host:             mediany1p01.zit.commerzbank.com
Robot Number:                   17
Slot:                           1475
Side/Face:                      -
Cleanings Remaining:            -
Number of Mounts:               4
Maximum Mounts Allowed:         0
Media Status:                   ACTIVE
Kilobytes:                      0
Images:                         0
Valid Images:                   0
Retention Period:               -
Number of Restores:             0
Optical Header Size Bytes:      0
Optical Sector Size Bytes:      0
Optical Partition Size Bytes:   0
Last Header Offset:             0
Adamm Guid:                     00000000-0000-0000-0000-000000000000
Rsm Guid:                       00000000-0000-0000-0000-000000000000
Origin Host:                    NONE
Master Host:                    nmadep11.zit.commerzbank.com
Server Group:                   -
Upgrade Conflicts Flag:
Pool Number:                    6
Volume Pool:                    Scratchpool
Previous Pool Name:             US_NYK_DUP_LT03
Vault Flags:                    -
Vault Container:                -
Vault Name:                     -
Vault Slot:                     -
Session ID:                     -
Date Vaulted:                   -
Return Date:                    -
Media on Hold:                  0
====================================================================
Command completed successfully.
 

Yes, we do have a similar issue. When we were trying to restore the data it was failing when the drive picks up one particular media. After checking the media it ended up to be a non-backup or corrupted media due to which the images were not been able to seen.

That's what I was leaning towards, just wasn't sure. Thank you once again Marianne.